Did they remove the ability to connect to Alexa?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by mtnagel, Sep 6, 2020.

  1. Sep 6, 2020 #1 of 32
    mtnagel

    mtnagel Well-Known Member

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    I don't use it often, but it hasn't worked in awhile so I figured I would try reconnecting it and I tried to follow these instructions but there is no Alexa app on my Roamio. Did they remove the ability?
     
  2. Sep 6, 2020 #2 of 32
    dcpmark

    dcpmark Member

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    There’s a TiVo skill for your Alexa app....is that what you mean? I have it and it still works.
     
  3. Sep 6, 2020 #3 of 32
    mtnagel

    mtnagel Well-Known Member

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    I also have the skill in my Alexa app and it says it's enabled but it's not working.. So I figured I'd try to reinstall it, but when I go to the apps in my Tivo following these instructions, the app isn't there. Is there some other way to pair it?

    upload_2020-9-6_10-56-53.png
     
  4. Sep 6, 2020 #4 of 32
    dcpmark

    dcpmark Member

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    Not sure what you mean when you keep referring to a TiVo app on your Roamio....everything is done through the Alexa app on your phone/tablet. You download the TiVo skill in your Alexa app, enable the skill by linking it to your TiVo account using your TiVo.com credentials, go through the one-time initial setup, and that’s it. AFAIK there is no TiVo app that resides on your Roamio....I know I don’t have one.

    When you say it’s not working, what exactly are you trying?
     
  5. Sep 6, 2020 #5 of 32
    mtnagel

    mtnagel Well-Known Member

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    I mean, did you see the link I screenshot I posted? Tivo themselves say to go to your Tivo first.

    Nothing works. Can't turn on tv, change channel, or pause.
     
  6. Sep 6, 2020 #6 of 32
    mtnagel

    mtnagel Well-Known Member

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    So I figured I'd disable the skill and then enable it again and again, it's asking me to go to the alexa app on my Tivo, which I don't have.

    5B03558A-5EE0-4972-820D-7BA970D2DD18.png
     
  7. Sep 6, 2020 #7 of 32
    dcpmark

    dcpmark Member

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    Ok, I got it now, but unfortunately I can’t help you because I set it up a long time ago and it still works without an Alexa app on the TiVo.

    In the picture above it says to “click here” for more info if you don’t see the Alexa app on your TiVo.....what does it say when you click it?
     
  8. Sep 6, 2020 #8 of 32
    HerronScott

    HerronScott Well-Known Member

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    Interesting, just checked and my TiVo skill was missing and you do need the activation code from the TiVo.

    upload_2020-9-6_11-42-53.png

    Scott
     
  9. Sep 6, 2020 #9 of 32
    mtnagel

    mtnagel Well-Known Member

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    It says this but I don’t have a provider. I’m OTA

    A546859D-ECD7-4628-A11E-D6C7A07A6F7E.png
     
  10. dcpmark

    dcpmark Member

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    Ah......well, unfortunately only a call to TiVo and/or Amazon seems to be in order. Sorry I can’t be of more help.
     
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  11. HerronScott

    HerronScott Well-Known Member

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    You would pick TiVo Retail (like me) but no help there really.

    upload_2020-9-6_11-52-25.png

    My Alexa app is missing as well on my Roamio Pro (Comcast). I'm going to open a ticket with TiVo.

    Scott
     
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  12. dcpmark

    dcpmark Member

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    Are you guys on TE3 or TE4?
     
  13. HerronScott

    HerronScott Well-Known Member

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  14. HerronScott

    HerronScott Well-Known Member

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    TE3 here.

    Scott
     
  15. dcpmark

    dcpmark Member

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    Alexa control is an “Over the top app”??? That’s such BS....they probably decided that that functionality was costing them money from people not upgrading to TiVo’s VOX products.
     
  16. mtnagel

    mtnagel Well-Known Member

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  17. mtnagel

    mtnagel Well-Known Member

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    What does over the top mean?
     
  18. dcpmark

    dcpmark Member

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    Apparently it means an app that they perceive somehow, some way, costs them money, either in upgrades, support time....whatever.
     
  19. JoeKustra

    JoeKustra in the other Alabama TCF Club

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  20. dcpmark

    dcpmark Member

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    Thanks for the explanation.....but under this definition the Alexa app isn’t a streaming service over the top like MLB.TV, so it still doesn’t make sense. Amazon Prime would be an example.

    By the way, certain apps like MLB.TV are so bad it’s not surprising that TiVO doesn’t want to spend money to support them.
     

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