Directv Now Saying They Are Aware Of 6.3e Problem!

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by thommygeenh, Oct 2, 2007.

  1. Oct 2, 2007 #1 of 19

    thommygeenh New Member

    Sep 28, 2007
    On another forum I noticed someone with an R-10 unit called DTV over the weekend and complained about her box starting to reboot. They immediately directed her to Tech Support, where she was told they are (now) aware of the problem and are currently working on a software fix for it. They don't know when it will be available. FINALLY! They are at least acknowledging they are now aware of the problem! :D
  2. Oct 2, 2007 #2 of 19
    John T Smith

    John T Smith New Member

    Jun 17, 2004
    Vancouver WA
    Could you please post the link to that forum message?
  3. Oct 2, 2007 #3 of 19

    rvfrueh New Member

    Nov 12, 2003
    Madison, WI
    I'm on the phone right now with them, and the two people I've talked to say it doesn't show up in the database. Lots of typing, and lots of no results from queries.

    This one seems technical however, and didn't tell me it sounds like hardware after I listed everything. Of course, all they're willing to do is offer me 2 new R15s. :eek:
  4. Oct 2, 2007 #4 of 19

    rvfrueh New Member

    Nov 12, 2003
    Madison, WI
  5. Oct 2, 2007 #5 of 19

    TivoJD Active Member

    Feb 7, 2005
    Polk Co,...
    How funny, the directv forums are down ...
  6. Oct 2, 2007 #6 of 19

    rminsk TiVoted TiVo User

    Jun 4, 2002
    Marina del...
    Rule #1 - Never believe anything a CSR has to say about anything
    Rule #2 - See rule #1
  7. Oct 2, 2007 #7 of 19

    markbox Ni!

    May 3, 2004
    S.F. Bay...
    Their forum server must have rebooted itself. :p
  8. Oct 2, 2007 #8 of 19

    Pt121 New Member

    Mar 26, 2006
    LOL...maybe it will happen every day at the same time :rolleyes:

    Sounds as if a CSR has spoken out of term....let it slip so to say. :D

    Bet after the forum is back'll find no such post..

  9. Oct 2, 2007 #9 of 19

    Dante101 between dreams

    Aug 1, 2003
    Fullerton, CA
    Here's a copy of that post from the DTV forum:

  10. c9house

    c9house New Member

    Oct 1, 2007
    I just wanted to say I reconnected to the DVR service a couple days ago and my problems seem to be resolved.

    I have a series 2 DirectTivo.

    I was having problems with playback locking up. I'd have to reboot the thing and wait for it to boot back up. They other night it happened like 5 times. It was also even more dreadfully slow than usual as of late.

    I knew there was an issue with the 6.3 because I tend to lurk on the forums, but man it got worse and worse as the days went on. I decided to go ahead and reconnect to the DVR service Monday night. After that everything seems to be working. Now I'm not saying it really resolved anything, just that in the day since I reconnected to the service, the unit seems to be good. Still testing it though. It doesn't look like to me that the version # of the software changed.
  11. Dante101

    Dante101 between dreams

    Aug 1, 2003
    Fullerton, CA
    I also have a Series 2 unit. Luckily, I seem to be not as affected as some of you. I've had a handful of reboots, but they've only affected recording a couple of times. I also have a weird problem where I lose color for about a minute (or sometimes seconds), but I have not had my unit freeze up (as far as I know).

    But I'm not sure what the term "reconnect to the DVR service" means. Are you talking about forcing the unit to make its phone call (which I now see is labled as "Connect to the DVR service now")?

    I just did that, but didn't notice any change. Maybe I already got the patch that is rumored to be going around (it last phoned home on its own 5 or 6 days ago, and I don't recall any recent problems).

    My current software version is 6.3e01-2-151. Does that match other Series 2 users? I have a Hughes SD DVR80. (I noticed in another thread someone had a different software version, but they also had a different model - an R10...)
  12. rminsk

    rminsk TiVoted TiVo User

    Jun 4, 2002
    Marina del...
    The only thing that matters is the 6.3e part. The other parts deal with if it is a series 2 machine and the last 3 digits of the software version match the first 3 digits of the service number.

    Series 1 units
    001 - DSR6000, DSR6000r, DSR600r01
    011 - SAT T-60

    Series 2 units
    101 - DSR7000, DSR7000R
    121 - DVR39
    151 - HDVR2

    Series 2 units with RID
    301 - DSR704, DSR708
    321 - DVR40, DVR80
    351 - SD-DVR40, SD-DVR120
    357 - HR10-250
    381 - SIR-S4040R, SIR-S4120R
    3F1 - ?

    Series 2.5 units
    521 - R10

    This list is an old list and DirecTV/TiVo has been consolidating the service numbers.
  13. DouglasPHill

    DouglasPHill Well-Known Member

    Feb 10, 2005
    St Louis, MO
    Mine still can't make any calls.
  14. Dante101

    Dante101 between dreams

    Aug 1, 2003
    Fullerton, CA
    Oddly enough, my unit always had a problem making calls. Years ago I bought a modem from Weaknees and it worked like a charm. Then suddenly, about a year or so ago (I think), my Tivo couldn't even make the call using the modem. Naturally, I thought it was a hardware issue. I just ignored it.

    Then one day my Tivo was suddenly able to phone home again. It coincided with the 6.3 update. I didn't force a call, so I don't know how it updated - but its too much of a coincidence for my unit suddenly to be able to phone home again, right at the same time as we get this update.

    I would never have guessed that the modem problem was a software issue after all. I'm guessing it started whenever the last update occurred...
  15. dtremain

    dtremain New Member

    Jan 4, 2004
    New Jersey
    Doesn't make sense. Your unit would not have installed the upgrade without calling in first.
  16. Dante101

    Dante101 between dreams

    Aug 1, 2003
    Fullerton, CA
    I know! That's what struck me as odd (apart from my modem suddenly working again)! I can't explain it.

    But I know my modem wasn't working because I'd get the messages on my Tivo telling me how my unit has failed to make the daily call. And I quickly discovered that it wasn't getting a dial tone (and all my attempts at fixing it and changing the settings did nothing).

    I was able to force a call by picking up my phone and hanging up once the Tivo connected (when I picked up an extension phone, I got a dial tone, and the Tivo would then call out). I forced a call using that method a handfull of times (like once a month or so) and then just stopped.

    Come to think of it, I think the last time I forced a call was earlier this year - back in the Spring. I remember my Tivo was acting weird after the call, and I think that might have been the reason I stopped forcing the calls. I can't remember what the "acting weird" consisted of, but it was something I didn't like (like maybe deleting my ToDo list or something). Is it possible I got 6.3 way back in Spring, when I forced that call?

    In any case, this 6.3 update seems to have fixed my Tivo's ability to phone home again.
  17. kolah94

    kolah94 New Member

    Oct 6, 2007
    I called this am and CSR stated that she hasnt heard of any problems with 6.3e. I havnt seen any mention of 6.3e or rebooting for thaat matter in their forum.
  18. chuckg

    chuckg New Member

    Aug 31, 2007

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