I just wanted to share this with you all which has got so crazy its now funny! OK, heres the deal. I have been a subscriber for six years, own my own equipment, no locked in service agreement for equipment. It all started when I lost my bank card and the bank re-issued a new one. I failed to notice this was the card which paid my bill and as such I suddenly found I was two months behind. Not a problem, logged into my account, paid my bill and changed my credit card details. While there I decided to drop one of my premium channels. All was good Two months later I was leaving the country for an extended stay and called up to put my account on hold. I discovered that for some reason I was still being charged for my canceled channel which the nice lady promptly refunded. I told the nice lady that I did no know when I would be back and that when I returned I would call and reactivate my service. All was good. I returned a few months later and discovered D had charged my account $180 and cancelled my account! I could not log into my billing as my account was now terminated and could not find out why I had been charged and rather than spend hours on the phone being passed up and down, I decide to email....... I emailed asking for an explanation and for my money to be refunded and was met by the usual stone wall, blah blah, service agreement, blah blah but I persisted until they finally, after many emails, they admitted I was telling the truth! "Thanks for writing us back about the problems with your DIRECTV billing statement. I tried to call you today at around 2:30 PM EST to assist you, but I was unable to reach you. Upon researching your account the only reference on the suspension is March 21, 2007 and with no information about for how long. When you're going away, or won't be able to use your DIRECTV service for any period between 30 days and six months you can suspend your service and avoid programming charges. All we needed was the beginning and ending date of the suspension. I don't see any information about this, especially for how long the suspension is for. I understand in your email that you said you were going to call us back to reactivate, but unfortunately we have to have an ending date for the suspension to process correctly. I need you to write back with more specific information about the dates involved so we can research this better. So there it was, finally an admission. I would like to point out that six months had not elapsed at the time) so I wrote back..... "I see no reason to discuss this matter further, your email has confirmed what I have said. You have confirmed that I placed a call to suspend my account on March 21st 2007 with no reactivation date and therefore should not have been charged for service for whatever dates after March 21st. It may be that you require a reactivation date but this is an internal matter regarding your own procedures and not my responsibility. As you have admitted the error is with DirecTV and not with me and as I have acted in good faith and have been charged for services not requested or provided, I expect a full refund immediately. Might I also point out that to debit my card in this matter is fraudulent and quite simply theft, your email admitting your failure in handling my account will testify to that. Should these charges not be immediately refunded I will complain to the issuing bank for my credit card and allow them to intervene and reclaim these funds directly. I will also file a complaint with DirecTV and the BBB about the conduct of DirecTV. I was a DirecTV customer for six years and until the beginning of the year my account was always in good standing. During my problems with my account during that time it became apparent that customer service, once second to none, had drastically slipped and this matter further confirms my decision to leave DirecTV was sadly, the correct one." Then came the backtrack! "Thank you for taking the time to write regarding the charges applied to your account. I'm very sorry to see you're no longer with DIRECTV and I would like to address your concerns without involving a third party such as the Better Business Bureau. Your account was suspended on March 21st as a service to you so you wouldn't be charged for a programming you were not viewing. However, our records indicate it was only suspended until May 1st and unfortunately, you are held responsible for any charges incurred since that date. DIRECTV accounts are not eligible to be suspended indefinitely and suspension has always ended automatically, wherein the charges become valid again. I understand you don't wish to discuss the matter over the phone, however, I tried calling around 5:30 p.m. to talk about further measures we could take should you decide to reactivate your DIRECTV account. We'd really appreciate a call to our customer service at (800) 531-5000 to discuss the matter further. If you would rather have someone call you, please respond to this email with a phone number and a good time to reach you. Well ask a specialist to contact you as soon as possible. We appreciate your continued patience and thanks again for writing." So here we are, they took the money for the account being reactivated in May despite not having any record of the request or instruction (so why it was reactivated in May is anyones guess? ) and now they think I might decide to become a customer again! Is this a cult or something? Anyway, I'm not angry or bitter in fact I find it quite amusing as I hope you have too! But wouldn't admitting their error and refunding my money be the right thing to do?