Advertisements I can see why you'd be frustrated I was a HP Laptop lonnnng time customer until last month. I had a new HP built to my specs and when it arrived, I was very disappointed. It was awful. So after a few days, I returned it for a full refund. I went with ASUS two weeks ago and am very satisfied. I agree that the timing of the email is harsh (lol!) Right after the holidays? But it will work out for some. Let us know how that goes... would be interested to hear.