Did everyone get this message?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by HeatherA, Aug 3, 2019.

  1. HeatherA

    HeatherA Old AVS Forum Member

    Jan 9, 2002


    Just a weirdly worded message, especially appearing on devices that have no payment info needed.
  2. Toni

    Toni Active Member

    Nov 22, 2002
    Same on Roamio, not Bolt, both lifetime.
  3. Mr Tony

    Mr Tony formerly known as "unclehonkey"

    Dec 20, 2012
    Mankato, MN
    Got it on my Roamio and my TivoHD
    all lifetime
  4. Worf

    Worf Well-Known Member

    Sep 15, 2000
    I suspect they sent the message to everyone with outdated billing info.

    The problem lies int he fact that billing info is per-TiVo. So if you have 5 TiVos, you have 5 separate credit card entries. If you have a lifetime TiVo, well, the credit card you used has probably expired.

    I guess they just sent the message that way without actually looking up if the subscription was lifetime.
  5. schatham

    schatham Well-Known Member

    Mar 17, 2007


    Yes on Mini.
    OrangeCrush likes this.
  6. cannonz

    cannonz Well-Known Member

    Oct 22, 2011
    Got it on all my HD's and S2's lifetime.
    OrangeCrush likes this.
  7. pdhenry

    pdhenry Ruthless

    Feb 27, 2005
    I looked at my TiVo account. The credit card info on my Bolts has unexpired dates (and they didn't show the message) so maybe that is what triggers it.
    OrangeCrush and justen_m like this.
  8. smark

    smark Well-Known Member

    Nov 20, 2002
    Denver, CO
    I didn't get it on my Bolt or any of my 4 minis. Like @pdhenry, my CC info is up to date.
    compuguy and OrangeCrush like this.
  9. cannonz

    cannonz Well-Known Member

    Oct 22, 2011
    I think it is like when pretty much everyone got the your TiVo will be deactivated on this date because you upgraded, just a mistake.
    OrangeCrush likes this.
  10. justen_m

    justen_m Cheesehead TCF Club

    Jan 14, 2004
    Boise, ID
    Based on Worf and pdhenry posts I checked my billing info. I didn't get the message on my lifetime Bolt, I did get it on my lifetime Roamio. Bolt billing info shows cc exp date in 2020. Roamio shows cc exp date in 2018.
    compuguy and pdhenry like this.
  11. maury

    maury New Member

    Jan 8, 2012
    Got it on my Roamio Pro - agree this is prob a credit card question. I haven't even thought about which credit card I used since I bought the lifetime sub. Bolts are probably too recent for the average credit card to be expired
  12. jay_man2

    jay_man2 jay_man-also TCF Club

    Sep 14, 2003
    Northern VA
    I got it on my Elite Premiere that had expired cc info, but no message on my Bolt that had current cc info. Both have Lifetime.
    Last edited: Aug 4, 2019
    JoeTaxpayer likes this.
  13. Martin Tupper

    Martin Tupper Pontiff Emeritus

    Dec 18, 2003
    I got the message on my lifetimed TiVoHDs.

    If I update my credit card info, will I start getting SkipMode?
    UCLABB likes this.
  14. JoeTaxpayer

    JoeTaxpayer Member

    Dec 23, 2008
    Payment for what? If all my units have lifetime, why do they care if I have a current card on file? I've seen some strange things in my life, so I'll just add this to that list.
    Sonyad likes this.
  15. JoeTaxpayer

    JoeTaxpayer Member

    Dec 23, 2008
    I just IM'd with a rep. "You can ignore that message. It was a system glitch."
  16. doubletee2

    doubletee2 New Member

    May 10, 2008
    Just exactly what I did. Ignored it and deleted it. I have All-In/Lifetime on 3 Minis, 2 Roamios, 1 Premiere and a Bolt. If any business entity has no need to possess my CC info, they will not get it. How many times have we seen the info hacked?
    compuguy and unclehonkey like this.
  17. HarleyRandom

    HarleyRandom Well-Known Member

    Sep 17, 2015
    I have three lifetimes. My Series 2, which I haven't checked, has gone far and above what would be expected as its tenth year in service begins. The other two gave me the messages. I chose lifetime because the man at Radio Shack, who I had asked for a device that would record digital TV OTA (there were a couple of reasons why that didn't work for the Series 2), also said it would cost about $5 a month. Well, I've long since passed that for the Series 2. The Series 3 has less than a year to go before it is costing me $5 a month and the Roamio a few years more.
  18. Barnstormer

    Barnstormer Member

    Sep 23, 2015
    I got the message on my Lifetime Roamio. Not sure why I need up to date payment information if I don't make any regular payments.
  19. sharkster

    sharkster Well-Known Member TCF Club

    Jul 3, 2004
    Neither of my current boxes have Lifetime (Bolts - original issue). I haven't received any notifications at this time but a few months ago I got an email from Tivo that they could not charge my $9.99 monthly on one of them because the credit card info was wrong. huh? I just went in and re-input what it already was and there was no further issue.

    No idea how there was a determination that the pmt info was wrong. It wasn't even like the expiration date of the card needed to be updated.
  20. ej42137

    ej42137 Well-Known Member

    Feb 15, 2014
    Los Angeles
    My Roamios and Premiere got the message, my Bolts did not. All have Lifetime. If it weren't for the fact the Bolts are excluded, I would suspect TiVo of Phishing us, but as it is I imagine either it's just a mistake, or possibly that they're preparing for some update offer.

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