DIRECTV with TiVo - DSR6000 Rebooting

Discussion in 'TiVo Help Center' started by TiVo Czar, Jul 23, 2007.

  1. TiVo Czar

    TiVo Czar New Member

    2
    0
    May 29, 2002
    I have had my combo DIRECTV with TiVo for about 7 years, the Philips DSR6000. Old school series 1 with twin-tuner. Love it.

    Recently, this unit has been rebooting while in the middle of watching a program.

    Could this be due to its age or other systemic issue that anyone out there may be aware of?

    Any tips for troubleshooting are welcome and appreciated.
     
  2. litzdog911

    litzdog911 TechKnow Guide

    12,027
    1
    Oct 18, 2002
    Mill Creek,...
    This could be the classic symptom of hard disk failure, or soon-to-be failure. Can you still get it to restart when you disconnect/reconnect AC power? If so, and you value the recordings on your Tivo, you may want to act fast to replace or upgrade that hard drive. But try these tips first:

    *** Note that problems like this can also be caused by AC power spikes or fluctuations. Your Tivo is essentially a computer inside, so you should seriously consider powering it with an uninterruptable power supply (UPS). Good quality 350VA UPS's are available for well below $50 and will power your Tivo for nearly an hour, plus they provide much better powerline isolation and protection than a surge protector.

    http://www.staples.com/Catalog/Browse/Sku.asp?PageType=1&Sku=474045


    *** Check your Tivo's internal temperature. If it's running too hot you'll sometimes see problems like this. Look in "Messages & Setup" -> "System Information" and scroll down a couple of pages to see the internal temperature. Anything under 50-deg C is usually OK. If it's higher than that, make sure you have good airflow under and around your Tivo. It's a good idea to raise your Tivo up an inch or so for better airflow. Some folks use pop bottle caps under each corner.


    *** If your Tivo is a combination DirecTV+Tivo receiver, you should try re-seating your access card. Remove power, remove the access card, wait a few minutes, re-insert the access card, and reconnect power.

    *** If you're comfortable opening up your Tivo (which will void your warranty if you still have one), then disconnect and reconnect all the cables leading to the hard drive(s). Sometimes connections can work loose, or tarnish, and re-seating them will help.


    *** If these steps don't help, then it's likely a hard drive problem. You can try a "Clear and Delete Everything" (in the Tivo's "Messages & Setup" menu). That might help the drive repair itself, but you will lose your recordings, Season Passes, and other settings.

    *** Finally, if all else fails, then you might want to try connecting your Tivo drive(s) to your PC and run the disk manufacturer's DOS-based diagnostic utilities. These are usually available for download from their web site. Unfortunately they don't always detect all of the failures that can disrupt your Tivo. Some folks have reported success using the SpinRite disk repair utility available from Gibson Research at http://www.grc.com/sr/spinrite.htm or HDD Regenerator at http://www.dposoft.net/#b_hddhid

    Also check out these sources of information, much of which you'll find in the Tivo Upgrade Center forum:

    http://www.tivocommunity.com/tivo-vb/forumdisplay.php?s=&forumid=25

    http://www.weaknees.com/index.html

    http://tivo.upgrade-instructions.com/

    http://www.newreleasesvideo.com/hinsdale-how-to/

    http://www.dvrupgrade.com/dvr/stores/1/instantcake.cfm

    http://www.9thtee.com/
     
  3. TiVo Czar

    TiVo Czar New Member

    2
    0
    May 29, 2002
    Thanks for this wealth of information.

    Heat seems to be a factor - your tips have helped mitigate the situation.

    Thank you!
     
  4. wolflord11

    wolflord11 Lord of Darkness

    1,554
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    Jan 16, 2007
    Madisonville...
    What an excellent Posting Litzdog :up:
     
  5. Karl_in_Chicago

    Karl_in_Chicago New Member

    4
    0
    Apr 7, 2005
    Chicago
    Litzdog - thank you for the very informative reply. I'm having the same exact problems as the OP with the same unit. I've started with helping the airflow situation - though I used beer tops (Beck's) instead of pop bottle tops, hope that's OK. :)

    I'm suspecting it may be the HDD, though, as besides the reboot (almost daily now) it has very balky behavior when FF'ing through content (skips to end, skips random amounts, etc.).

    In all other respects it still performs fine but I may have finally found the tipping point that gives me reason to get the new generation equipment (and gain the benefit of HD in the process).

    In the meantime I've saved off your helpful post to use as a debugging aid. Thanks again.
     
  6. litzdog911

    litzdog911 TechKnow Guide

    12,027
    1
    Oct 18, 2002
    Mill Creek,...
    You're welcome, Karl. Keep us posted on your results.
     
  7. chbrewer

    chbrewer New Member

    3
    0
    Nov 15, 2006
    My Philips Directv Tivo has been locking up and rebooting. I've read a number of posts on the forum suggesting heat and hard drive problems. I checked the internal temp and it doesn't indicate that heat is the issue. I pulled the drive out and ran spinrite on it. It didn't report any problems with the drive. I am looking for other potential fixes. Can the power supply be going south on it?
     

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