DirecTV is KILLING ME!!!!!

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by Follow Who?, Jan 18, 2006.

  1. Follow Who?

    Follow Who? New Member

    41
    0
    Jan 3, 2005
    Virginia...
    Sorry, I know this is off topic, but I just had to vent. Several months ago I took D* up on their 6 months of Total Choice Platinum for $20 off a month for 6 months. My first bill comes and all is well. My second bill comes and it is back up to $99 - the non-discounted price. I call D* and they say (paraphrasing) "sorry, our bad, just pay the $79 and we'll correct it from here." No problem there. Next month bill comes for $99 again. I call D* and get the same "sorry, our bad, just pay the $79 and we'll correct it from here." Third month comes and the bill is once again for $99. This time I call and get the same response. I ask to speak to a supervisor this time because I am tired of calling every month. He is very nice and apologizes and says he will take care of it. As an apology he offers to start the 6 months discounted price over that day so we get it longer. All is well and I go away happy.

    Right before X-mas the new bill arrives. Not only does it say we owe $99 again but that WE ARE NOW $60 PAST DUE in addition. We must pat $159 in a week or so or our service will be turned off! I call very angry. Tell them I want to speak to someone who can resolve this RIGHT NOW. I am told that that is not possible and I will have to wait 3 to 5 days for my claim to be evaluated before they can credit me. The supervisor is very nice and says he will personally call me back with the result. I let him know that I am not happy but take him it his word because I have no other choice.

    True to his word he does call back and says all is well and assures me everything has been taken care of. The fact that he called back made me think he really did do it. I'm fairly sure he thought he did.

    So last week new bill arrives. The $60 credit IS on the bill for the past due amount, but once again they are asking for $99. I call this time and am told once again that my account is now credited $20 and only to send $79. I ask to speak to a supervisor to once again make sure I won't be told I am past due again and that my next bill is actually $79 as it should be. When I get the supervisor he was very rude. He tells me that the reason the bill is $99 is that my 6 months are up and the person I just spoke to was wrong to credit my account. I tell him that I was given an extension for the inconvience and he says that he does not see that in his system and informs me that he will not let me have the extension anymore either. We continued for about ten more minutes with him telling me I was 'lucky" to get the $20 credit I was just offered and that he will not honor the offer given to me by the previous supervisor.

    At this point I tell him that it is amazing that they would take a customer like me - and early adopter who bought an HD Tivo from them at a $1000, also a full package subscriber for the last 9 years, and just throw them away by being rude and not honoring what amounts to $60 worth of discounts. His response when I told him that I was leaving as soon as my 1 year contract expired was "You are certainly welcome to."

    ARRRRRRRGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!
     
  2. marcello696

    marcello696 New Member

    221
    1
    Jun 18, 2004
    Temecula, CA
    welcome to my nightmare my bill has been screwed since I added Sunday Ticket back in 2004!! To this day i have to call in every month to get my bill straightened out. D* does credit my account and take care of me with discounts but it is very frustrating having to call every month!!
     
  3. bjam69

    bjam69 New Member

    50
    0
    Dec 20, 2004
    Wisconsin
    I've had various issues with my bill. It shows that I should be getting a valued customer discount, but the line item shows a zero. So I have to call every month too. It is a PITA and irks me to no end. Good luck getting it straightened out. I finally got a CSR to credit me with the entire credit for the six months so I didn't have to call back!!!!
     
  4. MNTivoGuy

    MNTivoGuy New Member

    398
    0
    Oct 21, 2002
    I used to get that $20/off for six months but it NEVER automatically credited. I had to call every month and it was such a PITA I just downgraded.

    Every call they said the problem was fixed. It never was.
     
  5. whsbuss

    whsbuss Advanced Member

    533
    0
    Dec 16, 2002
    Phila, PA
    You need to write a poison pen letter to the CEO. I did this with GM when they screwed up my order for a Cadillac CTS. Not only did they respond, the gave me 24 months of free service for my vehicle..... never had to pay a penny for anything.

    Don't be nasty with your letter, just be firm indicating how customers like you will soon be leaving for their competitors.
     
  6. newsposter

    newsposter Poster of News

    35,614
    63
    Aug 18, 2002
    SE PA
    my solution a few months ago when I got sick of this (posted also in the TCP thread) :

    http://www.tivocommunity.com/tivo-vb/showthread.php?p=3599191&&#post3599191

    After they miss it one time, speak firmly but nicely and say hey, i hate calling in here every month, why not just give me the money all at once? that will save directv the per cost call of servicing me every month and make me a happy customer.

    It worked....5 minutes later, i had 100 bucks on my account. I'm happy.
     
  7. Sherman67

    Sherman67 New Member

    47
    0
    Aug 27, 2004
    Montgomery...
    The EXACT same thing happened to me. Even the rude supervisor who said I should have not received to credit and reversed it. Basically, I contacted the bbb and 30 days later D* decided to honor what they offered me. They credit my account the past due amount and they gave me 1 year with the $20 credit (for the original six months plus the 2nd six month period they offered me).
     

Share This Page