Disappearing channels on my S3

Discussion in 'TiVo Help Center' started by crowfan, Nov 8, 2007.

  1. Feb 5, 2008 #101 of 128
    fatcigars

    fatcigars New Member

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    Jan 2, 2008

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    OK. Got another call from TIVO after returning my original problematic HD3. This problem is pretty much at the top of their list from what I can tell. I agreed to allow them to put some software on my new box that will monitor the communication between the TIVO and the NDS cablecards and log this data. They will then be able to view the logs over a period of time in the hopes of getting a clue about this issue.
     
  2. Feb 6, 2008 #102 of 128
    mrdazzo7

    mrdazzo7 Well-Known Member

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    Jan 8, 2006
    That's good news, at least they recognize that there is a problem. I'm a huge Tivo fan and I LOVE my S3 but this is a big problem. If I spend $500 on a piece of equipment plus $20 a month, I expect it to work. I've thought about calling Tivo but I don't have time to get into a thing between them and Cablevision, and I definitely don't have time for CV to come to my house. I just have to try to remember to reboot every night (at least that fixes the problem temporarily)....I keep following this thread anxiously awating an update.
     
  3. Feb 7, 2008 #103 of 128
    beady

    beady New Member

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    Oct 30, 2006
    LI, NY
    I just called Tivo and they said there is nothing new to report. They are still working on it and there is not ETA for a fix. I'm still seeing the gray screen and I'm also seeing pixelation and breakups on a lot of the channels. My signal strength looks good so I don't know if this is related or not.
     
  4. fatcigars

    fatcigars New Member

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    Jan 2, 2008
    It is possible to get that pixelation if your signal is too strong. Someone on this thread mentioned that an attenuator was installed on their TIVO input that seemed to solve some issues. I relayed this to a support engineer at TIVO who said that they had seen this from Verizon before since the fiber came directly to the house and the signal was too strong. The attenuator was used to throttle back the signal. They mentioned that they had not seen this issue with CV. I have a signal strenth of 90-95 and have not seen the pixelation and I am using CV.
     
  5. beady

    beady New Member

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    Oct 30, 2006
    LI, NY

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    My signal strength is around 95 with an SNR of 34 or 35. I'll wait until the NDS problem is resolved and go from there.
     
  6. danmasi

    danmasi New Member

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    Jan 29, 2008
    Just got a brand new S3 a couple weeks ago. Noticed early this week that some recordings were blank. Finally figured out that CC#1 was not receiving some of the encrypted channels (cablevision in Morris county: 23-34, and bits and pieces above there). Cards are NDS, and CC#1 shows as INVALID in the diagnostics. Pulling the card and reseating it fixes the problem. Temporarily.

    CV coming tomorrow to look at it, but based on this thread my guess is I'll have to live with this for a while...

    -dan
     
  7. valyn

    valyn New Member

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    Feb 21, 2008
    I purchased my S3 over a year ago, and it worked fine through all of 07, never a dropped card, and rarely any pixels or other problems.

    However, in January 08, Card Slot 1 dropped its signal, and three cable techs, 8 cable cards and a handful of calls to tivo later I got both cards working again....by simply unplugging and restarting the system in the end.

    Now in the middle of February after approx. two weeks of service w/o any issues, cable card 1 has dropped it's signal again.

    I will be calling Tivo tomorrow, a fourth time, to add my story to their tech support list, hopefully it will make a difference in the long run to push them to find a solution to this unacceptable problem.
     
  8. Mar 1, 2008 #108 of 128
    jbelinski

    jbelinski New Member

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    Mar 17, 2003
    Coconut...
    Same thing here, TiVo tech. support says it's a known issue with Scientific Atlanta cards. Fortunately, so far it has only dropped channels I don't usually watch. And hey, thanks to the writers' strike there's nothing on anyway!
     
  9. Mar 6, 2008 #109 of 128
    crowfan

    crowfan The Dude abides

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    Dec 27, 2003
    Long Island, NY
    After going a month or so without having this problem, it has happened twice to me tonight. :mad:

    It would be nice if we got some sort of update on this issue. I know TiVo is supposedly working on it, but it certainly does not seem to be fixed.
     
  10. Apr 9, 2008 #110 of 128
    mrdazzo7

    mrdazzo7 Well-Known Member

    5,617
    238
    Jan 8, 2006
    Any updates on this in the last month? I was having crazy problems at first, then there was a solid couple of months when I didn't have to reboot my tivo at all, and now the problem is back (CC#1 dropping signal/video on all channels besides broadcast). It seems to be happening more frequently now. What I find more annoying is the fact that if CC1 is out and there is only one recording scheduled, it won't just record on CC2 (which works fine)--you come home and find nothing but a grey screen. I don't understand that.

    Anyway, I'm going on vacation the end of may, which OBVIOUSLY happens to be season finale time, so I'm understandably paranoid about this, since I live alone and no one will be there to re-set the tivo every (damn) night. "Lost" will be over by then, but I think the others go into the following week.

    Anyone have anything to add?
     
  11. nerdvernacular

    nerdvernacular New Member

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    Apr 1, 2008
    Just had my cablecards installed last weekend. This morning, I turn the box on and the signals were all gray. Had 161-0, 161-1 and 161-2. Eventually, the first cablecard worked again after restarting. At this point, I can't get the second cablecard working at all.

    The most frustrating part about this is that the error pops up every second. When I press select to exit the error message, I don't have enough time to navigate to the restart command before it pops up again, rendering my navigation null and void. To compound the annoyance, there is no restart button on the remote. Is there any combination of buttons I might press simultaneously to force reboot?

    At least this didn't kill my Battlestar Galactica recording last night, but this is pretty awful. I complained to them last week about not having a multistream card, despite the fact that people in neighboring towns had them (I'm in Chatham, NJ). They told me they haven't deployed to my area yet. I'm ready to leave for FiOS. I'm hoping their cards don't have as many issues.
     
  12. fishtank22

    fishtank22 New Member

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    Jan 4, 2004
    North Jersey
    So whats the general consensus here. Is it the TIVO or Cablevisions issue talking with the Cable Card? Signal? SHEESH!!!!

    I have a TivoHD with Verizon Fios and never had this problem, but my in-laws have had this problem for months. I finally called CV and they want to come out and swap the cards, but if its not the card, they will charge my inlaws $45 for the visit.

    Should I call Tivo and tell them the issue?

    Man. I really am not sure what to do. it makes it more complicated that I'm 30min from their house and can't do a call in front of the unit.

    Any suggestions? UGH... is it worth getting a new card? Seems like its not the problem but something more complicated...

    My head hurts...
     
  13. mrdazzo7

    mrdazzo7 Well-Known Member

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    238
    Jan 8, 2006
    Got a bit of an update here...I finally got a hold of someone at CV who knew about the Tivo issue. He had me send an image of my cablecard diagnostic screen, and immediately said I need new cards. They came today and installed two new cards, and I verified that they have the updated software versions. The fact that he knew right away what my problem tells me that NDS cards using the older software need to be replaced with new cards.

    The first picture below is my original diagnostics info (constant dropped channels, had to reboot nearly every day), and the second pic shows the new card info. HOPEFULLY this resolves the issue, but only time will tell. So far today nothing has dropped. The test will be when i get up tomorrow, and moreso, when I get home from work, if both cards still work.

    FISHTANK, not sure if they're still having the problem, but if so, I would check their s/w versions and if they're the same as my old ones (see first image), I'd call CV about getting updated cards. You can have them check the s/w version by going: Settings > Account and System info > CableCard Decoders > [card #] > cablecard menu > Conditional Access

    I'll update in a few days if it seems like this is a definative solution to the problem...would be fantastic!
     

    Attached Files:

  14. mrdazzo7

    mrdazzo7 Well-Known Member

    5,617
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    Jan 8, 2006
    Just wanted to update...It's been about three weeks and so far I haven't had a single channel drop, so it appears the new cards did in fact take care of the problem. if anyone is still experiencing this problem w/ the NDS cards, I recommend contacting cablevision asap for updated ones.

    MR
     
  15. crowfan

    crowfan The Dude abides

    7,292
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    Dec 27, 2003
    Long Island, NY
    I may be doing just that soon. This problem has re-appeared for me over the last week.

    I wish TiVo and/or CV would acknowledge this and tell us about an official fix.
     
  16. TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

    1,555
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    Jul 26, 2005
    Woodside, CA
    Hello all,

    I know this thread covers a variety of issues and providers, but I've been given some information to pass along regarding customers experiencing a loss of channels in Cox Cable markets that I wanted to make sure some of you see. I'd been posting occasionally about the issue on the TiVo Help Forum and am looking around TCF to see where else this info might be useful.

    TiVo has been working with Cox Cable and Cisco (Scientific Atlanta) for quite awhile to develop a fix. As a result of the investigation, Cox has released a new version of Cisco firmware (PKEY1.1.12_F.p.0301) which seems to have solved the problem.

    TiVo has also spoken to some of the customers who had experienced the issue and confirmed that it has been solved. We know it's been a long road while this was being worked on and we truly appreciate the help we get from our subscribers in resolving issues like this.
     
  17. TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

    1,555
    37
    Jul 26, 2005
    Woodside, CA
    I've been advised the Cox of Phoenix has not yet rolled out the latest firmware version that contains the fix. I apologize for the confusion my posting has caused. I was not informed that the firmware update was still pending.

    Cox currently expects to be rolling it out to all customers in that area automatically within the next few weeks. I don't want to post a specific date in case there is a delay that prevents them from rolling out to everyone, but you should be seeing it real soon. There is no need to contact Cox to request the update.
     
  18. crowfan

    crowfan The Dude abides

    7,292
    14
    Dec 27, 2003
    Long Island, NY
    Thank you very much for the update. It's good to know that it's being worked on and that there's a potential fix in place.

    If I can provide any information for troubleshooting the Cablevision "version" of this problem, I would be happy to do so.
     
  19. Jul 8, 2008 #119 of 128
    limetsfan

    limetsfan New Member

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    Dec 16, 2007
    Hi mrdazzo7,

    I am also a Cablevision LI customer and have been having the same problems since getting the TivoHD in November 07. I was just wondering if you are still getting more reliable service since having swapped out the cards. I have a CV tech coming this weekend to do the same and I'm hoping this is the fix we've been waiting for. I am concerned of course that the tech may bring "old" cards, and it's really hard getting anyone at CV who understands what I'm talking about when I complain about the problems but I'm sure you know what that is like. If you can offer any additional advice, I would really appreciate it. Thanks very much.
     
  20. Jul 9, 2008 #120 of 128
    nealamp1

    nealamp1 New Member

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    Jul 9, 2008
    I am a Cablevision of Hauppauge customer and own (2) Tivo HD's....since around last Summer. Since (1) Tivo hard-drive died a few months ago, and Tivo replaced that unit, Cablevision had to come back and put a new card in that unit. In the past I had sporadic lost channels on that unit and since the other unit had (2) cards, far more problems.

    Since having replaced that (1) card over 6-weeks ago, I have not had any lost channel problems but continue to lose on other Tivo. I think Mrdazzo7 has the answer as the new card has the newer software from 2007 vs software from 2005 on the other NDS cards.
    I will call Cablevision tomorrow and hopefully when I tell them I need card with newer software they will know what I am talking about....I think after replacing those (2) cards I will be home free
     

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