Direct TV's joke of a response

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by dollbaby, Sep 28, 2007.

  1. dollbaby

    dollbaby New Member

    17
    0
    Jul 24, 2007

    Advertisements

    Just wanted to vent a bit since I am dreading the day my other TivoDVR unit finally dies (and when our new system is installed when we move). I have had a "replacement" DVR sent to me when I had a rebooting problem and I never imagined it would be such a disappointing replacement. I was told on the phone that it will do all the same things "its just a tad different". Whatever!

    After the learning curve was well passed, I still hate to even use this unit, as there is a pause even when I change a channel. Its so clunky to use and about the only plus I see is that I now get that goofy active channel which has not been working correctly lately either.

    Anyway, frustrated, I just sent DirectTv an email to add to the probably thousands of complaints they are getting. The reply I got was laughable. Basically telling me that once I learn to use it, I will learn to like it. I clearly told them I had it for over 2 months and its horrible so I doubt it. After telling them its for sure slower, they told me one of the great features is that it is faster and the remote is easier to use. So, they are trying to forcefeed me to believe I am imagining everything I just complained about was not true. What a crock. Someone please tell me someone is going to come out with a better unit than these clunkers! Or at least tell me I am not being stubborn or I am doing something wrong and these units really do suck!
     
  2. MikeMar

    MikeMar Go Pats

    45,809
    1,022
    Jan 7, 2005
    Boston...
    any details on what model #'s they are?
     
  3. dollbaby

    dollbaby New Member

    17
    0
    Jul 24, 2007
    Hi, my old units were Hughes H20 or something or other. Sorry, not a huge technical wiz. This new one I have no idea, I would have to look when I got home, sorry, trying not to look at it too much (right now all I can say is that it is silver with a bright blue circle light in center that is so bright it keeps me up if I leave it on (another annoyance with it). The things starts flashing like Vegas when you do something - sorry, I just had to add that!!! I know it was reconditioned and I had an issue with an error reading the card already that I had to call in that happened out of the blue. So, hopefully this is not the start of the unit acting up already. I can post this when I check it out, I kind of jus took what they sent me because they told me to re-set unit and my Tivo got locked into a constant reboot and timed out of clearing process and was doomed.

    Sorry, best I could do for now! One more thing to add, I am in woods and do not have access to a cable provider.
     
  4. Jon J

    Jon J Curmudgeon TCF Club

    7,956
    164
    Aug 23, 2000
    Music City USA
    You can either dim or turn off the blue circle by simultaneously pressing on the 3 and 9 o'clock buttons surrounding the blue circle.
     
  5. dollbaby

    dollbaby New Member

    17
    0
    Jul 24, 2007

    Advertisements

    THANK YOU FOR THAT TIP! Again, trying not to look at the thing too much so didn't invest a lot of time on the manual after learning that yes, most of my Tivo features are bye-bye! Again, I find the remote and menus on this unit such a maze and slow that I don't even frustrate myself anymore in trying to "fall in love" with this! You helped me though, that thing is so distracting.
     
  6. Jon J

    Jon J Curmudgeon TCF Club

    7,956
    164
    Aug 23, 2000
    Music City USA
    If you'll visit http://DBSTALK.com you'll find a load of tips and features that have been added since the manual was printed.
     
  7. dollbaby

    dollbaby New Member

    17
    0
    Jul 24, 2007
    Thanks once again, since I fear I am stuck with these units until something better comes along, maybe I better go there and hopefully get a little more out of it than I have already. I am trying! Seriously, anybody out there hating this as much as me or am I just being bullheaded?!!!!
     
  8. Jebberwocky!

    Jebberwocky! Guest

    11,759
    0
    Apr 16, 2005
    just bullheaded :D but you're not alone, there are many others that feel the way you do.

    Personally, I like the new units ;)
     
  9. wolflord11

    wolflord11 Lord of Darkness

    1,554
    0
    Jan 16, 2007
    Madisonville...
    As already stated, you can dim or even turn off the Blue Lights.

    Sounds like you have the Directv R15 or HR20 unit. Do you have Standard or HD Programming?

    Your old unit could not be a H20. This is a Directv HD Receiver (Non DVR).

    Yes, the Directv units are not Tivo's, but they are not as bad as you are making out. Yes all we ever see on this site is how bad they are, they do not have this, or that......

    They do in fact have features that a great. Like Caller ID etc.

    Each to their own. I have Directv, Directv/Tivo and Tivo units. Each does the job, has features I would like on the others etc. I have learned to adapt.
     
  10. dollbaby

    dollbaby New Member

    17
    0
    Jul 24, 2007
    Just curious if the more techie type people out there liked it, because everyone I spoke with abosolutely is hating it, including the guy who owns the business who is going to install our new system when we move. I think he actually used the phrase "will cry when his unit dies". I guess my biggest problem is that it is so sluggish and you can't switch back and forth from 2 channels. Just curious, what do you like about yours so much? Maybe I am missing something?!!!
     
  11. dollbaby

    dollbaby New Member

    17
    0
    Jul 24, 2007
    Sorry, missed that last post while typing. Sorry, I meant I had an HR20 - no, don't have HD programming yet (will in new home). I don't use caller ID so that is a waste and like I said, loved the "active" feature at first until now that it says not available right now or the weather dates are incorrect all the time. It takes so long to load that I don't even bother with it anymore. Like you said, to each his own!!
     
  12. wolflord11

    wolflord11 Lord of Darkness

    1,554
    0
    Jan 16, 2007
    Madisonville...
    My R15 is Far faster than my Directv/Tivo units ever were, or most probally will ever be.

    Some have reported sluggish behaviour, while others have not.

    Yes you can switch back and forth from Two Channels. I do it all the time hense the "Dual Tuner". It depends on which model you have, but most probally the R15. Yes it is a little different than the old Directv/Tivo's but its still there.

    You really need to sit down with the unit, and go thru it all before making up bad points about a unit you really know nothing about.

    One thing I do miss on the Newer Directv units is Dual Live Buffers. That is one feature the Directv/Tivo units had that they should of kept.
     
  13. wolflord11

    wolflord11 Lord of Darkness

    1,554
    0
    Jan 16, 2007
    Madisonville...
    Ahhhh ..... OK.

    So you mean your old unit you had and miss is the HR20? Because if it was, thats a Directv unit and does not have Tivo period.

    Also, if you do not have HD now, but am planning on getting it in your New House, then you have NO OPTION for any HD Tivo unit. You will only have the Directv HR20 option, that I assume you already have.

    There is the HR10-250. Search around about it, but soon even that unit will die a sad Death.

    Sorry... but if you want HD get used to the New Directv units.
     
  14. Jon J

    Jon J Curmudgeon TCF Club

    7,956
    164
    Aug 23, 2000
    Music City USA
    Under active development and very, very close.

    Again, there's a ton of info at the DBSTalk website and the folks here prefer all talk about DTV powered receivers go on there since this is, after all, a TiVo site. ;)
     
  15. wolflord11

    wolflord11 Lord of Darkness

    1,554
    0
    Jan 16, 2007
    Madisonville...
    Well good! They should never of dropped the feature in the first place. Can you provide any sites or further information? I am very interested.
     
  16. wolflord11

    wolflord11 Lord of Darkness

    1,554
    0
    Jan 16, 2007
    Madisonville...
    Do not let any of the unbelievers from Tivo see this posting ;)
     
  17. Jebberwocky!

    Jebberwocky! Guest

    11,759
    0
    Apr 16, 2005
    I never understood the lets drive readers to another web site mentality - makes little or no sense.
     
  18. Okeemike

    Okeemike Tastes like lemons

    561
    0
    Apr 24, 2002
    Orlando, FL
    Wanted to add my .02 here. I have been a DTV subscriber for 10 + years. I upgraded to HD in Dec/Jan, and got the new DTV HD DVR. It, with no exaggeration, is junk. At least to me. Others are happy, but I hate the thing.

    I hate the box with the kind of hate that's reserved for rapists, pedophiles, and people that won't make a right on red.

    At first I tried to adapt, and it's true, I got kind of used to it. The problem is, I still had a TiVo in the house, and continued to compare the two. Truth be told, the Tivo was faster, and just easier to use.

    In the end, I purchased an S3, and installed it yesterday. The Brighthouse guy will be here tomorrow bewteen 10-12 (yea, right) to install my cable. Once it's up and running, I'll pay $180 to cancel DTV. Think aboout that, I'm actually PAYING to NOT use their service. I am SO happy with DTV's programming...I have been with them forever. But the DVR is driving me away. I guess I must be in the minority, I mean, not everyone would make a substantial change due to a DVR, but it was enough for me.

    For the record, what finally threw me over the edge was the following:
    (1) It deleted a show WHILE I WAS WATCHING IT. I hit my 'cap' of 5 recording, and #6 started to record. I happened to be watching the oldest one, so it kicked it out

    (2) It ate my copy of Survivor. No idea where it went. I had plenty of room. One moment it's there, 5 minutes later...POOF. No where to be found.

    </rant>
     
  19. wolflord11

    wolflord11 Lord of Darkness

    1,554
    0
    Jan 16, 2007
    Madisonville...
    The OP faces some hard choices:

    1. They live in Rural America and Cable is NOT an option as they stated.

    2. They are getting HD Programming and you know all about that problem.

    3. They want Tivo. Well, near impossible given everything else.

    So the only real option for them, is the HR20 Directv unit. Bottom line. Yes the HR10-250 works for now, but for how much longer?
     
  20. Jebberwocky!

    Jebberwocky! Guest

    11,759
    0
    Apr 16, 2005
    I just don't get the 10-250's are faster - not my experience at all.

    The DR20's are quite nimble compared to the TIVO's.
     

Share This Page

spam firewall

Advertisements