Advertisements Some folks have mentioned a guy named "Bobby" at TiVo. I've never spoken to him, but others here have said that he seems to get things like this resolved. What you describe seems workable. I mean, you bought the lifetime service for the DTV/TiVo that you are trying to transfer. It should not matter whether it's running or not. Even with the DTV/TiVo units, I always thought the service was tied to the box (at least initially), just like the standalones.