Did everyone get this message?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by HeatherA, Aug 3, 2019.

  1. HeatherA

    HeatherA Old AVS Forum Member

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    Just a weirdly worded message, especially appearing on devices that have no payment info needed.
     
  2. Toni

    Toni Active Member

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    Same on Roamio, not Bolt, both lifetime.
     
  3. unclehonkey

    unclehonkey Well-Known Member

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    Got it on my Roamio and my TivoHD
    all lifetime
     
  4. Worf

    Worf Well-Known Member

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    I suspect they sent the message to everyone with outdated billing info.

    The problem lies int he fact that billing info is per-TiVo. So if you have 5 TiVos, you have 5 separate credit card entries. If you have a lifetime TiVo, well, the credit card you used has probably expired.

    I guess they just sent the message that way without actually looking up if the subscription was lifetime.
     
  5. schatham

    schatham Well-Known Member

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    Yes on Mini.
     
    OrangeCrush likes this.
  6. cannonz

    cannonz Well-Known Member

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    Got it on all my HD's and S2's lifetime.
     
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  7. pdhenry

    pdhenry Ruthless

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    I looked at my TiVo account. The credit card info on my Bolts has unexpired dates (and they didn't show the message) so maybe that is what triggers it.
     
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  8. smark

    smark Well-Known Member

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    I didn't get it on my Bolt or any of my 4 minis. Like @pdhenry, my CC info is up to date.
     
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  9. cannonz

    cannonz Well-Known Member

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    I think it is like when pretty much everyone got the your TiVo will be deactivated on this date because you upgraded, just a mistake.
     
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  10. justen_m

    justen_m Cheesehead TCF Club

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    Based on Worf and pdhenry posts I checked my billing info. I didn't get the message on my lifetime Bolt, I did get it on my lifetime Roamio. Bolt billing info shows cc exp date in 2020. Roamio shows cc exp date in 2018.
     
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  11. maury

    maury New Member

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    Got it on my Roamio Pro - agree this is prob a credit card question. I haven't even thought about which credit card I used since I bought the lifetime sub. Bolts are probably too recent for the average credit card to be expired
     
  12. jay_man2

    jay_man2 jay_man-also TCF Club

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    I got it on my Elite Premiere that had expired cc info, but no message on my Bolt that had current cc info. Both have Lifetime.
     
    Last edited: Aug 4, 2019
    JoeTaxpayer likes this.
  13. Martin Tupper

    Martin Tupper Pontiff Emeritus

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    I got the message on my lifetimed TiVoHDs.

    If I update my credit card info, will I start getting SkipMode?
     
    UCLABB likes this.
  14. JoeTaxpayer

    JoeTaxpayer Member

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    Payment for what? If all my units have lifetime, why do they care if I have a current card on file? I've seen some strange things in my life, so I'll just add this to that list.
     
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  15. JoeTaxpayer

    JoeTaxpayer Member

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    I just IM'd with a rep. "You can ignore that message. It was a system glitch."
     
  16. doubletee2

    doubletee2 New Member

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    Just exactly what I did. Ignored it and deleted it. I have All-In/Lifetime on 3 Minis, 2 Roamios, 1 Premiere and a Bolt. If any business entity has no need to possess my CC info, they will not get it. How many times have we seen the info hacked?
     
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  17. HarleyRandom

    HarleyRandom Well-Known Member

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    I have three lifetimes. My Series 2, which I haven't checked, has gone far and above what would be expected as its tenth year in service begins. The other two gave me the messages. I chose lifetime because the man at Radio Shack, who I had asked for a device that would record digital TV OTA (there were a couple of reasons why that didn't work for the Series 2), also said it would cost about $5 a month. Well, I've long since passed that for the Series 2. The Series 3 has less than a year to go before it is costing me $5 a month and the Roamio a few years more.
     
  18. Barnstormer

    Barnstormer Member

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    I got the message on my Lifetime Roamio. Not sure why I need up to date payment information if I don't make any regular payments.
     
  19. sharkster

    sharkster Well-Known Member TCF Club

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    Neither of my current boxes have Lifetime (Bolts - original issue). I haven't received any notifications at this time but a few months ago I got an email from Tivo that they could not charge my $9.99 monthly on one of them because the credit card info was wrong. huh? I just went in and re-input what it already was and there was no further issue.

    No idea how there was a determination that the pmt info was wrong. It wasn't even like the expiration date of the card needed to be updated.
     
  20. ej42137

    ej42137 Well-Known Member

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    My Roamios and Premiere got the message, my Bolts did not. All have Lifetime. If it weren't for the fact the Bolts are excluded, I would suspect TiVo of Phishing us, but as it is I imagine either it's just a mistake, or possibly that they're preparing for some update offer.
     

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