Do HD's just need to reboot now and then?

Discussion in 'TiVo Series3 HDTV DVRs' started by dlfl, Oct 4, 2009.

  1. May 3, 2010 #21 of 104
    CatMoran

    CatMoran New Member

    8
    0
    Dec 25, 2009

    Advertisements

    I'm seeing the rebooting problem on my TiVo HD. No remote issues as far as I can tell, it continues to respond to the remote up until a few seconds before it reboots (and in many cases I'm not using the remote at all when the TiVo reboots.)

    Usual symptom: I'm watching something the TiVo recorded, and it suddenly goes to the "Powering up" screen. Sometimes it gets caught in a loop where it's constantly rebooting, with anywhere from 15 seconds to ~2 minutes between completion of one reboot and the next reboot. Unplugging it for several seconds seems to stop that. ("Seems to" because it could be coincidence, and because I'm usually so fed up at that point that I switch to watching something on DVD or AppleTV.)

    At first I thought it was the Tuning Adapter, but I took it completely out of the loop (unplugged the USB cable, and routed the RF cable straight from the wall to the TiVo), and it continued to do it. Then I figured it was the power, so I moved the TiVo onto the (tiny) USB my cable modem and router are plugged into. The problem continued.

    The one thing I haven't checked is switching from HDMI to Component, I'll try that tonight. (And I'll be pretty ticked off if it works, because that'll leave nowhere to plug in my Wii. Yay for one multi-purpose Component/AV input on the TV. Not.)

    I have no idea when the problem started, prior to a week ago there was a period of about 3 months where I barely watched any TV. But the last time the TiVo missed recording anything was back when it last had the "hangs on reboot" issue sometime in January, and since I've started watching TV and noticed the issue I have missed a few recordings. Possibly not coincidentally, I started watching TV again when I got a new TV -- and switched the TiVo to an HDMI input.
     
  2. May 3, 2010 #22 of 104
    dlfl

    dlfl Cranky old novice

    9,164
    836
    Jul 6, 2006
    Dayton OH
    I gave up using HDMI months ago just to take that out of the equation for lockups. I'm not sure whether there was a separate HDMI issue, or it was just mixing in with the remote-control IR-interference issue. I've been thinking about trying HDMI again. I'm convinced the TiVo HDMI interface is not as robust as it should be. I use HDMI with this same TV and a DVD player with absolutely no issues.

    MIssed recordings, due to failure to tune SDV channels on the first (and only) try is fairly common, at least among TWC subscribers. If you're still getting missed recordings with the TA out of the picture that is something else.
     
  3. May 3, 2010 #23 of 104
    CatMoran

    CatMoran New Member

    8
    0
    Dec 25, 2009
    I'm pretty sure that's not it. The "missed" recordings I've been seeing recently are actually incomplete recordings. Typically I'll get 10-30 minutes of the first half of a show, with an optional second recording of another 10-20 minutes later in the show. Pretty much what you'd expect to see if the TiVo powered off or rebooted in the middle of recording something.

    And the missed recording back in January was actually three solid days of no recordings, because it had been stuck on the 'welcome' screen the whole time. (Ok, so I ignored the TV for closer to four months. Yay TiVo for recording almost everything for me while I ignored it?)
     
  4. May 3, 2010 #24 of 104
    DeWitt

    DeWitt Member

    424
    0
    Jun 30, 2004
    Saratoga...
    I was seeing the three part recordings (reboot..) on my HD. It seemed to be signal related as it happened mostly on certain channels. When I got my new Premiere XL I ran it side by side with the HD with all the same recordings scheduled. (SD menus on Premiere to be apples to apples) On several occasions the HD rebooted while the Premiere had no issues.

    This had been one of my only complaints with my HD. After a few weeks of side by side I ordered another Premeire to replace the HD. Not a single three part recording on either machine since.
     
  5. May 4, 2010 #25 of 104
    CatMoran

    CatMoran New Member

    8
    0
    Dec 25, 2009

    Advertisements

    Ugh. So I tried switching the TiVo from HDMI to component last night. I didn't really have time to check it out, though it didn't have any problems in the 30 minutes or so I watched it.

    This afternoon I got home to find it stuck on the "just a few more minutes" screen, and the TA was doing the 6-blink thing. (Which I've never seen it do before.) It has to be a coincidence, but I'm not getting a warm fuzzy feeling about this.
     
  6. May 4, 2010 #26 of 104
    dlfl

    dlfl Cranky old novice

    9,164
    836
    Jul 6, 2006
    Dayton OH
    The 6-blink signal just means the TA isn't communicating with the TiVo -- that is normal during the early boot up phase. Any other blink pattern would not be normal.
     
  7. May 5, 2010 #27 of 104
    empiretc

    empiretc New Member

    23
    0
    Apr 2, 2010
    I had the exact same situation. I ended up RMAing mine.
     
  8. May 6, 2010 #28 of 104
    CatMoran

    CatMoran New Member

    8
    0
    Dec 25, 2009
    I think my HD is just dying. I tried every combination of TA and not, Cablecard and not, and plugging it into a different TV via component. It finally got to the point where it goes straight from one reboot to the next, assuming it even completes the reboot and doesn't freeze or restart in the middle.
     
  9. May 6, 2010 #29 of 104
    empiretc

    empiretc New Member

    23
    0
    Apr 2, 2010
    Yep, just like mine was doing. I gave up. They wanted to charge me $50 for the return but I fought them until they waived it. I still had to pay the $20 shipping though. Hopefully the replacement (refurb :mad:) will be ok.
     
  10. May 10, 2010 #30 of 104
    dlfl

    dlfl Cranky old novice

    9,164
    836
    Jul 6, 2006
    Dayton OH
    Another spontaneous reboot tonight. They always seem to happen within a few seconds after hitting the Live TV button to switch channels. Sometimes there's a period where there is no remote response except the amber light before it reboots. Other times, like tonight, it just reboots. This is happening every 2 or 3 weeks since getting 11.0g. But it had happened before 11.0g too.
     
  11. May 11, 2010 #31 of 104
    m_jonis

    m_jonis Member

    677
    7
    Jan 3, 2002
    Albany, NY
    Yes, I've noticed that too. I don't recall having it happen before 11.0g, but it's definitely happened frequently since. I think 3 times in the last 2 weeks.
     
  12. May 11, 2010 #32 of 104
    Phantom Gremlin

    Phantom Gremlin Active Member

    1,581
    5
    Jun 20, 2002
    Tualatin,...
    That may be a sign of hard disk trouble. I have 4 active TiVo HDs and I haven't seen a reboot on any of them since 11.0g.

    I haven't proactively rebooted any of my boxes lately, but I think that's a good idea. Helps combat any residual memory leaks, etc. There's very little software of any kind out there that's perfect.
     
  13. May 14, 2010 #33 of 104
    ReggieBarton

    ReggieBarton New Member

    1
    0
    May 14, 2010
    IMHO too many people with Tivo HDs are having this same issue at once. Mine is STOCK and 5 months old. Never ANY issues at all, then all of a sudden the rebooting... I smell software problems.
     
  14. May 14, 2010 #34 of 104
    dlfl

    dlfl Cranky old novice

    9,164
    836
    Jul 6, 2006
    Dayton OH
    My intuition agrees with that but I've seen forum posters claim they never reboot and their boxes never reboot themselves. :confused:
     
  15. May 26, 2010 #35 of 104
    CALover

    CALover New Member

    4
    0
    Mar 3, 2009
    I have also been having the same problems with the remote lock-up/non-response (amber light blinks), repeated reboots, and missing programs. I'm up late at night and find the times I'm missing recordings coincides with the time they want to download their "Enhanced content". I called support and was offered an upgrade for a price, but my Tivo was working fine until a couple of months ago and now it's behaving very badly. I, too, tend to think (hope!) it's software related, but I'm certainly not an expert.

    I have a TivoHD, TA, and it's on a wireless network. It's just a little over a year old.
     
  16. May 29, 2010 #36 of 104
    comgenius1

    comgenius1 New Member

    90
    0
    Feb 15, 2004
    I've noticed with my S2 DT that if you get it backlogged with remote presses, it'll reboot as its overwhelmed. If I hit a couple buttons and it doesnt do anything, I stop pressing buttons, and it'll usually fix itself. If its a menu that is taking forever, I hit the live tv (I think) to get out and then go back in. If I were to let it sit instead, it would most likely reboot.

    Basically what i'm saying, is if I try and cram a bunch of remote presses down its throat when its lagging, it's probably gonna reboot.
     
  17. Jun 3, 2010 #37 of 104
    m_jonis

    m_jonis Member

    677
    7
    Jan 3, 2002
    Albany, NY
    Aha! I believe I've figure it out for my TivoHD anyway.

    It seems to be related to the TA and/or USB communication to the TivoHD.

    It's frozen every weeks. In every case, I've just had to unplug the USB cable or the TA and all of a sudden the Tivo will respond and behave.

    Of course, then the TA won't behave (it just gives me the flashing light) and the Tivo won't detect the TA via the USB cable again until I reboot the TivoHD.

    So that tells me it's NOT the hard drive and either:
    a) Problem with the Tivo software and how it detects/talks to the TA (Cisco STA unit)
    b) USB communication problem (I've used diff. USB cables as well as a diff. USB port on the Tivo)
    c) The TA (I've already had it replaced once)
    d) Possibly something with Time Warner sending the "hit" out (I've never looked at the subscription expiration on the TA)
     
  18. Jun 10, 2010 #38 of 104
    dlfl

    dlfl Cranky old novice

    9,164
    836
    Jul 6, 2006
    Dayton OH
    Another spontaneous reboot today, averaging about one every two weeks lately. This time the remote response vanished although the yellow light was responding. After a minute or two it rebooted itself. No signs of any other problem -- i.e., no reason to suspect the hard drive.

    Actually earlier today I turned on the TV and suspected it may have rebooted because both tuners were on the same channel and all the menu entry points were reset to defaults instead of remembering where I had last been -- I don't know any way other than a TiVo reboot that these conditions occur. I can tell the TA hasn't rebooted for over a month (by it's status info).
     
  19. Jun 10, 2010 #39 of 104
    m_jonis

    m_jonis Member

    677
    7
    Jan 3, 2002
    Albany, NY
    I got one last night as well. Right in the middle of recording stuff of course (and it takes like 12 minutes for it to reboot and come up fully). How do you check the TA?

    I seem to remember that there is/was a TA bug that would cause the Tivo to reboot. I thought it had been fixed, but this IS TW that we're talking about it.

    I was too lazy to disconnect the USB cable when it wouldn't respond to remote inputs last night (of course, if I unplug the USB then the Tivo can't get the SDV channel it was recording).

    I guess I'll start a log of when it happens
     
  20. Jun 10, 2010 #40 of 104
    dlfl

    dlfl Cranky old novice

    9,164
    836
    Jul 6, 2006
    Dayton OH
    In Tuning Adapter Diagnostics:
    Status Summary
    Next Page
    Near bottom of page is Booted: <date/time>
    This is for the Cisco SA1520 TA.

    I should have tried turning my TV off. I switched back to HDMI output recently so the lock up could have been an HDMI glitch.
     

Share This Page

spam firewall

Advertisements