Advertisements In fairness, I have had relatively few complaints about their product delivery. It is their policies I find abominable and their product support that is abysmal. I'm not thriled with their pricing. Well, mostly. I did find out something shocking the other day. It really is another one of their moronic policies, but in this case it actually does impact service delivery. For some idiotic reason, they have decided to regionalize key aspects of their business. This means, for example, that support of critical operations in one city may be managed in another. I learned the other day that a major chunk of their network - an entire hubsite - went down hard for several hours because the backup generators are managed in another city... and they are not being fixed when they fail.