Device unable to communicate with other devices

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After the addition of a new Bolt to my network, I can no longer access my roamio plus from any other device on my network. I have had no luck contacting tivo for help so I was going to request here.

Further info:
The roamio is not accessible from any other device on my system. It has the same MAK, is running the same software version (20.74.RC42, I rolled back the new bolt), and is on the same local subnet as every other device on my network (192.168.0.xxx). I have checked and video sharing is selected on the website. I have tried to restart and reconnect to the network on all of my devices numerous times in the last week. In all cases, every device (three minis, 2 bolts, 3 premiers and 1 HD) can both see and transfer/stream from every other device except the roamio. The roamio can "see" the updated list of devices but gives an error when trying to connect to any other device. The roamio can also access any internet sourced app (e.g., netflix).

This behavior only began after I added a new Bolt to my network. In fact the roamio used to serve all 3 minis. I only switched them to the new Bolt after I could no longer access the roamio. Does anyone have any potential solutions?

 

well, I tried tivo chat but it was not very helpful:


Upon checking here your Roamio is okay. Since you did the necessary steps and the issue persist. I highly suggest to contact our customer phone support to further investigate regarding this case.

11:50:54 AM
Please contact us at Customer Support:
Monday-Friday, 7am-6pm PT
Saturday & Sunday, 8am-5pm PT
877-367-8486

11:51:02 AM
We need to consult this matter.

 

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Thanks guys. It seems like the error might be fixed by continual connections to the tivo network. Either that or tivo did somethign when looking into it yesterday. I had previously tried rebooting the entire network as well as multiple tivo connections. Last night when checking I was able to at least see the My shows list on other tivos (like the Bolt). The menu was in SD and that didn't work for all the tivos. I didn't have time to check the entire setup but at least the problem is now moving. I'm going to give it a couple days for all the devices to connect multiple times. Besides streaming purposes, I really would like to move one of the minis back to the roamio as a source tuner.

 

Well that is interesting. But I wonder why that wouldn't have been mentioned in my chat. They surely could see the number of devices. In any event, here's the numbers:
14 devices total. All listed under "active" (even though they are not, I even renamed two of them to dead tivo and one to s2 inactive)
So that leaves 11 total active tivo devices. hmmm, I just noticed that I don't even recognize one of the premiere's listed. I wonder if I had one crash and replaced it? I really can't remember doing that. Right now I only have 10 devices that are "dialing in"

Interestingly the mini's didn't stop working just the Roamio. And the Roamio is working for all aspects accept linking to all the other devices.

Is it possible it goes by number of tuners? By my count I have 22 tuners.


Anyway, I didn't get a chance to turn on a tv and check last night if the issue is resolved. I haven't gotten complaints from the family that something is wrong so at least the status quo is still valid. But I'm glad I've gotten suggestions on things to check. Thanks all.


* In full disclosure, this past week I upgraded the entire home network with a new modem(s). I had some issues with comcast setting up separate internet and phone modems but that has all been resolved and as far as I can tell has no relation to this issue. My next step if nothing else works will be to switch all the ethernet devices to static IPs and only have the wireless devices get an assigned IP.

 

Yep. It looks like that is correct. The roamio can now see the my shows lists from several devices but it switches which ones it can't "see" and all those menus are in SD. It's probably a function of the order in which they are connecting to tivo.

Ok, so that workaround...

 

How do you go about doing this? I couldn't find a way to move my inactive devices over to the "inactive devices" list. The only thing I could do is unselect sharing and enable downloads for those devices (which does get me down to 10). But I'm doubtful that works. I couldn't figure out how to open a 2nd account and transfer inactive devices to that account.

I'm guessing whatever the work around is, it requires a phone call? ugh. Looks like I'm going to have to find time to do that after all. But if anyone knows of a way to do this online and not involving a phone, I'd love to hear it.

 

Thanks, I'm an 'avoid using the phone if at all possible' person but it's good to hear that it's likely a short time investment. (I was on the phone for over an hour with comcast last week. It was a complicated change so I expected some time investment but I'm a bit more adverse now).