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Discussion in 'TiVo Coffee House - TiVo Discussion' started by CrispyCritter, Nov 13, 2016.
Thanks Chazas! keep us posted.
I just got an update from Tivo. They've successfully received sample streams from Verizon and have identified differences in the data from that of the typical feeds. They believe that Verizon is going through infrastructure upgrades that are leading to these differences, so this may only be an early display of things to come. I don't know more than that at the moment, other than the fact that they are actively trying to identify a solution.
I'll keep you all posted as I hear more.
Yes, we are actively working with Verizon to figure this out.
I was sick yesterday so I never even turned the PC on to check this thread. But I setup around twenty hours of recordings from 505 on my Roamio Pro between Monday night and this morning. But with all these recordings things were very inconsistent. Some recordings were perfectly fine. Others were very weird. Everything looked normal and I could play it back, but it would skip between commercials if you tried to FF/Rew. it would only let you do it during the commercials and if you tried it during the show it would skip to the commercial.
And then I also had several of the shows end the recording early. But it was all over the place. There was no way to predict what recording would do what. I guess with all the recordings I had previously checked, I got lucky with them being fine. But with me recording so many hours of 505 in a short period of time, the issues definitely cropped up on some of the recordings.
Thank you for posting. I was going to start pestering Tivo as to why I hadn't received anything other than an autoreply to my support ticket - but if you're working on it, I'll leave it alone for now.
If it would be helpful to TiVo for me to pass along my ticket number with Verizon referenced above, please let me know.
Welp, I thought it was fixed but it's back
I'll open tickets with both Verizon and Tivo and post them back here and thanks to @compuguy @jayw @CoolMum50 and a few others who posted ticket numbers for Verizon/Tivo - referencing each others tickets helps to ensure that the same issue get's linked in their ticketing systems.
I recorded the Skins game on channel 5 (not 505) this past Sunday and it worked fine. Not HD which is kind of lame but better than missing the game.
Random update to my TiVo ticket today by email:
That is letter for letter the response I got on Wednesday. At least they are sending something out to people. It seems a little slow to come out. I wonder if they are really that far behind on tickets.
I got the same update. Seems like a form letter but at least they're acknowledging it.
As I mentioned above, channel 5 seems to work correctly, it isn't HD but at least it works and I can watch the Redskins games. That is my workaround for now.
The Redskins game is on Monday Night this week. So it's broadcast on ESPN on cable and on WJLA locally. 507 on FiOS.
Update to my situation:
No improvement. If I pause, it freezes where it is and when I resume, it jumps to live. Can't rewind, fast forward, skip back or jump forward. It is shocking to me that this issue is still not resolved.
Something I found very interesting over at Verizon DSL Reports forums:
Re: [TiVO] Anyone in the Washington DC area having issues with 505 and 506?
said by SixOfNine:
I'm not sure if this is related, but I get local channels only from Verizon (no STBs). I plug the coax directly into a TV with built-in tuner, and the channels show up "antenna style," e.g., WTTG is 5-1.
The weird thing related to WTTG is that when I use the TV's channel display to see what's on, it always says "no information" for 5-1.
New development: Channel 5-1 has completely disappeared; it doesn't show up on the TV's list of available channels, and entering 5-1 from the remote doesn't work. It's not that big an issue because I have Playstation Vue and can get WTTG that way, but it sure is weird.
P.S. Nothing to do with TiVo, but I posting it anyway, to show that something is wrong with Verizon and Fox in DC area.
I submitted my trouble ticket on 7 Dec. I finally got a response today. Seriously 13 days to respond. Sad seeing the slow death of TiVo.
Thank you for contacting TiVo Email Support. I can definitely assist you with questions on that today.
This is an issue we are currently experiencing and are working towards a resolution. Unfortunately, at this time, there is no ETA but we are working on a fix.
The Case Number for this inquiry is 06442843. Please refer to this number if you choose to contact us again regarding this request. In order to reply to this email, please log into My Support at www.tivo.com/mysupport. Replies directly to this email will not be received.
TiVo Chat Support
I'm having the issue at my partner's house in Arlington, VA with his Roamio and Mini (v1). The Roamio displays the channel just fine live, but is wonky when playing back recordings (any skipping causes it to miss lots of program content). The mini is completely unable to watch 505 and 506 live and locks up.
At my house in Alexandria, VA my Bolt and Minis (v2) work just fine. Both my house and his house are FIOS.
Tivo tech support confirmed the issue on those two channels last night. Whatever the issue, it's not affecting the Bolts, just the Roamios.
By the way, I can also confirm this is independent of the version of the FIOS ONT that you have installed. We were having issues with bad signal on particular channels in Arlington (e.g. 665) and had to have the ONT replaced. We went from the original style (large white utility-style breakout box) to the newest ONT style (small black router-sized box) and the problem with 505 and 506 was present before and after the upgrade.
Yes, my ONT was changed and the issue persisted on both.
Saw blocking issues tonight on Fox 5 during 6pm news from a mini. Tried to skip back to see it again and live buffer skipped back to beginning of programming. Still all borked.
Anyone get any movement on their trouble tickets on this issue? Still broken for me.
Nothing since @TiVoMargret mentioned a week and a half ago that they were working on it, getting streams from VZ. It must be something a bit tricky. With the holidays, I'm not holding hope out that there's a fix until next year.
I hasn't worked in over two months. I've just stopped watching FOX as this issue makes it impossible. The most aggravating part in my opinion is that it took TiVO so damn long to acknowledge the issue (like 6 weeks) before they started looking into this!!
I've been a TiVO customer since the 90's, have owned a couple dozen of their boxes, and have always stuck with them through the ups and downs. But this is the first time I'm seriously considering dropping them..