DC area, Fios Fox (505) has no play buffer, anybody else?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by CrispyCritter, Nov 13, 2016.

  1. ChiliMojo

    ChiliMojo New Member

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    Nov 25, 2016

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    Just did a chat online at TiVo.com. Looks like TiVo is acknowledging the issue. Here's what the agent said, " am so sorry that is happening to you! This is a known issue with only those two specific Fios channels in our system. We are working to resolve this issue. I did create a case number for you today (XXXXXXXX) and associated this with the ongoing issue in my systems. We will send you email notification as soon as we have this figured out and resolved, as well as put you on priority for any software patch to resolve this issue. I have no time frame unfortunately, as we are still working away at this issue."
     
    CortJstr likes this.
  2. ChiliMojo

    ChiliMojo New Member

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    Nov 25, 2016
    Don't think the tech will help. I just did a live chat with Tivo support. Here's what they said: "
    Gage

    I am so sorry that is happening to you! This is a known issue with only those two specific Fios channels in our system. We are working to resolve this issue. I did create a case number for you today (XXXXXXXX) and associated this with the ongoing issue in my systems. We will send you email notification as soon as we have this figured out and resolved, as well as put you on priority for any software patch to resolve this issue. I have no time frame unfortunately, as we are still working away at this issue."
     
  3. dslunceford

    dslunceford Well-Known Member

    6,621
    333
    Oct 19, 2000
    No. VA/D.C.
    I may be having two separate issues...the 505/506 problem and what appears to be a weak signal for 731 (and maybe others) 731 is registering at 27dB or so, and I think it's supposed to be between 29 and 35 dB

    I submitted a ticket to TiVo yesterday and got an acknowledgement, but they haven't yet addressed, asked for more info or anything as yet
     
  4. thyname

    thyname Well-Known Member

    1,237
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    Dec 26, 2010
    N. Virginia
    Please post an update here once the tech shows up.

    Not that I have this issue (I don't), but I am very curious, as it may happen to me some day
     
  5. socrplyr

    socrplyr Active Member

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    Jul 19, 2006

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    It wasn't anything special. Just went to FOX5.com and clicked on about. I have not had to contact them before, but I have had good luck with contacting other stations this way. I figure it is worth a try as they have a vested interest in having us be able to enjoy their networks.
     
  6. J C

    J C New Member

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    Nov 27, 2016
    All,

    ***This is an update to my earlier post***
    I have been in contact with Tivo again today (initiated by Margret). They seem to be actively working the issue and trying to reach (hopefully they have already) Verizon's engineering department directly.

    They've been very responsive and are aware of this thread re: the issue. I, like many others, also had a support request in with Verzion, but the support has been very disappointing. I've spent hours with them on chat and on the phone. Ultimately, they don't care because the Tivo box is not theirs (and their Verizon set top boxes are not having the same problem).

    After all this time, they told me to call 1-800-Verizon for information abot the network change they may have made o/a 10 November. I hung up on my already hour long call to the support number, called the above line and discovered it was to Verizon Wireless, and they were unable to support me. As I said, very disappointing.

    At this point, I don't see anything an in-person service tech will be able to do. TiVo will really have to come through for us, as Verizon is not interested in getting our tickets, calls, chats, etc to the right level to explore the problem. I've repeatedly told them this is an issue effecting customers in three states, but they don't want to hear that or believe it, so I get stuck at first line support.

    Hopefully others have more luck. I'm still having the issue today, 29 November at 08:00pm EST.
     
  7. dslunceford

    dslunceford Well-Known Member

    6,621
    333
    Oct 19, 2000
    No. VA/D.C.
    Well, I have a VZ tech here between 8-12 tomorrow, so we'll see what they can do. I've saved some borked recordings for them to look at.

    FWIW, @TiVoMargret, TiVo sent me a support # Sunday, acknowledging my online problem submission, but as of 8:30pm Tuesday, I've had zero follow-up to case 06396904
     
  8. J C

    J C New Member

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    Nov 27, 2016
    As for TiVo's response, I believe they've create a "Global" ticket and are attaching each of our individual instances to it (at least that's my guess). The head of their Engineering department is leading the effort to touch base with Verizon.

    Would you mind making note of the following values in your Roamio before the VZ tech's visit (and subsequently afterward if he/she makes a "change")?
    "Settings & Messages" -> "Account & System Info" -> "Tivo box Diagnostics"...for each channel (i.e., 505, 506, 731 and some known "good" channel)...

    Signal Strength
    SNR
    Video PID (e.g., MPEG 2 or 4, not the hex value)
    RS Uncorrected
    RS Corrected

    Thanks!
     
  9. dslunceford

    dslunceford Well-Known Member

    6,621
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    Oct 19, 2000
    No. VA/D.C.
    Well, just missed being able to do that. They are here and are swapping out my ONT to fix the blocking issue. When shown the issue with trick play and partial recordings on 505, "that's not us" is the answer, so we are at the mercy of TiVo to help us work with VZ to fix, I'm afraid.

    Given TiVo hasn't responded other then an auto gen ticket, I guess I will have to call them
     
  10. Bojangling

    Bojangling Member

    148
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    Nov 28, 2003
    No. VA
    Filed a case with Tivo 16 November and yesterday I got an email saying "Thank you for contacting TiVo’s Channel Lineup Department. We are pleased to report that your channel lineup issue recorded as Case Number 06366935 has been resolved." Sure enough my issue buffering, recording and trickplay issues with channel 505 are resolved.

    My original case did not include an issue with channel 506 (didn't realize I had an issue with that channel at the time) and I still get no buffer with that channel.

    Update: I may have spoken too soon. Looks like I am still having issues with 505 as well.
     
    Last edited: Nov 30, 2016
  11. dslunceford

    dslunceford Well-Known Member

    6,621
    333
    Oct 19, 2000
    No. VA/D.C.
    505 seems to be working for me now, though for trick play, though it seemed independent of the ONT (wasn't working when they left this morning). 506 still seems borked.

    But, they've borked nearly two dozen other channels that are now reporting back SNR signals of 23dB/eg. no signal....this was not the case when they left, but somehow degraded since I checked this morning!
     
  12. J C

    J C New Member

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    Nov 27, 2016
    Well, I think this is almost certainly an issue with the Roamio. Other Bolt users are not having the issue. And I just now transferred a borked recording fro the Tivo to my phone using the Tivo app and it plays just fine on the Tivo app on my phone (even with dragging the time bar or using 30 seconds skip). I'm emailing TiVo again. I may try another transfer to my computer and test there as well.
     
  13. Dec 2, 2016 #113 of 303
    dslunceford

    dslunceford Well-Known Member

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    Oct 19, 2000
    No. VA/D.C.
    Update. Second truck roll because everything channel 600 and over was coming in at an SNR of 23-24 dB, where the 500's were in the 35dB range. that meant tons of blocking and/or just zero signal.

    Yet another ONT swap (this one for a new, upgraded ONT that also allows me to get 100/100 for internet if I choose), but end of day, nothing worked except adding a powered booster.

    In October, I did have to add three splitters, one at each TV drop when I moved from NIM100s to Actiontec MI424WRs as MOCA bridges to feed the Roamio, minis and various other devices to ethernet. It had been working fine for a month, but seems that may have been enough to bring down signal strength overall. So....looks like my blocking/other issues are solved.

    505 also seems fixed, but still seeing no trick play on 506. Additionally, tuning to 506 from a mini kicks up an ongoing blue spinning circle that takes many minutes to resolve. Anyone else seeing that issue?
     
  14. Dec 2, 2016 #114 of 303
    socrplyr

    socrplyr Active Member

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    505 has been working sometimes and not working others for me. I think it might depend on the show. 506 does the exact same thing for me on the Mini.
    It is really annoying. No word back from the stations. I was going to call, but I have been too busy at work. Maybe next week.
     
  15. Dec 2, 2016 #115 of 303
    thyname

    thyname Well-Known Member

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    N. Virginia
    Great you got it working!

    Just out of curiosity:

    You no longer have issues with channel 505? So this is not a TiVo problem but a Verizon problem?

    What fixed it for you, a power booster (amplifier?) or removing the splitters?
     
  16. Dec 2, 2016 #116 of 303
    dslunceford

    dslunceford Well-Known Member

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    Oct 19, 2000
    No. VA/D.C.
    I thought I had no problems with buffer/trickplay on 505, but as I type this, I just tried to tune to 505 from a mini, and I had spinning circle for 3-4 minutes. Buffer/trick play seems to work, however, and we're working before the amp was added.

    No buffer on 506, still, and channel changes from a mini time out well pst 10 minutes
     
  17. Dec 3, 2016 #117 of 303
    fishnose

    fishnose New Member

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    Nov 27, 2006
    Vienna, VA
    I just found this forum after noting the issues on a lack of buffer and trickplay on my Roamio boxes with Verizon FiOS here in Northern Virginia. That caused me to explore even more and I've found macroblocking issues now too.

    I had significant macroblocking some months ago and they eventually replaced my ONT telling me that they had to work hard to find a last generation ONT because they "had not upgraded my area for the new ONT but will be in touch when they have" because they will want to give that upgrade to the new ONT (there has been no contact yet to offer the new ONT).

    Some history: this earlier replacement of the ONT was only after a second truck roll by a different Tech after that first Tech on the first truck roll, and then his supervisor afterwards, claimed that the macroblocking issue was caused by a bad head end BUT then I received a change in their tone after over a week of me following up repeatedly to seek info on when the headend would be fixed and, OF COURSE, they told me that the issue was TiVo/me/perhaps splitting/perhaps cable card issues with TiVo, but OF COURSE absolutely not Verizon.

    After sharing that was totally unacceptable given the amount that I spend with Verizon and they could come take FiOS out with this level of customer service and support, they came to decide to send a second truck roll and when that Tech arrived, he immediately replaced the ONT (with the last generation ONT) and all of the macroblocking disappeared immediately with the swap.

    Now some channels in the channel range of 600 and over are macroblocking again and I have the channel 505 and 506 issues of a lack of buffer and trickplay.

    The issues of macroblocking are on a few channels (and not all of them 600 and over, e.g., 680 SyFy, 685 Bravo, and 691FXX are macroblocking, but 665 HGTV, 681 A&E, 684 GSN, 689 BBCAmerica are not macroblocking). ALL channels have a SNR over 30dB (although those over 600 are all down near 30dB) and the others in HD are all in the range from 35 to 39dB. To be clear, of those channels 600 and over, all hover around 30dB but this only causes macroblocking issues in certain channels: 680 SyFy and 685 Bravo are watchable and 691 FXX is not. Everything looks absolutely fine on 665 HGTV, 681 A&E, 684 GSN, 689 BBCAmerica.

    I don't know who is to "blame" but this issue of trickplay and buffer failure on two channels growing into issues of macroblocking makes me believe that this is not only signal strength and ONTs.

    Anyone else seeing that issue? I am presently not sure about starting a nightmare of customer "service" calls and truck rolls with Verizon, especially if I have to get back into extremely disgruntled customer mode.

    Kevin
     
    Last edited: Dec 3, 2016
  18. Dec 3, 2016 #118 of 303
    thyname

    thyname Well-Known Member

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    Dec 26, 2010
    N. Virginia
    I am very close to where you live (Oakton), and don't have any of the issues you describe. I have a GPON installed last May. I just checked all channels you mentioned right now. No issues. Did not have any of the issues with 505 either. Maybe I am just lucky? (Knock on wood)
     
  19. Dec 3, 2016 #119 of 303
    GTBill

    GTBill HD XL, Roamio Pro

    28
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    Nov 23, 2008
    Southern...
    No 506 recording and many problems with 505. Tivo Roamio Pro, FiOS So Md area. Would like to watch the Redskins tomorrow but it is such a pain.
     
  20. Dec 3, 2016 #120 of 303
    fishnose

    fishnose New Member

    9
    0
    Nov 27, 2006
    Vienna, VA
    Channel 504 WRC (NBC affiliate)
    (no issues AM or PM)
    Signal Strength 100%
    SNR 40dB
    Video PID MPEG2
    RS Uncorrected 0
    RS Corrected 0

    Channel 573 ESPNU
    (no issues AM or PM)
    Signal Strength 100%
    SNR 40dB
    Video PID MPEG2
    RS Uncorrected 0
    RS Corrected 0

    Channel 665 HGTV
    (no issues AM or PM)
    Signal Strength 97%
    SNR 38dB
    Video PID MPEG2
    RS Uncorrected 3
    RS Corrected 536

    Channel 680 Bravo
    (macroblocking AM, signal fine PM)
    Signal Strength 87%
    SNR 34dB
    Video PID MPEG2
    RS Uncorrected 0
    RS Corrected 94945

    Channel 691 FXX
    (unwatchable macroblocking AM, signal fine PM)
    Signal Strength 89%
    SNR 36dB
    Video PID MPEG2
    RS Uncorrected 44594459
    RS Corrected 565894521

    Channel 505 Fox5 DC WTTG (Fox affiliate)
    (buffer exists but jumps on FF or RW & no trickplay (BUT not macroblocking)
    AM and PM)
    Signal Strength 100%
    SNR 40dB
    Video PID MPEG2
    RS Uncorrected 0
    RS Corrected 0

    Channel 506 WDCA (My Network TV affiliate)
    (no buffer & no trickplay (BUT not macroblocking) AM and PM)
    Signal Strength 100%
    SNR 40dB
    Video PID MPEG2
    RS Uncorrected 0
    RS Corrected 0
     
    Last edited: Dec 3, 2016

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