Death of the Amazon $299 Roamio OTA Lifetime

Discussion in 'TiVo Roamio DVRs' started by heifer624, Dec 2, 2015.

  1. Dec 4, 2015 #41 of 158
    robnalex

    robnalex Member

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    Sep 7, 2002
    Raleigh, NC

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    My complaint was with the condescending attitude of this CSR, who was trying to infer that I made a mistake by purchasing from anyone other than TiVo. if you saw the rest of the transcript you'd see that this guy was not even interested in passing this information up the chain in the interest of a solution. The response that officernogun got above, I think is much more appropriate. Oh, and let's not forget that these boxes contained a letter from TiVo saying "Congratulations on your purchase of a TiVo Roamio OTA with service included."
     
    Last edited: Dec 4, 2015
  2. Dec 4, 2015 #42 of 158
    robnalex

    robnalex Member

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    Sep 7, 2002
    Raleigh, NC
    These boxes contained a letter from TiVo saying "Congratulations on your purchase of a TiVo Roamio OTA with service included." with instructions on how to activate them. My box showed no indication of having been opened and resealed, and I think it's highly unlikely that Amazon would have any reason to open the wrong boxes and insert a letter from TiVo.
     
  3. Dec 4, 2015 #43 of 158
    foghorn2

    foghorn2 Well-Known Member

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    If the top of the box has 2 layers of box tape, it was opened and resealed.
    Factory sealed boxes will only have one layer.
     
  4. Dec 4, 2015 #44 of 158
    robnalex

    robnalex Member

    937
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    Sep 7, 2002
    Raleigh, NC
    Only one layer of tape on mine with the letter from TiVo inside in the plastic with the setup guide.
     
  5. Dec 4, 2015 #45 of 158
    KSOC Kid

    KSOC Kid Member

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    Nov 19, 2015
    Longwood, FL

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    My box was factory sealed, then inside an Amazon box.

    Spurred on by Robnalex's post about the Tivo tweet, I decided to call Amazon to return my unit. The CSR suggested calling Tivo and I grudgingly agreed, as last Tuesday Tivo had no answers for my problem. This time however I got a "tech" by the name of Angelo and he got working on it and within 45 minutes he had the PLS in my name. Looks good so far. Unit has most of the dvr functions now working. I suppose it needs to update until I can get into the apps. So somebody knows what to do. Pretty damn happy right now.
     
  6. Dec 4, 2015 #46 of 158
    robnalex

    robnalex Member

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    Sep 7, 2002
    Raleigh, NC
    That's excellent! :up::up::up:Congrats! :)
     
  7. Dec 4, 2015 #47 of 158
    HD_Dude

    HD_Dude I Want HD in my Car

    260
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    Sep 11, 2006
    Washington, DC
    That is excellent news!

    Great job, taking the situation into your own hands.

    I hope this, and the encouraging tweet above, means everyone who ordered a lifetime service OTA gets one.

    As I wrote before, something happened. I got a lifetime OTA from Amazon for $299. Works perfectly, and it is a lifetime unit. That was in late October.

    Since then something happened. Wrong units shipped from TiVo to Amazon, wrong units shipped from Amazon to the consumers, wrong letter inserted by TiVo in the boxes, wrong serial numbers on the units, or, of course, the most likely scenario: either, or both companies were just trying to screw you over. OK, just kidding about that one.

    But looks like it's all going to be fixed, I hope so.
     
  8. Dec 4, 2015 #48 of 158
    robnalex

    robnalex Member

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    Sep 7, 2002
    Raleigh, NC
    If anyone else has success, let us know. It would be only natural for them to get this sorted out just after I sent mine back to Amazon and paid $60 more to another vendor. Hmmm, maybe if I ***** to Amazon they'll give me a credit?
     
  9. Dec 4, 2015 #49 of 158
    robnalex

    robnalex Member

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    Sep 7, 2002
    Raleigh, NC
    :eek:Omg! Go Tek, which had it for $409 yesterday, is now selling for $779.98! I guess now that the Amazon deal is gone the sharks are really going for blood. I guess I don't feel so bad about paying $380.
     
  10. Dec 4, 2015 #50 of 158
    mr.unnatural

    mr.unnatural Well-Known Member

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    Ellicott...
    I ordered three of them last month and they arrived this past Monday. I finally got around to upgrading them today and only one of them had lifetime service. The other two said "Not activated" with a countdown timer for the number of days left of free service. Looks like I'll have to call Amazon and get it sorted out.
     
  11. Dec 4, 2015 #51 of 158
    Photo_guy

    Photo_guy Member

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    Mar 12, 2015
    Yes. Price Rewind is a benefit from Citibank not Amazon so they do not care if you buy it from Amazon directly or through Amazon. You just need to have a receipt for your purchase and documentation of the lower price found. They 'look' for lower prices as well but in many cases they don't find the best ones.
    In this case you already know where to look.
     
  12. Dec 4, 2015 #52 of 158
    jagrim

    jagrim New Member

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    Apr 30, 2007
    Well, I've got 2 of them to be delivered on Sunday. I won't have time to fool with them until Monday night so hopefully Amazon and TiVo have it worked out.


    Sent from my iPad using Tapatalk
     
  13. Dec 4, 2015 #53 of 158
    Photo_guy

    Photo_guy Member

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    Mar 12, 2015
    That is pretty common. Especially for items from 3rd party suppliers. The prices can vary wildly. If you check camelcamelcamel.com you can see a graph of price histories and the OTA with lifetime ranges from $350 to $750.

    If you got it at $380 you did as well as you could given the $300 deal from Amazon is not currently available.
     
  14. Dec 5, 2015 #54 of 158
    morte

    morte New Member

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    Dec 5, 2015
    I did the $299 deal off Amazon. It was on back order. I got it today. The CSR at TIVO was rather rude, basically me my options were to return it to Amazon.com or pay the monthly service and that was the end of our discussion.

    I called Amazon.com. They said it is on TIVO. TIVO was the seller and provider.

    Neither company wants to do anything about it.

    I'm frustrated and disappointed.:thumbsdown:
     
  15. Dec 5, 2015 #55 of 158
    morte

    morte New Member

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    Dec 5, 2015
    --------------------------------------------------------------------

    UPDATE: My TIVO subscription suddenly switched on and went to LIFETIME!!!!!! I DID NOTHING!!!!! HOLY CRAP!! I take back my previous comments. The CSR was still not polite, but it looks like either Amazon or TIVO resolved it!

    THANK YOU WHOEVER IT WAS!!!!!!!!!!!!!!!!!
     
  16. Dec 5, 2015 #56 of 158
    elborak

    elborak Jack of Some Trades

    119
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    Jul 15, 2014
    Western PA...
    Same here. The OTA I called TiVo about a couple of days ago, and that they couldn't activate Lifetime on, suddenly went lifetime after connecting tonight.

    Sounds like Amazon & TiVo got the "glitch" worked out. The only question is whether they've done this for all of the Lifetime OTAs Amazon has sold/is selling, or only those for people who have previously called.

    So don't be impatient and send your unit back yet; wait for the parties to work things out.
     
  17. Dec 5, 2015 #57 of 158
    mr.unnatural

    mr.unnatural Well-Known Member

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    Ellicott...
    I was just about to take two of the three OTAs Amazon sent me to the nearest UPS store to send them back because they didn't have lifetime. I didn't want to call Tivo to see about activating them because I wanted to upgrade them with larger drives and modify them with the cablecard bracket to sell on ebay. Now I'm wondering if I shouldn't reconnect them and see if they update to lifetime.

    Has anyone had theirs upgraded to lifetime without calling Tivo?
     
  18. Dec 5, 2015 #58 of 158
    robnalex

    robnalex Member

    937
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    Sep 7, 2002
    Raleigh, NC
    Would love to hear if others are seeing their boxes switched to lifetime. I already sent mine back yesterday, but today sent an email to Amazon indicating that I may have sent it back prematurely since others are seeing their boxes assigned lifetime service.
     
  19. Dec 5, 2015 #59 of 158
    Photo_guy

    Photo_guy Member

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    Mar 12, 2015
    I sent mine back to Amazon since neither Tivo not Amazon seemed to want to take ownership and fix the issue. If they fixed it that is great news.
    In my case Tivo was lucky - I had planned to give mine to family out of state and set them up with their first Tivo. If I had sent them the box directly that was expected to have lifetime, and did not, they would have had a very bad first experience with the Tivo product. Fortunately, I decided to test the box out first and now I am glad I did. It was frustrating and wasted my time but it is nothing compared to what would have happened if my Mom or sister had to deal with it. Those of us with prior experience(and/or read this forum) with Tivo can work it out but a new user would be in big trouble.

    I hope this all works out well for everyone who ordered these boxes!
     
  20. Dec 5, 2015 #60 of 158
    elkyss

    elkyss unknown host

    15
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    Mar 28, 2002
    Confirmed.

    I went around and around for more than 2 hours with Amazon and TiVo yesterday, even had a 3-way with both on the line and the diagnosis was the Roamio OTA I had been shipped did not have lifetime, and the only way to get service was to buy a $15/month plan. After reading this morning about the sudden lifetime, I plugged in the box, let it do a guided setup and service update, the box now reports lifetime service.
     

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