Advertisements (I apologize in advance if the answer to my question is already within your posts somewhere but after more than an hour of searching my head hurts) I replaced my dying Samsung Directv Tivo with a Hughes HR10-250 that I bought off of ebay a month or five ago. The HR10 has 6.3 software on it, whereas, my Samsung had 6.4... I am DESPERATE for the 6.4 and most of the retards at directv can't even understand that I have a "TIVO" Directv Receiver (rather than "Directv DVR" Directv Receiver) much less are they able to instruct me how to force a software update. PLEASE, PLEASE someone tell me there is a way for me to force this update and tell me how. PLEASE! (*Note: While, I am not completely ignorant still keep in mind that I am just an average house wife/mom and not a super electronically savvy girl who can go taking this thing apart and replacing pieces or any of that before you suggest I replace hard drives or circuit boards or something technical ) Thanks!!!!