Simple transaction, simple case of fraud. I bought a second tivo and authorized the charge for $399 and tax to my credit card. The amount was correct in the shopping cart and checkout. My receipt, emailed later that day showed they billed $499 and tax. Contacted tivo and was told the actual billing to my cc was $399 and not to worry. I checked with my cc and indeed the authorized amount was $426. Get my cc statement and they actually billed $533. This was not authorized and has been reported to the cc as fraud. Its NOT a simple billing mistake as the bill was correct and accounting assured me the amount was correct. They then billed an amount to my cc that was not as agreed. FRAUD. Simple. I will contact them again later today but seriously doubt they will resolve while online. If they turn off the tivo because of the billing dispute from the cc, the tivo goes back.