Daily Guide Updates

Discussion in 'TiVo Coffee House - TiVo Discussion' started by PSU_Sudzi, Jan 27, 2017.

  1. Feb 6, 2021 #3401 of 3426
    NorthAlabama

    NorthAlabama tabasco rules

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    yes, there's a chance that "title not available" may eventually correct, but there's no telling how close to the air dates it will happen, and occasionally it never self-corrects.

    i generally wait until it's within a week to submit a ticket, and it's corrected in roughly 24 hours as they'll trigger a full guide download (i have way too much experience with this).
     
  2. Feb 6, 2021 #3402 of 3426
    morac

    morac Cat God TCF Club

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    Last time I fixed something similar by repeating guided setup which I guess does the same thing, but it “wastes” an hour of time where the box is unusable. Also last time, guide data stopped updating for all previously downloaded days. I’m not sure if that’s happening now or not.

    Because repeating guided setup is somewhat of a pain to do, I was hoping to avoid doing that. I’ve never tried submitting a ticket to fix that.

    Is that just the report a lineup issue form?


    On a side note, my guide broke the day I got an email response to a an earlier lineup issue form report. I’d like to think that was a coincidence, but...
     
  3. Feb 6, 2021 #3403 of 3426
    NorthAlabama

    NorthAlabama tabasco rules

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    yeah, the ReportLineup (tivo.com) form, and i agree, it beats repeating guided setup, even though you have to wait a day or so.
     
  4. Feb 8, 2021 #3404 of 3426
    morac

    morac Cat God TCF Club

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    I tried using this form to create a ticket about the “to be announced” in the guide from 2/16 to 2/18 and the response I got was that there is guide data for those days and that they created a case number for me and I need to call in to support.

    Based on that it sounds like they won’t or can’t push the guide data down. How did you get them to do so?
     
  5. Feb 8, 2021 #3405 of 3426
    NorthAlabama

    NorthAlabama tabasco rules

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    it's all in how you fill the form, i've gotten the bogus response twice, but was able to re-submit again immediately and it returned the expected results (it also may have to do with who processed the form?).

    i pick three of the affected channels and use these programs for the first three field groups in the guide data report. then, in the comments, i write a short note saying that "19 channels above and below are showing 'to be announced' in the guide on [date(s)]:" next, i list the other 16 (the number used in this example) below my short note in the comments. if i don't know the missing programs, i look them up through the xfinity online guide (gracenote), and list them as the "source."

    it (usually) works like a charm, hope this helps.l
     
  6. Feb 8, 2021 #3406 of 3426
    morac

    morac Cat God TCF Club

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    I noticed that I have a bunch of TBA's for tomorrow as well, so I'm just going to repeat guided setup. Hopefully it fixes it.

    Edit:

    It took 15 minutes for the first part to complete, where I regain access to the box. Tomorrow's guide looks good, so I'm assuming once the box makes it's next connection it will grab the remaining missing data.

    On a side note, I now have the impeachment trial in my guide.
     
    Last edited: Feb 8, 2021
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  7. Feb 8, 2021 #3407 of 3426
    NorthAlabama

    NorthAlabama tabasco rules

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    yes, if it's within a couple of days, repeating guided setup is the best workaround, glad you've got your guide back (i grabbed impeachment over the weekend).
     
  8. Feb 8, 2021 #3408 of 3426
    morac

    morac Cat God TCF Club

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    Everything is all good now.

    I think it took less time to repeat guided setup, then it took to fill out the report a lineup form, so I’ll just go that route in the future.
     
  9. Feb 8, 2021 #3409 of 3426
    NorthAlabama

    NorthAlabama tabasco rules

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    ...until it fails to load the guide, throwing a tivo connection error... :)
     
  10. Feb 8, 2021 #3410 of 3426
    morac

    morac Cat God TCF Club

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    Well if that happens, I don't think either recovery mechanism will work as the box will inevitable run out of guide data.
     
  11. Feb 8, 2021 #3411 of 3426
    Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    One time when I tried the repeat guided setup, it wiped out everything on my box...One-Pass list, recordings, everything.

    Never again...
     
  12. Feb 8, 2021 #3412 of 3426
    morac

    morac Cat God TCF Club

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    That's weird since RGS doesn't even reboot the box. I tried it because it's "safer" than doing a CPG&TDL, which has been known to brick boxes (though that's reportedly been fixed).
     
  13. Feb 8, 2021 #3413 of 3426
    NorthAlabama

    NorthAlabama tabasco rules

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    sweet home, al
    actually, no - this is a guided setup only issue, not a connection issue (different server?), that happens from time to time, and it's no fun when it appears...
     
  14. Feb 8, 2021 #3414 of 3426
    morac

    morac Cat God TCF Club

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    So, out of curiosity, how do you resolve it?
     
  15. Feb 8, 2021 #3415 of 3426
    NorthAlabama

    NorthAlabama tabasco rules

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    before rovi? dm margret or ted. now? open tickets daily and wait, while you schedule manual recordings until they get around to figuring out how to resolve it...

    eta: oops! even worse - no manual recordings, so you go into the signal strength meter and watch live tv only, with the test banner across the bottom covering a third of the screen...
     
  16. PSU_Sudzi

    PSU_Sudzi Well-Known Member

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    Guide updates been a little jacked up past couple days even though they have sent something through during the connection. They didn’t fix the Flyers Tahoe game for today among missing info on the backend of the guide.
     
  17. NorthAlabama

    NorthAlabama tabasco rules

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    the next day following my last lineup form, i had another day of mixed tba and tna, the a few days later a second day, but they corrected with a full download before they were close enough to submit another form - progress!
     
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  18. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    If your data ends at 7pm and it's TBA after that you have what I call a TE4 guide. Both of my TE3 Roamio boxes received that yesterday. It should correct today.
     
  19. PSU_Sudzi

    PSU_Sudzi Well-Known Member

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    That’s exactly what it is but I’m not sure what it means?
     
  20. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Still bad. It means TiVo has idiots working for them.
     
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