Digital Converter Box Coupon Site

Discussion in 'TiVo Coffee House - TiVo Discussion' started by magnus, Jan 1, 2008.

When more information is available.... which box would you choose?

  1. DigitalSTREAM D2A1D10/D2A1D20

    10 vote(s)
    9.3%
  2. Zenith DTT900

    45 vote(s)
    42.1%
  3. Magnavox TB100MW9

    10 vote(s)
    9.3%
  4. Philco TB150HH9

    3 vote(s)
    2.8%
  5. MicroGEM MG2000

    0 vote(s)
    0.0%
  6. Sansonic FT300RT

    4 vote(s)
    3.7%
  7. MaxMedia MMDTVB03

    2 vote(s)
    1.9%
  8. Apex DT1001

    3 vote(s)
    2.8%
  9. ECHOSTAR TR-40

    35 vote(s)
    32.7%
  10. AMTC AT-2016

    1 vote(s)
    0.9%
Multiple votes are allowed.
  1. magnus

    magnus Tivo User

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    Nov 12, 2004
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    I have no idea what group... maybe because it was the weekend... then maybe it went to tech support and not billing. All I know is that this is the very first time I have ever had an issue with a Tivo CSR.

    The contact Sony comment at the very beginning when I first tried to explain that my box does not work with the digital converter box.

    No, I think that Tivo themselves... the company... they have a clue but the CSR that I spoke to clearly did not. I'm sure that they are looking at the number of Tivos that this will really affect and saying f*** it... we don't need to do anything. So, then it's okay for these boxes not to work.... we'll just tell them to use satellite or cable.

    As far as working as advertised.... well that just means.... I got your money and I do not care to do anything else to keep you as a customer.

    I would argue that it will not work as advertised. That when the box was purchased that it was expected that Tivo would do any necessary updates to make the box perform it's core functionality. In this case the core functionality will not work in 2009 unless you switch to cable or satellite.
     
  2. classicsat

    classicsat Astute User

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    Feb 18, 2004
    Ontario Canada.
    They have made, and may make future upgrade offers to affected users. It is not TiVo's fault you chose not to take them up on the offers that were, in a timely manner.
    The point is TiVo isn't taking away any functionality that the TiVo was originally built for (analog OTA, analog cable, analog/digital cable box, satellite box), the government and broadcasters are taking the analog OTA away, which is simply not TiVo's fault, nor responsibility to fix.

    IOW, the hardware/software is still capable of analog OTA, despite it going away.
     
  3. bicker

    bicker bUU

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    Nov 9, 2003
    Florida
    It's not really their job, for the reasons that you mentioned: They're supposed to support customers using the TiVo the way TiVo intends. They're not supposed to be well-versed on things that have nothing to do with TiVo, the way TiVo defines that.

    Again, I don't think you're giving them enough credit. They provided a product. It does what it is supposed to. Your situation has changed, and the product no longer satisfies you. That is your issue, and the government's, not theirs -- that is my point. TiVo has never promised software changes to adjust their software to work in new environments. I don't know where you got that impression.
     
  4. magnus

    magnus Tivo User

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    Texas
    I believe that they should support the core functionality... recording shows to your Tivo. I understand the fact that they are not adding new features to these boxes... that makes sense. But the core functionality of the box should be preserved.

    If a new set top box were to come out for Directv that required everyone to change (Directv) boxes.... would Tivo really not chnage the code on the S2 to allow the Tivo to change the channel? It's the same principal.... the customer should be able to expect that the box at least provide the core functionality.

     
  5. wmcbrine

    wmcbrine Well-Known Mumbler

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    Aug 2, 2003

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    I really think it's premature to assume they aren't going to do anything... they've got until Feb. 2009, in principle. I don't believe it would be a big deal. The only reason I see for them not to do it is to push people towards the TiVo HD* -- but against that, they have to weigh customer satisfaction and loyalty.

    * Oh, and to kick people off of lifetime service. :/
     
  6. bicker

    bicker bUU

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    I forget... did we mention the Series 1 DST issue yet in this thread? I think, if you review the facts of that situation, magnus, you'll realize that TiVo already has made it clear that they will not support what you consider the "core functionality" of the box. They will only support what they consider the "core functionality" of the box (and even then, only to the extent they choose to), and as pointed out before, the core functionality of the S2 involves analog OTA, not digital OTA.

    I think you've just proven the opposite of what you were asserting. The DirecTiVo, the HR-10, does not support MPEG-4, so folks with the DirecTiVo cannot receive the newest HD channels from DirecTV, and eventually all channels may be MPEG-4 and the DirecTiVo will therefore simply cease to work for DirecTV service. It is up to DirecTV to address that problem, not TiVo, and it is clear that DirecTV is unwilling to do so. [Source]

    They're surely not obligated to. Nor is TiVo. Please don't set yourself up for further disappointment.
     
  7. magnus

    magnus Tivo User

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    Well, given the answers from Tivo CSRs... I would say that it's really not premature to assume this. The position is very clear from my talks with them. Tivo will not be supporting these digital converters and will not be making any software changes to do so. Even though as stated in my earlier posts... they could actually do this server side and save a lot of development time and the solution would even work for the S1 box (again w/ no changes to the code on the box itself).

    Post#198

     
  8. bicker

    bicker bUU

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    Also, keep in mind that there have been efforts by TiVo to get lifetime subscribers to switch their lifetime subscriptions to S3 and HD boxes. They'll likely continue to make such overtures. It is up to S1 and S2 subscribers to decide when they're ready to wake up and read the writing on the wall, and make changes that will serve them best, going forward.
     
  9. wmcbrine

    wmcbrine Well-Known Mumbler

    11,999
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    Aug 2, 2003
    CSRs don't know anything. Seriously. At best, they may be able to give you information about currently available products and services. They will not be able to give you reliable information about what TiVo might do in the future.

    Now, why they make stuff up instead of just saying, "I don't know," well, I don't know. But this seems to be a widespread disease among CSRs (not just TiVo's).
     
  10. magnus

    magnus Tivo User

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    I was referring to a S2 controlling a new Directv receiver (whatever new receiver that might be)... not a DTivo.

     
  11. magnus

    magnus Tivo User

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    I wanted to do that... had 2 boxes in hand but they would not transfer them. I might take them up on a future offer but I'm still a little upset with the CSR that I spoke with last.

    I'm still kinda reluctant to do the S2 because it's the only one that would do satellite (only on the one box though)... if I decided to use that again.


    So, both of them went back to Best Buy for now.



     
  12. bicker

    bicker bUU

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    Let's turn this around: What makes you think that there is any reason NOT to believe the CSR, in this specific case? What makes you think that TiVo would do anything to address this issue? I mean that question tangibly and literally. Not insinuation, not wishful thinking. When have they ever provided software updates specifically to address a substantial change in the external environment? The S1 DST problem is the only example I can come up with, and remember they said NO... it was only after a hacker hacked a solution that TiVo agreed to distribute the hacker's solution.
     
  13. bicker

    bicker bUU

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    And I was talking about the DirecTiVo.
     
  14. magnus

    magnus Tivo User

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    I guess I missed the point then. I'm not sure where the Directv Tivo comes into this discussion at.


     
  15. bicker

    bicker bUU

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    It came into this discussion here:
    The implication that because it runs TiVo software that TiVo should update it is fallacious. That was the point.
     
  16. magnus

    magnus Tivo User

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    Oh, sorry. I just thought that because it was a SA unit not a Directv box that Tivo would be responsible for updating the software. I had no idea that Sony would ever update the software.


     
  17. bicker

    bicker bUU

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    Well, hopefully that is cleared up. It is always best to rely solely on the explicit promises made to us, rather than on what we'd hope our suppliers would provide us.
     
  18. magnus

    magnus Tivo User

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    Yep, I'll just wait for Tivo to have another lifetime transfer offer. I still did not like the attitude of the CSR but hopefully that's the only bad one I'll ever get. :D

     
  19. cia_viewer

    cia_viewer New Member

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    Mar 11, 2008
    I talked to someone at a local Best Buy, today:
    They have a Speaker Craft 'IR Emitter' for about $14. This sounds like it will do the job.
     
  20. magnus

    magnus Tivo User

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    Nov 12, 2004
    Texas
    Or why not just buy one of these from Tivo.

    IR Control Cable

    Replacement IR Control Cable for use with your TiVo Recorder and most cable set-top boxes or satellite receivers.



    https://www3.tivo.com/store/accessories.do#A00036



     

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