Death of the Amazon $299 Roamio OTA Lifetime

Discussion in 'TiVo Roamio DVRs' started by heifer624, Dec 2, 2015.

  1. Dec 8, 2015 #81 of 158
    robnalex

    robnalex Member

    937
    1
    Sep 7, 2002
    Raleigh, NC

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    True dat- it's a bummer. But in fairness, the Amazon Rep I spoke with last week suggested that since they had just become aware of the issue, and appeared to be working on it, that I wait a week to see if it was resolved. I chose not to take her advice, and returned mine and purchased from another seller for $419 - $40 gift credit. When I saw that the issue seemed to be getting resolved, I expressed my disappointment to Amazon, and they gave me an additional credit for the difference in price. However, I doubt they'd give you a credit for the difference between $300 and $599 (currently the lowest price on Amazon).
     
  2. Dec 8, 2015 #82 of 158
    elborak

    elborak Jack of Some Trades

    119
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    Jul 15, 2014
    Western PA...
    I was in the same boat and chose (based on reports that a few folks had this same thing happen in prior months and it got worked out) to wait a few days to see how things shook out. But I do sympathize.
     
  3. Dec 8, 2015 #83 of 158
    jagrim

    jagrim New Member

    7
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    Apr 30, 2007
    I ended up with a dead Roamio OTA with PLS from Amazon. Since I'm not sure if Amazon will get any more, it seems like my best option is to transfer to my account then call Tivo to replace while the warranty is in effect. Any thoughts?
     
  4. Dec 8, 2015 #84 of 158
    NoNose

    NoNose It's complicated...

    53
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    Nov 27, 2015
    Orygun, USA
    Not sure if Tivo keeps any replacement machines separate from their retail stock, but they have told me many times that they have no Roamio OTA units in inventory, and nothing being built any longer.
     
  5. Dec 8, 2015 #85 of 158
    jagrim

    jagrim New Member

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    Apr 30, 2007

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    If it's under warranty, I expect that they will have to do something, either repair or provide another piece of equipment. That's probably the only way to keep the lifetime service. Since it's under warranty, I would expect to be provided a working model with the PLS transferred.
     
  6. Dec 10, 2015 #86 of 158
    unitron

    unitron Well-Known Member

    16,594
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    Apr 28, 2006
    semi-coastal NC
  7. Dec 12, 2015 #87 of 158
    emjayoh

    emjayoh New Member

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    Dec 12, 2015
    I ordered mine on November 10. I've received 4 different updated ship dates and am holding my breath that the unit will be received on Monday, Dec. 14. I've emailed and phoned Amazon Customer Service and get very little straight information and they seem to have 'no knowledge' of this ongoing problem! I've let them know that others (on this site) ordered after me and have already received their units. Not a good way to treat their Prime customers methinks!
    I'm keeping fingers crossed that the unit will show the Lifetime Service. If not, I may just have to let out a big ol' shreik!
    Thanks to all who have provided info to date. I'm sure it will be helpful to me when I set up mine....if it comes!
     
  8. Dec 12, 2015 #88 of 158
    crxrocks

    crxrocks Well-Known Member

    1,417
    84
    Mar 30, 2004
    Etherville
    Mine arrived today after being shipped unexpectedly to me, yesterday. They shipped it priority overnight. To that point it was displaying a delivery date of Dec 18 on the Amazon website.

    So there is still hope. BTW they gave me a pretty good discount for having to wait.
     
  9. Dec 13, 2015 #89 of 158
    Carlosdanger

    Carlosdanger New Member

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    Dec 13, 2015
    Ordered mine November 15 and received on December 10
     
  10. Dec 13, 2015 #90 of 158
    crxrocks

    crxrocks Well-Known Member

    1,417
    84
    Mar 30, 2004
    Etherville
    Yes, Roamio OTA w/ Lifetime directly from Amazon and not a 3rd party retailer.
    [​IMG]
     
  11. Dec 13, 2015 #91 of 158
    NoNose

    NoNose It's complicated...

    53
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    Nov 27, 2015
    Orygun, USA
    So, I guess you are right! There may be hope, though I just can't help feeling that Amazon has no transparency when it comes to customer service and order processing.

    Congrats on your success.
     
  12. Dec 14, 2015 #92 of 158
    CopperAddict

    CopperAddict New Member

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    Dec 14, 2015
    I ordered mine back at the beginning of November from Amazon, along with the long extended warranty that was offered for $25?

    I received mine last week from Amazon.

    I did have to call Tivo by phone to get the unit registered, but it was a simple 30 minute phone call.

    Very happy so far, as I can watch CBS stuff again.

    I cut the DirecTV noose 1.5 years ago, and until a month ago did not have an OTA antenna.
     
  13. Dec 14, 2015 #93 of 158
    bergerl

    bergerl New Member

    6
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    Dec 11, 2015
    Ordered mine on 11/25, received it last Tuesday, installed it this weekend. When I tried to register it, it said it was already registered. Called Tivo and they sorted it out in about 10 minutes. Activated fine and works well, lifetime subscription in place.
     
  14. Dec 14, 2015 #94 of 158
    emjayoh

    emjayoh New Member

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    Dec 12, 2015
    Mine finally arrived first thing this morning. Setup was pretty straight forward on the unit itself. AND it showed up as Lifetime Product Service, as ordered. So I'm a happy camper. Tho I have not seen any sign that I'll get any credit back from Amazon for the month-long delay.
     
  15. Dec 15, 2015 #95 of 158
    robnalex

    robnalex Member

    937
    1
    Sep 7, 2002
    Raleigh, NC
    The prices from the other Amazon sellers have been slowly dropping- down to $450 today- hopefully Amazon will have the $299 deal back again soon, if the supply holds up.
     
  16. Dec 15, 2015 #96 of 158
    Dulanic

    Dulanic Member

    46
    2
    Dec 15, 2015
    First time I saw this thread. I received mine last week. No issues they transferred it to me with the lifetime plan.
     
  17. Dec 15, 2015 #97 of 158
    Dulanic

    Dulanic Member

    46
    2
    Dec 15, 2015
    I'd get the 40 warranty through tivo for 3 years. Amazon warranty will only cover hardware and the service is limited to original device. Return the amazon one.
     
  18. Dec 15, 2015 #98 of 158
    MrModerate

    MrModerate New Member

    5
    4
    Dec 12, 2015
    Chicago
    Just to add another data point...

    I ordered from Amazon on 11/23, and received today (12/15). I called TiVo and there was no issue transferring the PLS.

    I noticed the manufacture date on the box was February 2015.

    Thanks to everyone for providing valuable input.
     
  19. Dec 17, 2015 #99 of 158
    NoNose

    NoNose It's complicated...

    53
    0
    Nov 27, 2015
    Orygun, USA
    A shipping notification just arrived from Amazon. My Roamio OTA, with Lifetime Service, is on it's way. This is a replacement order that was created when my Nov. 4th purchase was sent with monthly/yearly service...ONLY. At the time, Dec. 2nd, neither Tivo or Amazon had a way to switch the service characteristics, and both companies claimed that there was no longer any stock...and none was expected. I was instructed to send my Tivo back to Amazon for a refund.

    It was no surprise that I was not encouraged by Amazon to have a replacement order created. However, I insisted that they do so. That was on Dec. 2nd.

    No idea where they found some stock. Hopefully, the setup will go smoothly and the lifetime service will be confirmed.:confused:
     
    Last edited: Dec 17, 2015
  20. Photo_guy

    Photo_guy Member

    93
    0
    Mar 12, 2015
    Possibly the one I returned. ;)
     

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