Directv Possibly going back to Tivo HD DVR

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by raven540, Feb 16, 2007.

  1. Feb 17, 2007 #41 of 625
    samo

    samo New Member

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    Not that I doubt your statement, but what series links it fails to record? I haven't missed any recordings for a long time. Since guide data, hardware and software should be exactly the same for both of us, the only difference is a recording pattern. I'm just curious if we have the same series links that record reliably on my machine that don't record on yours.
     
  2. Feb 17, 2007 #42 of 625
    SullyND

    SullyND L: 31-14 (10-2) TCF Club

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    You do know that that is not 100% true. FIOS is not officially supported, but TiVoJerry has been trying to help those who have had issues. To say "you will not have any support from TIVO" is untrue and unfair.
     
  3. Feb 17, 2007 #43 of 625
    bonscott87

    bonscott87 Done.

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    Sure they are ifs. But the past couple software releases have highly stabilized the HR20 and posts of major problems are way down. Yes, there are some like yourself with problems still and the stabilization will continue until they can get rid of as much of that as they can. By the way, stop over the DBSTalk and post a real detailed account of the problem you are still having. DirecTV does look at all those posts, in particular the issues thread.

    Given the current state and direction I think it's pretty much a lock that 6 months from now if not sooner it will be very stable for the vast majority. The next 6 months is really the key for the HR20. If it's stable and rocking and rolling in 6 months then Malone has no reason to look elsewhere. If it does take a crap well he then has good reason to look at other alternative including Tivo and whatever else is out there. Besides, Malone probably won't do much of anything since he's looking to turn DirecTV around to someone else like AT&T and just take the profit.
     
  4. Feb 17, 2007 #44 of 625
    samo

    samo New Member

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    True. TiVoJerry has been trying to help members of this board on one to one basis. But if you call TiVo you will get zero support. And TiVoJerry can not perform miracles either. There are plenty of posts from people who have problems with FIOS that haven't been addressed by latest update. TiVoPony answer was very clear - update may or may not fix your problem, TiVo does not support FIOS.
     
  5. Feb 17, 2007 #45 of 625
    Bonanzaair

    Bonanzaair New Member

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    The best reason would be CUSTOMER SERVICE! You have a number of customers that have requested the Tivo interface. CUSTOMER SERVICE - just like at the grocery store, the department store, the gas station, etc. If you can give the customer what they want they are yours forever.

    Anything else is secondary!

    Bonanza
     
  6. Feb 17, 2007 #46 of 625
    MichaelK

    MichaelK Active Member

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    NJ
    true- but the question is how much more does it cost to have tivo and then how many subs will really leave over it. It could be that you save 30 million bucks a year and only lose 10,000 subs. If that is the case then you would have 3,000 per lost sub and since new subs cost around 6-700 it's worth it. If on the other hand you save 30 million but lose 100,000 subs then you only have 300 a sub to get those people back and there is somethign to think about.


    The customer is always right- except when it comes to money- LOL!

    Directv seems to be in the business of "good enough" right now. Their SD PQ is "good enough" compared to cable where as before it was far superior. Their pricing that used to be much mich cheaper is now "good enough"- just a bit cheaper then cable in many cases. Their HD PQ and channel list is "good enough" compared to DISH for nationals or Cable for locals. They seem to be content to not be such a market leader anymore but just get by with what most people will find to be "good enough".

    One out in left feild thing is the law that requires availibility of retail for set top boxes for multi channel pay tv providers. The law that has led cable to have cabelcards. Directv got exempted some time ago because consumers could walk into sotres and buy differnt brands of boxes with differnt feature sets and then use that box anywhere in the us to get Directv. Well you can still buy a box that works anywhere. But you cant's buy different brands. And directv has decided to make a single UI so the feature sets are not varied. I wonder if at some point cable doesn't point that out to the FCC when they are spending tens of millions a year to deal with cablecard in all their boxes while directv goes scot free. I think its a long shot that it amounts to anything but i do wonder if one day they dont get forced to allow third parties to build devices again like they used to with sony and phillips, and toshiba, and rca, etc.
     
  7. Feb 17, 2007 #47 of 625
    dirk1843

    dirk1843 I'm your huckleberry

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    I never understood (except for pure greed) why change something that works so well. I did not own as many TiVos as some did here, but I got started with a Phillips 20 hour that worked fine when hooked to D* STB. I wanted 2 tuners and Dolby Digital, so later I got and HDVR2. That HOOKED me. I will never think of a PVR the same again. It worked so well I would say flawlessly (not a fanboy, but I can't remember a problem). This was great until I wanted to timeshift HD, then I got an HR10-250. Once again no problems. Never used HDMI or upgraded to 6.whatever but just rock solid recording.

    I dropped D* this year.......and sold my HR10-250. Their footdraging of new HD, and the constant lowering of SD and HD PQ was a major factor in this. I will never go back to D* with the PVR they have in the current form. I have thought of E*, due to the fact of no upfront costs and the Voom channels.

    For now, I am staying with very bad cable...........grainy picture and no stereo sound, but no contract and much cheaper. I am getting ready to order a Series2 DT and once again be TiVo'ing my little heart out.

    Pure greed in seeing that extra 5 spot a month caused Rupert Murdoch to split THE best deal in the business. Had TiVo been with Voom, they would still be in business.....perhaps they would have even bought D* or E*.
     
  8. Feb 17, 2007 #48 of 625
    Citivas

    Citivas Old Member

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    Cranbury,...
    The problem has never manifest itself consistently from machine to machine which has been the biggest fiel for the whole debate over its stabilty from the start and probably what is so frustrating DirecTV in its efforts to fix it.

    When I say 40% don't record successfully, that doesn't mean 40$ never record. I am combining the stats for the shows that don't record right in the first place -- which varies over time -- with the recordings that are useless because of the Black Screen bug that continues to corrupt some recordings until the system is reset -- a process that is still necessary every few days.

    Among the shows that sometimes fail to record -- or for that matter even show up as recordable if reviewed in advance -- have been the various Law and Orde series, Survivor, Little Einsteins, etc. All across the board. You can manually look on the guide and see a show there but then go to the scheduler and it will say there are no scheduled recordings -- and yes this is the exact same version of a channel, etc. Then next week it will work. Then the next it won't. It's just not reliable at all... Meanwhile, all these shows record fine on the 10-250...

    The remote is annoying too. Often it takes hitting a key like the pause 5 times to get it to work, then other times it automtically double assumes a single hit, which often means getting the wrong channel or having the 30 second skip overshoot, etc. It is supposed to be in RF mode too, but this seems pretty dubious...

    Look, I have nothing inherently against the product. All I can say is it isn't reliable for me yet and if this was a fluke of my machine, you would think DirecTV would just replcae it rather than tell me still that it is a known software issue...
     
  9. Feb 17, 2007 #49 of 625
    TyroneShoes

    TyroneShoes HD evangelist

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    You posted a question, and I apparently misconstrued that as an invitation to post an answer. But asking questions in postings is pretty much a wasted exercise if you are unable to weigh the answers posted back with any sort of an open mind.

    I can very honestly sympathize with your position as a person who has experienced a lot of problems with your particular situation and are therefore not really properly conditioned to hear that your experience might be outside the norm and that you may just be one of the unlucky ones, but just because you don't agree with an answer or that it is not the answer you were trolling for is no reason to characterize that answer as an "excuse". If you really paid attention to the posts on this forum you would realize that in my case, at least, there is a long history of very little being put forward that could be fairly characterised as such, and I resent the implication vigorously.

    I am not a cheerleader or a fanboy. While certainly not comprehensive and partly anecdotal, my answer, which I stand by 100%, was based on extensive experience and understanding of both the facts at hand and the questions surrounding them, as well as on a long history of closely following the issues. My answer was not based on what I might want to believe or on the last individual piece of information I might have heard or read somewhere. This is not my first barbeque.

    You are quite obviously not looking for honest answers but are instead looking for only validation of your somewhat singular position that Tivo sucks, but I'm afraid that looking for that here or pretty much anywhere else is always going to be a fool's errand. So good luck with that, and good luck with your new DVR.
     
  10. Feb 17, 2007 #50 of 625
    Citivas

    Citivas Old Member

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    Cranbury,...
    I am and have been at DBSTalk as often as here in the last 4 months so I have followed the posts. I don't agree things have gotten better. I just think people like myself have gotten tired of posting and have a bunch of people jump in to defend the box as the greatest thing since sliced bread. The problems are the same as we posted months ago, so what is the point in being repetitive.

    I agree -- or certainly hope -- that it is stable within 6 months. But keep in mind that would be a year after its release which is an awfully long time to have a product on the market that people are paying for before it is basically usable -- and since the point of a DVR is to reliably record shows I don't consider it basically usable until I can be reasonably confident it will most of the time... In the meantime, I am atually having to pay directv every month to be a beta tester when I didn't even sign up to be a beta tester. They should pay me.

    Again, I repeat my mantra -- if directv really believes they have solved the major issues for a vast majority of the boxes, why not swap mine out instead of continuing to report that I have to be patient while they work on "known software issues"? It just doesn't ring true that they would do this if they didn't know they still had a widespread issue and believed they would be wasting their money sending a new box.
     
  11. Feb 17, 2007 #51 of 625
    TyroneShoes

    TyroneShoes HD evangelist

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    I really and honestly hope so, too. I don't want to be hung out to dry in 2010 with the only viable, friendly, and stable yet aging HD PVR platform. I want options, and I welcome a Tivo-killer. But then Christians have waited 2000 years for the Big Guy to come back to earth, too.

    But I disagree that the HR20 will ever be the answer. My skepticism is based on what is the typical history of technology that doesn't work well at v1.0 vs. technology that does work well right out of the box. Historically, upgradable technology that ships before it ever works well rarely ever improves all that much and is usually unstable, while upgradable technology that works well from the git-go is typically stable and typically improves incrementally through its lifetime.

    In this case, based on that, I wouldn't hold my breath.
     
  12. Feb 17, 2007 #52 of 625
    MichaelK

    MichaelK Active Member

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    What you are defining as greed is called maximizing profits or cost cutting at big corporations.

    Why does Directv raise their rates every year now like cable? Their costs per sub go down every quarter as they add more subs- just read their SEC filings it's clear as day. If they sat on their rates then their profit per sub would still rise all by itself. But why wait for the profit to come to you when you can jack your rates 4-5 % each year and TAKE the profit from your sub's wallets?

    I think the decision was dumb and I left directv becasue of it- I sold my HR10 and bought an S3 and have cable now. But unfortunalty I see the economics of it. Even at a buck a box, the fee to tivo is a 30 or 40 million line item each year and constanly was growing- that's a big cherry to pick stairing the bean counters in the face.
     
  13. Feb 18, 2007 #53 of 625
    fwebb

    fwebb New Member

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    Caledonia,...
    I have been a DirecTV customer since they came online Oct 94 and have seen many changes and IMO the best being the advent of DirecTivo, I have consistently owned 2 since their inception and pleased overall with its functionality. A little over a year ago I decided to upgrade my older DirecTivo prompted by a great offer from DTV, unfortunately they sent me an R15, no need to go into detail here we all know the problems plaguing that piece of junk. After several calls, and threats they finally sent me an R10 and all is well. I would love to upgrade to an HD DVR but it would appear that DTV hasn’t been able to get that right either. IMHO folks, why should we be forced to accept an inferior product when there is a product with a proven technology available. I for one don’t like having to pay a premium to be a beta tester; they should have came a little closer to a functioning product before pulling the plug on Tivo.
     
  14. Feb 18, 2007 #54 of 625
    Markman07

    Markman07 Well-Known Member TCF Club

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    So just so I can understand all of this, if they drop tivo they save X bucks. But if support costs (support staff, unit repairs & replacments) go up because of all the issues with their own boxes then how much are they really saving from dropping Tivo? This all under the assumption that Tivo was more stable and support costs would be lower. Oh and you also have to pay your own programmers to do all of this programming. That has to add up also. So in summary are they still saving so much more which in turn allows them to make so much more profit even though of the new issues that arose with going with their own DVR? (I guess then it must not be otherwise why would they have gone this route?)
     
  15. Feb 18, 2007 #55 of 625
    dirk1843

    dirk1843 I'm your huckleberry

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    No doubt that it was good economics, but IMHO that is downfall of customer service and quality almost everytime. So yes, perhaps greed is too negative sounding a description, but as you said you and others have left D* because of it.
     
  16. Feb 18, 2007 #56 of 625
    Deacon West

    Deacon West New Member

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    No, but he seems to be quite adept at solving problems, a fact which is quite miraculous when compared with what you get with most of D* 's staff.
     
  17. Feb 18, 2007 #57 of 625
    herdfan

    herdfan New Member

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    It wasn't just about saving the money. It was about RM's vision of a STB that could open many other revenue streams. Things the TiVo boxes either couldn't do or TiVo wouldn't allow them to do. So RM who conveniently owned NDS went his own way.

    But with RM leaving the picture, who knows what JM will do.
     
  18. Feb 19, 2007 #58 of 625
    sjberra

    sjberra New Member

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    Neither is the HR10 - pure SDT at the moment
     
  19. Feb 19, 2007 #59 of 625
    jgjackson

    jgjackson New Member

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    It's quite simple really. I wanted an HD TiVo, went to Best Buy, bought one, and it came with DirecTV service, so that is what I went with. When it dies/no longer works, I'll still want an HD TiVo, so I'll go to Best Buy, buy one (S3) and hook it up to to whatever service (Cable) that lets me. I'm a TiVo customer first, and a DirecTV customer only by default.
     
  20. Feb 19, 2007 #60 of 625
    Cudahy

    Cudahy New Member

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    Cudahy,...
    Maybe Malone personally has a Tivo. If he does he may at least want to offer Directv customers the option. They could charge extra(Tivo lovers would pay it). He would actually be making more money(his main objective).
     

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