DirecTV TiVo may finally ship in April or May

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by gimp, Jan 14, 2011.

  1. Nov 3, 2011 #541 of 669
    Klankster

    Klankster Member

    90
    0
    Aug 12, 2004
    Port...

    Advertisements

    Another rumor. I swear, there is more legitimate information about Bigfoot on the Internet than there is on the new DirecTiVo.

    It's probably time to face some facts -- this unit has supposedly been on the verge of release for YEARS now. If they were serious about actually coming through with this thing, it would have been out by now. Talk about vaporware. DirecTV should be ashamed of themselves for this kind of misleading crap. And the product manager for this, if there ever was one, should be fired for total incompetence.

    At least my Series 3 unit has been behaving itself and working well. I have been looking forward to the new DirecTiVo since it was announced; I wish DirecTV would take it seriously enough to actually build it.
     
  2. Nov 3, 2011 #542 of 669
    dshinnick

    dshinnick Member

    420
    0
    Jun 6, 2003
    I think we may just need to finally acknowledge that this just may never happen,, and make alternate plans. I would have obought one instantly.
     
  3. Nov 3, 2011 #543 of 669
    Cudahy

    Cudahy New Member

    428
    0
    Mar 21, 2001
    Cudahy,...
    It's critically important to Tivo, not so important to DirecTV.
    So I assume DirecTV is dragging its feet as much as legally possible, but why isn't Tivo putting any public pressure on DirecTV? Why can't they at least get an approximate date out there?
     
  4. Nov 3, 2011 #544 of 669
    wpshell

    wpshell New Member

    8
    0
    Aug 18, 2008
    Since it seems to use HR22 hardware, you might be able to use an AM21.

    But, based on what I have seen of this dysfunctional marriage between D* and Tivo so far, I doubt if the THR22 will ever be anything more than what you see now.

    I really like the Tivo interface, but I'm not willing to forego some form of multi-room capability just to have Tivo. I think they just got this thing out door (almost) in order to meet the commitment.

    I don't believe they will ever give it any more capabilities. This thing is ancient technology. Even my old and dying hacked S2's can do multi-room.

    I'm done with it and I'm very disappointed in both D* and Tivo. We were strung along for THREE YEARS, and this is our reward for being patient.
     
  5. Nov 4, 2011 #545 of 669
    TallShip

    TallShip New Member

    10
    0
    Jan 29, 2005
    Seattle

    Advertisements

    "Dysfunctional marriage " gets it about right. I think DirecTV's strategy all along has been to string us TIVO lovers along until there were only about 10 of us left, and judging by this thread they are now losing half of us. OK there may be a few more.

    I also think TIVO to some extent is now living off of royaties from their patent portfolio. I think they have further impacted the fate of the new DirecTV HD TIVO by prioritizing other work at the company ahead of this effort, not putting sufficient resources on the THR22 to make it successful in a timely manner (if ever).

    I have three HR10-250's and one HR20 for guests in a whole home video distribution system. One HR10 was repaired a few years ago, and since this summer now the other two have failed. I think I have waited about as long as I plan to wait. I have been with DirecTV since 1994 and jumped on board with the original standard def TIVO units (one of those is still running!). I am not feeling so loyal right now. :confused:
     
  6. Nov 4, 2011 #546 of 669
    hefe

    hefe Rebus Philbin

    38,238
    2,735
    Dec 5, 2000
    CO via Chi-town
    Yeah, I've been with DTv since '94 too, and TiVo since 2000. I don't really want to change, but it increasingly feels like I will. I guess I'm just waiting for an official product release to decide what to do.
     
  7. Nov 4, 2011 #547 of 669
    grandeau

    grandeau New Member

    25
    0
    Sep 16, 2005
    Quite the opposite. I'm feeling like DirecTV has not been very loyal to me. I've signed up for the update page, but it has gone years...YEARS...without sending an update. And every time I email DirecTV to ask them what's up, they tell me it's in the works and I should subscribe to the update page to get the most timely notifications. They tell me I'm a valued Customer, but their actions don't support that. I'd be OK with the delays, if there was just simple, courteous communication. But what they're doing is just really bad Customer Service, plain and simple.
     
  8. Nov 7, 2011 #548 of 669
    cbessant

    cbessant New Member

    27
    0
    Jun 9, 2004
    I hear the same thing whenever I call a customer service help desk whether it be Netflix (we appreciate you as a customer, BTW, we are really raising your rates by a lot) or DirecTv "Thank you for being a loyal customer, and staying with us as the only service we can provide is TV content and not true high-speed Internet like cable companies. And TiVo, we really weren't serious at all about."

    Look, I'm loyal because I CHOOSE to be loyal. If there were choices where I live besides satellite I would have jumped out of the frying pan and taken my chances in the fire with cable. Would it be better? I have no idea other than I'd get high-speed Internet access that is faster than the 1.5Mbps DSL I can only get today and I'd lower my overall telecommunications by consolidating it all to cable. Wise idea? I don't know, I just know I'd take my chances else where if I could. And if it was not great, I'd switch again if I could. The point is, I'd rather vote with my Dollars than have no choices.

    Yes, I do understand and share your frustration with companies that offer empty promises and platitudes.
     
  9. Nov 7, 2011 #549 of 669
    hefe

    hefe Rebus Philbin

    38,238
    2,735
    Dec 5, 2000
    CO via Chi-town
    And DirecTv pissed me off again this weekend. I had a receiver die, and obtained a used one. I want to swap it in and replace the dead one. I called DirecTv, and I need to get a new access card to activate the device on my account.

    OK, I can deal with that, send me the card.

    That will be a one-time non-refundable charge of $20.

    Excuse me? For the privilege of continuing to pay monthly bills to DirecTv, for a receiver I've gone and replaced on my own, you're going to charge me $20?

    Oh, and it will be going by regular mail so expect to receive it in 3-7 days. And if you don't activate it within 9 days, it will time out and you'll need to get another and be charged another $20.

    Nice customer service for a 17 year customer. :rolleyes:
     
  10. Nov 7, 2011 #550 of 669
    snickerrrrs

    snickerrrrs Tech-no Guide

    259
    3
    Mar 30, 2006
    Southern...
    I bought a used receiver (same model) from a thrift store for $5 and swapped the power supply. $5 and 5 minutes of my time. I don't want to do anything to force a new 2 year commitment with Directv. In my area we have so many choices including OTA that I have one foot out the door, just waiting to see the new HD Directivo. $80 a month for TV is kind of nuts when you think about it. Most of the programs we watch are OTA. I'd miss History channel maybe HGTV, but streaming seems like a better way to go.


    PS: I fired up an old HR10-250 recently for the cost of a $20 access card but had to call Directv to stop the $10 HD service charge on my bill. Took 40 minutes on the phone to find someone that understood that the HR10-250 doesn't receive HD over satellite anymore. :eek:
     
  11. Nov 7, 2011 #551 of 669
    hefe

    hefe Rebus Philbin

    38,238
    2,735
    Dec 5, 2000
    CO via Chi-town
    I had the same conversation with DTv several months back about that surcharge. They told me it was a mandatory charge. I told them it doesn't even receive and HD via their service. After a similar amount of time, they finally realized that since I owned the HR10-250 outright, not a rental, that I was entitled to not have the HD package. If I was on their equipment, I'd be required to keep it.
     
  12. Nov 8, 2011 #552 of 669
    formulaben

    formulaben Formula Tivo Racing

    213
    0
    Jan 27, 2003
    Les Bois
    Geez, hearing these stories makes one wonder why DirecTV has problem with customer retention. :rolleyes:
     
  13. Nov 9, 2011 #553 of 669
    bigpuma

    bigpuma Well-Known Member

    7,593
    35
    Aug 12, 2003
    Morgan Hill, CA
    Huh? DirecTV consistently has one of the lowest churn rates in the industry. 1.62% in the 3rd quarter of 2011. They don't have a customer retention problem.

    http://www.dbstalk.com/showthread.php?t=198485&highlight=churn
     
  14. Nov 9, 2011 #554 of 669
    formulaben

    formulaben Formula Tivo Racing

    213
    0
    Jan 27, 2003
    Les Bois
    Maybe not overall, but from reading this forum it certainly seems so.
     
  15. Nov 9, 2011 #555 of 669
    stevel

    stevel Dumb Blond TCF Club

    41,653
    14,032
    Aug 23, 2000
    Nashua, NH
    Eh - the people reading this forum section are a very small subset of DirecTV users, and generally predisposed against DirecTV because of their TiVo experience.
     
  16. Nov 9, 2011 #556 of 669
    formulaben

    formulaben Formula Tivo Racing

    213
    0
    Jan 27, 2003
    Les Bois
    Guilty as charged...except I am a former customer who can't quite find the will to jump back. Their customer service was pretty bad at times, but the equipment "leases" are the deal killer at the moment.
     
  17. Nov 9, 2011 #557 of 669
    bigpuma

    bigpuma Well-Known Member

    7,593
    35
    Aug 12, 2003
    Morgan Hill, CA
    It's funny because really nothing has changed with DirecTV's customer service in the last 10 years but according to this forum DirecTV went from having the best customer service when they had direcTivos to the worst when they switched to DirecTV DVRs and dumped TiVo.
     
  18. Nov 9, 2011 #558 of 669
    formulaben

    formulaben Formula Tivo Racing

    213
    0
    Jan 27, 2003
    Les Bois
    I suppose you are correct, but I consider lease terms to fall under the customer service area. In that sense, the loss of Tivo really didn't change my opinion of DirecTV's customer service, but the way they treat the customers "ownership" of the hardware in recent years certainly did! I am not the diehard Tivo fanatic I used to be, as the DirecTV DVRs are certainly capable, but DirecTV's contract terms are simply unacceptable for me.

    Yes, the loss of Tivo was upsetting, just as the 'HD Lite' saga certainly didn't help, or knowing I am paying for HD but my buddy at Dish is not...but the lease terms made my decision easy; it simply won't happen. Apart from the nickel & diming as previously mentioned, the leasing issue is my primary gripe.
     
  19. fasTLane

    fasTLane Member

    562
    0
    Nov 25, 2005
    It is so comforting to know there are other options out there.
     
  20. parzec

    parzec Wizard of Oz

    796
    3
    Jun 21, 2002
    Charlotte, NC
    True, but i think it is more a reflection of the exorbitant early termination fees than overall customer satisfaction.
     

Share This Page

spam firewall

Advertisements