Directv Customer Retention number requires pin now?

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by NatasNJ, Dec 6, 2006.

  1. ebonovic

    ebonovic has gone his way...

    11,164
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    Jul 24, 2001
    Tinley...

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    The only recommendation then, is to call the main number.
    If that person can't help you... ask to be transfered.
    If that still doesn't work...

    Call again another time.

    There simply are no more direct phone numbers.
     
  2. Stanley Rohner

    Stanley Rohner New Member

    4,721
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    Jan 18, 2004
    oklahoma
    Some nightmarish and random button presses on the phone finally got me to a human.

    I think you're being a tad over-dramatic about this.

    I've called a few times lately. I don't remember having to do any nightmarish and random button presses.
     
  3. Arcady

    Arcady Stargate Fan

    3,959
    3
    Oct 14, 2004
    Philadelphia...
    Are you kidding?
     
  4. ebonovic

    ebonovic has gone his way...

    11,164
    0
    Jul 24, 2001
    Tinley...
    Thanks for pointing out the typo.
     
  5. steelercmc

    steelercmc New Member

    1
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    Jul 13, 2007

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    If you call that retention number, and then press "2" saying you do not have a pin, the female computer voice will ask you what you want to do. Just as SP1200 said, you just say "cancel service" and the voice asks if she has it straight, do you really want to cancel. I was then put on hold for a moment and given to the retention department and they REALLY took care of me. :D
     
  6. RS4

    RS4 New Member

    999
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    Sep 2, 2001
    Indianapolis...
    Hopefully, the attitude at D* towards customers will change with the new ownership. D*'s approval ratings dropped more than any other TV provider. I can see why with attitudes like this for service, releasing bad products, and forcing 2-year commitments on most equipment changes.

    I'm hoping they'll change to being the company that I'll recommend again. Time will tell.
     
  7. rborden

    rborden New Member

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    Dec 31, 2004
    I work for D* and a large portion of the customers don't even speak english very well. Does that mean they should not call in for help?
     
  8. RS4

    RS4 New Member

    999
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    Sep 2, 2001
    Indianapolis...
    "I work for D* and a large portion of the customers don't even speak english very well. Does that mean they should not call in for help?"

    Whoa - seems like you're a little too sensitive. The problem with service today and especially DirecTV because they no longer let a human answer the first call is that many times we cannot understand the person we're speaking with, and we have no choice except to ask to speak to someone else or hang up and try our luck with the next person that eventually get to. That is extremely frustrating.

    I agree with GrnBayViper - "If you can't speak english well, then find a different career choice."

    On the other hand, if D* gets a call from a non-English-speaking client, you can take the call or transfer to someone who can speak that language. We have no choice, but D* does.
     
  9. ejasons

    ejasons New Member

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    Feb 28, 2001
    Beaverton,...
    Do they pay me to call in for help?
     
  10. wolflord11

    wolflord11 Lord of Darkness

    1,554
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    Jan 16, 2007
    Madisonville...
    I have never had a problem getting thru to Directv. Yes sometimes you have to wait a little while but thats life now Days.

    On the other hand, try getting thru to Tivo. Now if you want to moan and b**ch about Directv's phone Service try spending 2 Hours on the phone, getting transferred twice, and then they hang up on you. Now aint that lovely? :D
     
  11. magnus

    magnus Tivo User

    2,507
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    Nov 12, 2004
    Texas
    Actually, it's been my experience that D* makes you wait forever and Tivo has always been helpful. Try calling getting a hold of someone and then have them make you wait on the phone for an hour while they try and find your question in the manual. That's D* for you.... always willing to take your money but not willing to give you customer service.

     
  12. wolflord11

    wolflord11 Lord of Darkness

    1,554
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    Jan 16, 2007
    Madisonville...
    Sounds just like my experiences with Tivo :D
     
  13. BobCamp1

    BobCamp1 Well-Known Member

    2,079
    364
    May 15, 2002
    Can't you just say nothing and pretend to have a rotary phone?

    This always gets you to a real live person.
     
  14. john-duncan-yoyo

    john-duncan-yoyo New Member

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    Oct 13, 2004
    NoVa near DC
    I don't need to pretend. I have a rotary phone in the basement.

    It has a nice loud bell. Not that I use it all that often but it is there.
     
  15. RS4

    RS4 New Member

    999
    0
    Sep 2, 2001
    Indianapolis...
    "Now if you want to moan and b**ch about Directv's phone Service try spending 2 Hours on the phone, getting transferred twice, and then they hang up on you."

    That's what happened to me too - only it wasn't Tivo, it was DirecTV and it was last month!!
     
  16. extension 721

    extension 721 Minor Deity of TV

    157
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    Sep 29, 2005
    I'm sure "helpful" means "give me lots of free stuff" to a lot of people.

    I'm also sure 9/10 of anyone looking for the CRG direct-dial number isn't looking to end their service, they're looking to get goodies, or just assume that the CRG is going to get them a better deal than anyone else, or behave more like a foot-kissing yes-man.
     
  17. extension 721

    extension 721 Minor Deity of TV

    157
    0
    Sep 29, 2005
    Companies that have a human answer the phone would have to charge a few bucks more a month...

    Despite what you'd think of your own preferences and choices, you are wrong about yourself. you would never, ever pay two dollars more a month for a human pickup at first ring.

    you would never ever do it.

    companies that do...fail, go bankrupt, and out of business.

    because their competitor charges a buck less for the same thing.

    that's why rednecks drive 50 miles out of town, past friendly family-owned businesses, to get toilet paper 20 cents cheaper at walmart, where lines are long, sales associates are high-school dropouts who can't even tell you if an item is in stock, and positively NO ONE knows your name.
     

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