Do any cable companies let you install the cable cards yourself

Discussion in 'TiVo Series3 HDTV DVRs' started by mrdazzo7, Sep 21, 2007.

  1. mrdazzo7

    mrdazzo7 Well-Known Member

    Jan 8, 2006


    ...or is it 100% mandatory that they all come to your house and install them? I have Cablevision in NY, wondering if I can get them to either do it there or let me do it--is this something that can be haggled depending on the carrier, or is there some kind of FCC regulation that says they have to do it themselves?

  2. Dr_Diablo

    Dr_Diablo Dr_Diablo

    Nov 23, 2003
    Depending on your service provider, you can do the pairing of the cable cards... regardless, they must physically bring the cards to your residence... The dispatcher will need the serial number on the back of each card, then after he sends a "hit" to your Tivo, the Host ID number will need to be given to this dispatcher...

    Problem is, that when you make the call to your cable company, the person you speak with may not connect you with their dispatcher... Only that tech can pair the cards...

    Good luck with that, it's been a headache for two months now, in my case that is..
  3. Langree

    Langree The Gimp

    Apr 29, 2004
    Comcast in Houston is self install. We go pick up the cards and call in when we are ready for setup.
  4. CCourtney

    CCourtney Member

    Mar 28, 2006
    El Dorado...
    Many CableCo's will allow you to pick up the CableCards at an office and allow you to take them home and install them.

    Most have a number to call after you've put the cards in the TiVo. The Tivo HD comes w/ instructions on setting it up from your side, the rest is up to the CableCo after you call them.

    For me it I've had CableCards in several devices over the past couple of years and it normally takes my CableCo about 24hrs to have it fully working (but most channels are available almost immediately)

    Note this will depend on your CableCo and their policies on installation. You may want to check AVS Forum's NY Cablevision thread for CableCard installation

  5. BrianAZ

    BrianAZ Back on the wagon

    Aug 13, 2007
    Chandler, Az


    The cable companies determine if you need a service call. For the majority of the people on this forum, they're not necessary and likely complicate matters since the techs have never heard of cablecards or tivos before. I imagine though that for most people, a service call would be necessary.

    In my situation, the installer left before everything was working and he gave me his office # in case I had to read off the #s to them again. He was from a contracted company though... I don't believe this is common COX practice.
  6. hearncl

    hearncl Member

    Oct 16, 2006
    Nashville, TN
    Comcast in Nashville will let you pick up the cards at their office and install them yourself. Following the instructions that came with the TiVo, at the proper point in the installation you call and give the CSR each card's serial number. The CSR then activates that card.
  7. mrdazzo7

    mrdazzo7 Well-Known Member

    Jan 8, 2006
    Thanks for your responses. I'd much rather do it myself because my apartment is in my aunt's basement and it's not exactly a "legal residence" so I really don't want the cable guy over here. I know they don't really care, the only thinh they're concerned about is if you're stealing cable or not, but I've heard people say that they CAN technically report you if they wanted to be a******s.
  8. ajwees41

    ajwees41 Well-Known Member

    May 7, 2006

    What's there now? Is there an active cable outlet? Whoose the cable company?
  9. mrdazzo7

    mrdazzo7 Well-Known Member

    Jan 8, 2006
    Yeah I have an active cable outlet leading to a set-top box from the cable company. It's Cablevision NY
  10. ajwees41

    ajwees41 Well-Known Member

    May 7, 2006

    The only way to see is call and see what they say.
  11. fishtank22

    fishtank22 New Member

    Jan 4, 2004
    North Jersey
    I just called cablevision of rockland county, NY (for my mother-in-laws TivoHD). They do not allow self install and will require a tech visit that costs $45. Sucks.
  12. Combat Medic

    Combat Medic No guts, no glory

    Sep 6, 2001
    Time Warner in San Antonio let me do a self install
  13. ToddNeedsTiVo

    ToddNeedsTiVo Shampoo is not toxic

    Sep 1, 2003
    Ankeny, IA
    If they require a tech to visit, and you remain concerned about the basement apartment issue, perhaps you could temporarily relocate the TiVo to a room in the main part of the house for the duration of the install.
  14. Fuzz

    Fuzz Member

    Apr 9, 2002
    I've heard a rumor that Verizon Fios in the DC area is going to start a self-install program. I think they will mail you the cards on day 1, you receive them by day 3, and they are activated automatically by day 7 or something like that.
  15. kdmorse

    kdmorse Well-Known Member TCF Club

    Jan 29, 2001
    Germantown, MD
    FIOS offered my friend CableCards by mail (the the DC area), but he declined because he also needed someone to pick up the STB's he was replacing with TivoHD's.

    They completely @&^*ed the process up, and left him without TV for a week, but that's a whole different story. But they did indeed offer CC's by mail.

  16. Sandlapper

    Sandlapper New Member

    Oct 26, 2003
    Greenville, SC
    Charter absolutely refuses to let you do it yourself around here.
  17. Saxion

    Saxion Substantive Member

    Sep 17, 2006
    San Diego
    I wouldn't say "many" or "most"...

    Cablevision & Cox require a truck roll for 100% of their CableCARD installs. :(

    Charter allows self-install in a small fraction of their markets (the North Carolina/Virginia market is one that allows self-installs). Only .005% of total installs are self-installs.

    Comcast allows self-installs in a minority of their markets; 7% of total installs are self-installs.

    Time Warner allows self-installs in a minority of their markets; 11% of TWC's installs are self-installs.

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