Daily Guide Updates

Discussion in 'TiVo Coffee House - TiVo Discussion' started by PSU_Sudzi, Jan 27, 2017.

  1. TivoJD

    TivoJD Active Member

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    4 or 5 times since the CPI&TDL started locking up boxes.
     
  2. morac

    morac Cat God TCF Club

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    So for “fun” I restarted my Roamio Pro. The only thing I noticed is that it triggered “Indexing” about 10 minutes afterwards (that or it finished 10 minutes afterwards). Five minutes later the box garbage collected. Shortly after the indexing and garbage collection, the box does a connection.

    Maybe its the indexing and garbage collection that cleans up the data or maybe it’s that you forced a connection while indexing and garbage collection was occurring. Either way it probably doesn’t need to be done 3 times, but whatever works.

    The guide data for what I record is good till May 24, what with many season finales occurring this past week. I’ll just have to cancel scheduled generic shows that I know are repeats. If my box hasn’t updated by then I’ll try this as everything past then is garbage data anyway.

    Did you ever try just repeating guided setup for the same zip code and doing the pull plug after the initial download, before the second connection to grab the remaining data? I’m guessing that won’t work as I think the box is “smart” enough to know you picked the same zip code, but who knows.
     
    Last edited: May 16, 2020
  3. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    After a restart, every TiVo makes a service connection within thirty minutes.

    TE3 is still stuck on 5/27. TE4 has moved on to 5/30. Since it's early, the TE3 boxes are scheduled for later today.
     
  4. TivoJD

    TivoJD Active Member

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    I have not.
     
  5. morac

    morac Cat God TCF Club

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    My TE3 Roamio Pro made a connection about 45 minutes app and had guide data up to 7 pm Sat 5/30 and it’s no longer showing “to be announced” but the data is still screwed up.

    1. From Tuesday 7 pm to Thursday 7 pm, most of my channels have “Upcoming: <Program Name>” with no program description. This is the time frame where nearly all my channels were “to be announced”. Now some more channels have data, but most have this “upcoming” data. Some of the “upcoming” data is really screwed up, for example there’s a “Upcoming: Who Wants To Be A Millionaire” from 8 pm Wed 5/27 to 9 pm 5/28. 10 pm 5/27 is when the new season of Agents of Shield starts.

    2. The daily show is still wrong for this upcoming week. It’s still showing as 30 minutes long followed by “Comedy Central Programming”. I’m pretty sure that was already fixed online.
     
    Last edited: May 17, 2020
  6. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    On 8pm 5/27 I show the movie "Thor:..." same as Gracenote. All my Daily shows for Mon to Thu are 45 minutes. My connections were about 4pm today. All good on TE3 and TE4. There are a few TBA but no Upcoming.
     
  7. morac

    morac Cat God TCF Club

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    TLDR: Repeating guided setup with same zip code, restarting afterwards and then forcing a connection fixed my guide. Reordering my OnePass fixed the Todo list. Took about an hour total.

    Details:

    I decided to repeat guided setup to see if I could fix my data. I just used my current zip code and just pressed select to go through all the steps. When I got back to the main screen I noticed that the guide was now correct for The Daily Show for Monday 5/18. It was still wrong from 5/19 onward and all the data on May 27 and 28 was still wrong. The To Do list was still wrong, but that doesn’t update right away.

    So simply repeating guided update does appear to force updating and indexing the next day or two’s worth of data on the box. That can be used in a pinch to fix today’s and tomorrow’s data.

    The box just indexed as part of the “Organizing” phase of guided set up, had garbage collected a few hours ago and was scheduled to make a connection in a few minutes. Rather than wait for the box to make another connection, I restarted it to see if I could force a garbage collection. I waited 20 minutes for the box to index or garbage collect, but it didn’t do so like last time.

    After about 20 minutes, I forced a connection (about 8 minutes before it was scheduled to do so) which downloaded about 10 seconds worth of data. The loading step took a very long time (around 30 minutes) to complete, so it did appear to load all the downloaded data rather than just skip over it like it would if there was no new data.

    After all that, my guide data was good. No more “Upcoming” or wrong data. I don’t know if the restart was required or not, but it worked. My To do list was still wrong, but corrected itself when I reordered my OnePasses.
     
    JandS, tim1724, suomynona and 3 others like this.
  8. davidscarter

    davidscarter Active Member

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    Report over in another thread that morac's solution worked for them!: #6
     
  9. mlsnyc

    mlsnyc Well-Known Member TCF Club

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    Thanks for sharing this. It sounds like a good idea and worth trying. Unfortunately when I went through it last night, it didn't work for me.

    My guide had been slowly improving over the weekend but suddenly yesterday it was riddled with gaps again. I'll see if running guided setup for some random other provider in my zip code, letting the data load, then running guided setup again for my actual provider will be a useful variation.
     
  10. mlsnyc

    mlsnyc Well-Known Member TCF Club

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    So far this looks to have fixed my problem, for now. Before I started, more than half my guide entries were blank or To Be Announced. I started guided setup and picked a different provider in my area, randomly picking Spectrum. That took a little over 45 minutes between the initial load and the full load of 2 weeks' data. After that was done, I restarted the box. Then I did guided setup again and went back to Verizon FiOS. The guide data now looks fully filled. There did appear to be a glitch after the initial load for FiOS where I had full data for today and tomorrow, didn't have anything for 5/21, then had everything after that. But after the full data download was finished, 5/21 looked fine.

    I had to take care of other things so I wasn't able to thoroughly check if all the guide data I'm supposed to have is there. But so far so good. However, I'm worried that my guide is fixed for now, but then it'll get borked by the next scheduled connection. This whole thing is getting tiresome.
     
    tim1724 likes this.
  11. davidscarter

    davidscarter Active Member

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    So, I'm starting to develop a working theory on why these corrupted guide data instances are happening. It goes something like this:

    As TiVo units age, the hard drives occasionally develop bad sectors. Every so often the guide data gets written to one of these bad sectors, which leads to the guide data corruption and guide holes and TBAs and the like. In order for the TiVo to be convinced that it has to get entirely new set of guide data, it has to recognize that there is a sector containing the guide data that is corrupted. I think that fsck runs maybe once a week on these older TiVos, and also it will run fsck on start-up. Combining that with a running of guided set-up completes the process (or with the weekly fsck it also then realizes that it has blocked out a sector in the guide data and downloads a complete new set?), with the bad sector blocked out by fsck and a new set of guide data, all is well (unit the next time...)

    Anyway, it's a theory. Will need more data points to confirm...
     
  12. morac

    morac Cat God TCF Club

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    In my case I’m almost 100% certain it had to do with the time of the connection and the state of the data at the time.

    When I connected I got data up until Thursday that was just empty except for a handful of channels. Someone else connected a few hours after me and got data till Wednesday. The next day his data updated to Thursday, but since I already “had” Thursday’s data, mine didn’t update. The following day both of us got Friday’s data, but my Thursday data was still missing since I “already received” it and there was no new updates to it.

    That tells me that the box will only update data if it gets “newer” data. My box never did, but thought it did. When I repeated guided setup, it forced the box to redownload all the data over again which replaced my garbage data with good data.

    That would only work though if the downloaded data was good. The easiest way to check that is to go to online.tivo.com, but don’t log in (logging in uses your box’s data) and select your lineup. If it’s correct, then the data on the box is wrong. Usually online updates a day before the box does, but if it’s been a few days the box data is just bad.

    If the box data is completely hosed to the point where it can’t even do indexing then I think the only option would be to clear the program data and to do list, but the guide data should be fixable by repeating guided setup.
     
  13. TivoJD

    TivoJD Active Member

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    That doesn't hold for me. I have a Roamio Pro that was never used until a few months ago (when the CPI&TDL hosed my Bolt), a Roamio Basic that had a brand new 1TB drive put into it in March and a Roamio Plus that has been in service since 2015. It happened to them all.
     
    Last edited: May 21, 2020
  14. davidscarter

    davidscarter Active Member

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    Yeah. The issue is that the daily 'incremental' updates add new data, but don't fix the corrupted data. Somehow the TiVo needs to recognize that the guide data is corrupted and download a whole new set (which for some reason it doesn't always check—TE3 inherits a lot of the protocols from way back when most people were using dial-in...) Repeating Guided Set-up appears to be one way to get a whole new batch of data (though it appears based on your experiences that additional steps need to be taken, like restarting the box). But in my experience the bad guide data has always fixed itself after a few days (never more than a week).

    It's also entirely possible that we are seeing multiple different problems that are exhibiting in similar ways (the bane of tech support everywhere...)
     
  15. morac

    morac Cat God TCF Club

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    I really don’t know if restarting the box was necessary. I have a strong feeling it wasn’t because after the guided setup, the first 2 days of my guide data were correct, whereas previously they were wrong. So that connection worked.

    The only reason I restarted before the next connection is someone said repeating guided setup didn’t fix the problem without going through a whole ordeal of multiple restarts. I didn’t feel like sitting through all that so I just did one restart.
     
  16. slowbiscuit

    slowbiscuit FUBAR

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    My TE3 Roamio guide has a lot of trashed data esp. for next Monday/Tuesday (6/1-6/2). I haven't done anything with guided setup since almost alll of the 1Ps that I care about are on hiatus and there's no sports to speak of. What I do have scheduled is ok.

    Really sad that this keeps happening and it could be a sign that they don't care much about TE3 issues now.
     
  17. slowbiscuit

    slowbiscuit FUBAR

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    Couple of days ago the lineup was fixed, no trashed data now.
     
  18. dishrich

    dishrich Active Member

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    Tonight's Diane Sawyer special on ABC "Our New Reality" - that's been advertised for over a week now - is of course wrong from Rovi on Tivo (& DISH) Instead they list 2 Modern Family reruns. :rolleyes:
    Of course Gracenote IS correct...
     
  19. PSU_Sudzi

    PSU_Sudzi Well-Known Member

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    It’s marked correctly in the guide I guess you didn’t get yesterday’s guide update.
     
  20. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I checked yesterday's guide and it was fixed sometime after 10pm. Also:
    Our New Reality: A Diane Sawyer Special

    All three of my TiVo's didn't have the change last night. Also, tvguide.com and tv.com have gone back to TiVo's guide. Gracenote on zap2it.com and titantv.com are still good.
     

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