Directv Switching to Foreign Call Centers

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by rbtravis, Oct 1, 2007.

  1. rbtravis

    rbtravis New Member

    1,457
    0
    Aug 9, 2005
    Parker, Co....
    I called Directv only to be switched to a call center in the Philippines. The only problem is they don't have any receivers only scripts. If it doesn't work they can't see
    or replicate any problems. Its hard to address a TV problem to someone who doe not have a TV. It is even more fun explaining a Tivo problem to someone who has not seen a DVR and is telling you to press buttons that do not exist. Directv now has all customer support agents reading from a script. (only they do not know it is a comedy script) :p
     
  2. dochawk

    dochawk Member

    119
    0
    Aug 1, 2002
    First you have to get past the machine, which expects you to restart while you stay on hold! I managed to "0" out of that, having already restarted the machine.

    hawkk
     
  3. rminsk

    rminsk TiVoted TiVo User

    5,612
    0
    Jun 4, 2002
    Marina del...
    DirecTV has had foreign call centers for years. Nothing new.
     
  4. LDLemu4U

    LDLemu4U New Member

    22
    0
    Nov 2, 2005
    All call centers are like that....whether it is based in North America or anywhere in the world: they all read from scripts.
     
  5. stevel

    stevel Dumb Blond TCF Club

    37,170
    8,180
    Aug 23, 2000
    Nashua, NH
    It depends on when you call; you may get somebody in the US or you may get somebody overseas. If you think that the CSR you are dealing with is not knowledgeable simply ask to be escalated. I have generally found DirecTV support pretty good, and the last time I called I clearly got somebody who was US-based.
     
  6. JohnB1000

    JohnB1000 Well-Known Member

    18,432
    531
    Dec 6, 2004
    I received excellent support for DTV Sunday. No signal on a tuner, I did all the cable switching, box removing, restarting testing etc. When I got a live person and explained this they answered "Good you've tried everything, let me send you a new box right now" :)
     
  7. RS4

    RS4 New Member

    999
    0
    Sep 2, 2001
    Indianapolis...

    Sounds like an HR20. :p
     
  8. wolflord11

    wolflord11 Lord of Darkness

    1,554
    0
    Jan 16, 2007
    Madisonville...
    Most Companies now Days operate Call Centers in different Countries. Been like that for Years.

    And most companies also use Scripts. Its a fact of Life.

    What I hate most is the press 1 for this, 2 for that, and you just go around and around in Circles. The IRS loves doing this :D
     

Share This Page