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Desktop 2.5 - Windows Installer Error

Discussion in 'TiVo Home Media Features & TiVoToGo' started by alang93, Oct 2, 2007.

  1. Oct 2, 2007 #1 of 6
    alang93

    alang93 New Member

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    Sep 28, 2007

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    I am running Vista Home Premium and have been trying to install Tivo Desktop 2.5 but have had no luck. I had Desktop 2.4 on the same machine, running Windows XP SP2, until I upgraded to Vista. I have tried just about everything I can think of and all of the suggestions that I have found on this forum and on the Tivo Help forum. I have run the Fix24Setup application numerous times (including as administrator). I have deleted all Tivo related keys in the registry. I have searched my computer (including the hidden files) and deleted all Tivo related files. I have used CCleaner. But still when I try to install Desktop 2.5 I get a pop up screen entitled "Windows Installer." It reads,

    "Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel." (That's all it says.)

    When I go to Add/Remove Programs, there is no listing for Tivo. I am stuck and have no other ideas. Anyone got any suggestions/advice?

    I've tried to find a thread on this forum dealing with a similar problem but haven't seen one. If I have missed it, please send me in the right direction.

    Thanks a lot,
    Andy
     
  2. Dec 30, 2007 #2 of 6
    tuscanson

    tuscanson New Member

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    Dec 30, 2007
    For what it is worth, I am having the same problem installing Tivo Desktop on my Vista Premium computer. I spent a lot of time on the phone with Tivo Technical Support (both first and second level support), but no one could find a solution to this. I have since tried a number of different boot options at start up to see if there are any conflicting programs, but I still have no success. I would also appreciate any possible solutions to this. Thank you.
     
  3. Dec 30, 2007 #3 of 6
    greg_burns

    greg_burns Now in HD

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    I would reinstall 2.4, then cleanly remove it and try upgrading to 2.5.1 again.

    http://greg_burns.home.comcast.net/~greg_burns/TivoDesktop/
     
  4. Dec 30, 2007 #4 of 6
    wmcbrine

    wmcbrine Well-Known Mumbler

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    As if it were possible to cleanly remove Tivo Desktop! Good luck with that. :D
     
  5. Dec 30, 2007 #5 of 6
    greg_burns

    greg_burns Now in HD

    6,392
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    May 21, 2004
    Slower...

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    ;)
     
  6. Dec 30, 2007 #6 of 6
    Solver

    Solver New Member

    337
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    Feb 17, 2005
    San Jose, CA
    After completely removing TiVo Desktop 2.5.1, search your windows registry for any instance of "{4E839090-3B68-436A-B3CF-A2A08C38DD26}" (quotes not included) and report back.
     

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