DC area, Fios Fox (505) has no play buffer, anybody else?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by CrispyCritter, Nov 13, 2016.

  1. Dec 6, 2016 #141 of 303
    UncleLongHair

    UncleLongHair New Member

    8
    0
    Jan 29, 2011
    Do the non-HD channels (i.e. 5 for 505, 6 for 506) work normally? I have not tried. Not as good as HD obviously but better than missing the Redskins game again.
     
  2. Dec 6, 2016 #142 of 303
    Jonathan_S

    Jonathan_S Well-Known Member

    18,560
    1,235
    Oct 23, 2001
    Northern...
    I'm having 505 problems (possibly 506, but I don't watch it and haven't remembered to check) and have no MoCA in use. Also no changes to house wiring or device connections since before these issues started.
     
  3. Dec 6, 2016 #143 of 303
    Eudmin

    Eudmin New Member

    20
    0
    Dec 30, 2007
    Montgomery...
    A week ago I filed a report with Tivo over email and got the canned response and the ticket seemed to be immediately closed with a survey sent to me asking me to rate the customer support I received. It's unfair to rate the tech support person badly when they can't do much about it, so I didn't take the survey. I have the same issues as others on the thread. Roamio, 505,506, no buffer, truncated recordings.

    Thank you for contacting TiVo Email Support. I can definitely assist you with questions on that today. That is something we are investigating currently. We hope to have that resolved soon, but there are no official ETA timelines for the issue at hand yet. Thankfully any update will be sent to your TiVo box automatically as this is resolved. I will note this to your account and definitely let us know if you get any additional questions.
     
  4. Dec 6, 2016 #144 of 303
    fishnose

    fishnose New Member

    9
    0
    Nov 27, 2006
    Vienna, VA
    Same issues persist. My issues also seemed to appear with the notice that WTTG channel 505 was removed from my channel lineup. It came back as something like WTTG-HD with some guide issues and then went back to WTTG again but no recordings have worked well (live viewing is fine if you sit in front of the TV and just watch but for that I don't need a DVR). Basically viewing recordings seems to be of reverse value in that trickplay jumps to commercials and then, if the commercials are played in full, it will play the actual programming for a while and then jump again. Trickplay functions never work to review (go back) on live viewing or recordings.

    506 is certainly worse but there are only rare occasions to watch sports programming there so I don't monitor it as closely (and wouldn't want to).

    TiVo has been previously notified.
     
    Last edited: Dec 6, 2016
  5. Dec 6, 2016 #145 of 303
    socrplyr

    socrplyr Active Member

    1,096
    13
    Jul 19, 2006
    What makes you certain it is directly a TiVo issue? The behavior is ambiguous. The video data might be non-compliant. TiVo can't build something to handle every non-compliant deviation of video data out there. I am not saying that it is or isn't TiVo's fault, just that we are in no position to know the difference. If it is easy for TiVo to fix, I hope they just fix it (even if it is due to non-compliant video data). By the same token, even if it is technically compliant, if it is easy for the station/FiOS to fix, then they should fix it. Every other channel doesn't have a problem, so they are deviating in some fashion from what is typically done. Basically, this is an issue on both sides.
     
  6. Dec 6, 2016 #146 of 303
    pbubel

    pbubel Member

    103
    1
    Jan 30, 2002
    Reston, VA
    I'm having the exact same issue. Messed up recordings/trick play, etc plus the Mini's just spin on Ch. 505. Haven't checked 506. I'll open a ticket with TiVo just so they know.
     
  7. Dec 6, 2016 #147 of 303
    rand99

    rand99 New Member

    2
    3
    Dec 5, 2016
    I lean toward TiVo because I have a Roamio plus and a bolt side by side. The same FIOS signal, but the Roamio has the 505/506 problems and the Bolt works perfectly. Maybe there is some other factor out there that can explain it being a FIOS issue.

    Just my thoughts.
     
    DocNo likes this.
  8. Dec 7, 2016 #148 of 303
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,653
    2
    Feb 28, 2001
    North...
    1. Verizon made changes to the signal on 505 and 506 three to four weeks ago.
    2. The changes affected recording on Verizon DVRs, TiVo Roamios, and possibly TiVo Bolts
    3. Verizon acknowledged the problem and a couple of days later made additional changes so it no longer affected Verizon DVRs (and possibly TiVo Bolts)
    4. The problem remains with TiVo Roamios

    There is no doubt that the problem was initially caused by Verizon - the question is who is responsible for fixing it on Roamios now. That pretty much has to be both of them at this point.
     
    DocNo likes this.
  9. Dec 7, 2016 #149 of 303
    KenVa

    KenVa Member

    69
    1
    Aug 31, 2005
    I gave up and bought a Roamio OTA on sale only $200 including lifetime. I already have an antenna on the roof so now all my DC Fox 5 recordings and probably most other local channels are done via OTA. One more incentive to cut the cord when it comes time to renew Fios contract.
     
  10. Dec 7, 2016 #150 of 303
    pbubel

    pbubel Member

    103
    1
    Jan 30, 2002
    Reston, VA
    Got my ticket opened with Tivo. (06439646)

    Any other avenues we should be using here? Anybody hear from @Tivo_Margret
     
  11. Dec 7, 2016 #151 of 303
    dslunceford

    dslunceford Well-Known Member

    6,460
    292
    Oct 19, 2000
    No. VA/D.C.
    I've had Verizon tell me it's not their problem, flat out. Whether they are right or not is another thing. Given TiVo has relationships with VZ engineering, my hope is the two organizations can work together to attempt to fix. It surely is a mix of hardware issues along with something strange in the signal.

    What's a bit dismaying is that no one from TiVo has popped in here to say, we are working the issue with Verizon. I've had one email that states they are aware, but zero follow-up in the past week. And the email doesn't really share any useful information:

     
  12. Dec 7, 2016 #152 of 303
    thyname

    thyname Well-Known Member

    1,211
    121
    Dec 26, 2010
    N. Virginia
    What did you expect? That's what they always say. Any cable company. It is never their issue. They will bring in their fancy meters and equipment and show that everything is fine in their end. Always. Whether they are right or not.

    Your best bet is push TiVo for a solution. Not only that, but if most of you folks with these issues should report it to TiVo. The more people report it, the higher the possibility of the fix. I can't report it myself, as I have no such issues. I have no idea why. Neither do three of my friends/ family in my area with TiVo and Verizon. Other than people in these forums, I have yet to meet a live person I know with an issue. But then again, not too many people have TiVo with Verizon. We are a rare species.
     
  13. Dec 7, 2016 #153 of 303
    CurtisG

    CurtisG Member

    52
    1
    Sep 21, 2003
    Reston, VA
    This is
    Since neither Verizon or TiVO seem to care about this issue, has anyone reached out to FOX? Perhaps they can apply pressure if they know some folks are unable to watch their channel! It's been over a month since I've been able to watch any channel 505 recordings!
     
  14. Dec 7, 2016 #154 of 303
    deaddeeds

    deaddeeds Go Hokies

    116
    6
    Sep 19, 2008
    Annandale, VA
    I submitted a trouble ticket also. Hopefully strength in numbers will get some traction on this issue.
     
    thyname and CurtisG like this.
  15. Dec 7, 2016 #155 of 303
    socrplyr

    socrplyr Active Member

    1,096
    13
    Jul 19, 2006
    I did (FOX and my are the same group in DC). I sent them an email last week. On Monday I had a few minutes at work and called them. I was told they were aware of it and were looking into it. I left them contact information via phone as well. I don't know how hard they are working on it, but they are at least aware. I didn't talk to anyone technical directly, but the nice woman on the phone put me on hold a bit to go check with others. I didn't have enough time to really push anything. I hope someone figures out a solution soon.
     
    CurtisG likes this.
  16. Dec 8, 2016 #156 of 303
    socrplyr

    socrplyr Active Member

    1,096
    13
    Jul 19, 2006
    I spoke too soon. I mean a fraction of a minute too soon. I received an email from WTTG/WDCA with the same time stamp as my last post. They are clearly actively looking into the issue. Fingers crossed.

    Please keep it up with TiVo, though. This may still be their issue. There is probably a way they can be a little more robust and handle situations like this. Especially, since some of the Verizon equipment is not impacted.
     
  17. Dec 9, 2016 #157 of 303
    J C

    J C New Member

    11
    2
    Nov 27, 2016
    Hey Everyone, sorry for my delayed response and update. I've been away from the forum since my last post. The issue is still happening for me (Roamio Pro, Verizon, FOX (505, 506, etc, truncated recordings). At any rate, I have still been in contact with TiVo and they are in fact still working the issue. They wrote me yesterday and informed me that they have received a few samples directly from Verizon, so they are hoping to figure out what the root cause of the problem is and (hopefully) issue a software update to rectify it.

    I will keep this thread updated as I learn more. It is frustrating that this has been such a slow progress, but it does sound like there's forward movement. I have given up on dealing with Fios directly. Please keep us in the loop about FOX's communication. If TiVo is unable to resolve based on Verizon's sample data, maybe we can point them to someone at FOX?
     
  18. Dec 9, 2016 #158 of 303
    socrplyr

    socrplyr Active Member

    1,096
    13
    Jul 19, 2006
    Already done. I passed the troubleshooting I did with a WTTG/WDCA engineer on to Margret. (I myself hadn't heard directly from TiVo.) She forwarded it on to those working on the problem. Just happened a few hours ago. Fingers still crossed, but getting tired.
     
  19. dslunceford

    dslunceford Well-Known Member

    6,460
    292
    Oct 19, 2000
    No. VA/D.C.
    Agree, the issue is old, as is the fact that TiVo is communicating only with a few about the issue. Why not pop in this thread, and/or send a note out to those who have placed tickets? Hopefully the issue they are looking at also takes into account that the TiVo mini's can't tune to 505/506 in Live TV mode as well
     
  20. Disconnect

    Disconnect NO CARRIER

    30
    0
    Sep 19, 2002
    Bowie, MD
    Looks like another day of terrible screwed up attempts to watch football. I just hit pause/play on my mini (MOCA connected to my roamio as MOCA host) and it went back 20 minutes to the beginning of live watching.

    Changed channels, now I have a blue spinning wheel of death.

    I haven't had this much trouble with Tivo's core functionality since the days of the DirecTivo (SAT-T60.) It is making me seriously consider the FIOS DVR options. If I'm going to pay a monthly fee, at least it would be one bill and it would actually work..
     

Share This Page