DirecTV has bolloxed up my local (OTA) channel information!

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by Fish Man, Dec 23, 2006.

  1. the-sloth

    the-sloth love live tivo!

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    Nov 5, 2003
    Brooklyn, NY

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    i called D* last week and reported it to the advanced technical dept after doing the same thing with the engineering team at WPIX... figured this way they would work to get it resolved. we've been keeping track of the NYC situation in this thread. WPIX said they put a call in to TMS (tribune) and they said that TMS would work with DirecTV to resolve the issue. hopefully after everyone gets back after the holidays this gets resolved asap.

    http://www.avsforum.com/avs-vb/showthread.php?t=275729&page=209&pp=30
     
  2. trehutch

    trehutch Trevor

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    Jan 24, 2004
    Beaverton,...
    This is a very strange problem. If I go to 12-1 the FOX OTA the message I get is seraching for SAT/OTA signal. The if I go up one channel to 12-1 again there it is but with no guide data. I basically have (2) 12-1 channels. This will be very annoying once "24" starts. I am going to call and complain. I tried clearing my OTA channels and then rescaned them but it did not fix the probelm. Help if someone finds a soultion. I have two HD-Tivos and it is happening on both

    Trevor
     
  3. Fish Man

    Fish Man Phish Food

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    Mar 4, 2002
    0.7 miles...
    The solution is for DirecTV to fix the errors in their channel mapping data.

    As soon as it's done on their end everything will be normal again.
     
  4. 94SupraTT

    94SupraTT New Member

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    Feb 17, 2005
    TN...
    I have this problem with PBS. My only solution was to manually add them. Unfortunately I have none of the guide data for the channels that are added in.
     
  5. Larry Hutchinson

    Larry Hutchinson Member

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    Dec 7, 1999
    Beaverton,OR

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    I'll just add a "me too" for FOX here in PDX.

    Since I also have an S3, I don't care that much.

    While I am at it, I also got a spontaneous reboot just about 4 minutes into a recording on Discovery HD while the unit was paused on another recording.
     
  6. edwardewilliams

    edwardewilliams New Member

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    Dec 26, 2006
    Some info on this.

    Our viewers in the Portland area began reporting this problem a week ago. We've been chasing it in our PSIP systems since then trying to find a problem. No problem found.

    We began working the issue with DirecTV's Broadcast Interconnect folks earlier today. They looked at several markets while we were working with them and confirmed that all of the local staitons were coming in fine at their local receive facilities and that local PSIP from the stations was fine.

    Here's the thing - DirecTV's channel mapping comes directly from data THEY receive from Tirbune Media Service. TMS is one of the country's largest providers of TV station PSIP data files and it appears they've managed to quit sending DirecTV the "Tune to" channel info in their files. I'm told that Direct has seen this problem before from time to time. They didn't mention whether they had seen it in so many markets at one time, however. So while it's accurate to say that it's DirecTV's guid info that's causing this problem, DirecTV's guide info isn't DirecTV's...

    So, tomorrow, we'll conitnue to work the issue with TMS.

    Being a broadcast engineer used to be so much easier. :)
     
  7. phox_mulder

    phox_mulder I get paid 2watch TV

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    Feb 23, 2006
    Salt Lake...
    I'd be willing to bet that this is also the root of the Season Pass and Wishlist problems widely reported in the forums here, on both DirecTiVo's and standalone TiVo's.

    Tribune Media Services is the guide supplier to both TiVo and DirecTV.

    Wonder if this has anything to do with the recent sale of DirecTV?


    phox
     
  8. MikeE.

    MikeE. New Member

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    Jun 5, 2005
    Madisonville...
    Thanks for the update Edward.

    Mike
     
  9. Michael1025

    Michael1025 New Member

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    Nov 26, 2006
    I placed another call today and the tech informed me that they are aware of the problem and are working on a fix. They had no ETA for the repair, though.

    Again, I encourage more people to call and complain, I think it would help.
     
  10. HomieG

    HomieG Nowhere Man...

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    Feb 17, 2003
    Somewhere...
    Yea, those were the days we got to use tools like "greenies." Now it's chasing bits, bits of this and bits of that :)
     
  11. phox_mulder

    phox_mulder I get paid 2watch TV

    6,016
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    Feb 23, 2006
    Salt Lake...
    I think we called them "tweekers".


    phox
     
  12. HomieG

    HomieG Nowhere Man...

    4,506
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    Feb 17, 2003
    Somewhere...
    Yep, several synonyms.
     
  13. leesweet

    leesweet TC Special Member

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    Mar 13, 2004
    Northern VA...
    So, is the consensus (based on the little data we have...) that it's a data entry problem? Strange that only these stations have it, and that it seemed to arise about (?) on the same day.

    Can one say 'hired an intern for the holidays'? I know we did (IT and software development shop), but we don't hand them the keys to the kingdom.... :)
     
  14. Fish Man

    Fish Man Phish Food

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    Mar 4, 2002
    0.7 miles...
    I have virtually no doubt that the origin of this problem was in data entry.
     
  15. edwardewilliams

    edwardewilliams New Member

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    Dec 26, 2006
    OK, I've got one more update, probably my last on this topic, from various phone calls today.

    I provided a long list of affected TV Stations in markets nationwide, as well as a link to a thread over at DBSTalk that's gathering information, to the folks at TMS this morning. TMS's data is showing as OK as far as they can tell to date. They verified with me, for instance, that all the data they had for my stations was correct.

    Info I received later this afternoon suggests that DirecTV made what they're calling a "satellite move" on Tuesday, December 19th. Based on the markets that are seeing this problem, it sounded to me like they were beginning to think that something got messed up in that move (whatever it was that they "moved").

    So, at this stage, the problem is acknowledged by DirecTV as a real issue and appears to have been escalated through at least a couple of engineering groups within the company.

    That's all I know. Hopefully the data they have in hand now will lead to a solution for this.

    Ed
     
  16. Michael1025

    Michael1025 New Member

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    Nov 26, 2006
    Thanks for the update, Ed. I continued my daily calling routine - they're still "working on a fix" but don't have an ETA. Grumble, grumble...
     
  17. Markman07

    Markman07 Well-Known Member TCF Club

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    Jul 18, 2001
    Minnesota
    Any updates?
     
  18. edwardewilliams

    edwardewilliams New Member

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    Dec 26, 2006
    12/29/06 @ 1045 PST - rumor has it that the problem is fixed or is in the process of being fixed. I'm not near a reciever right at the moment. Perhaps someone could do a scan and report back? Ed
     
  19. hongcho

    hongcho .

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    Nov 26, 2003
    San Jose, CA
    95124... KTVU (Fox) problem.

    I do have the correct GUIDE information for 2-1 (which is basically the same as 2-2). The problem is that tuning into 2-1 gives me "no signal", where as 2-2 shows what 2-1 used to be.

    Weird... So far it's not that critical since I don't have anything to record on that channel before the new episodes come back, but it's annoying.

    Hong.
     
  20. edwardewilliams

    edwardewilliams New Member

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    Dec 26, 2006
    I'm back in the office now. We have solid confirmation now of two things:

    1. Channel 12.1 is now appearing properly on receivers here in the Portland market. One hopes that this fix will now propigate across all markets in the next hours and days.

    2. DirecTV has confirmed to us that this is not a box specific problem. However, some boxes behave very differently when seeing the data anomoly.

    Ed
     

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