Daily Guide Updates

Discussion in 'TiVo Coffee House - TiVo Discussion' started by PSU_Sudzi, Jan 27, 2017.

  1. tommage1

    tommage1 Well-Known Member

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    You probably did, this thread so long though no way I could go through everything to see if a similar post. This one might have been worth a new thread (maybe you did, I only came to this thread). Basically for me it is a full one day less, 24 hours even. Data always ends at 6PM Central for me, just one day less now. All the time. Used to be occasionally they would get a day or two behind but this is different. And your time frame seems about the same as me, week or two. Roamios and Premiere on TE3. OTA and cable. And an OTA Bolt on TE4.

    As I mentioned I usually force a connection when the new daily data is normally available, around 11AM to noon. I guess you just wait for when the Tivo would normally do connections, in the wee hours. So you will get your daily updates around 16-18 hours later than me. I just did the Bolt, it is 2-3 hours before the new data should be available. And it is still 24 hours behind what it would normally be. Strange, this has to be on purpose. The reason I force connections as soon as new data should be available is I record a LOT of old classic shows. Many times the detailed data (actual episode numbers/info, not generic) may not show up until the actual day the recording is scheduled. I like to have the detailed info as there are many old shows I record the entire series (can take years for some shows), I like to have the detailed info for every episode for my archives. One show similar to that now is Lost Honeymooners, they are usually a week behind on DETAILED info, current week detailed, next week usually generic until a week before before the second week arrives. That one usually catches up before the actual recording are made, some series may not fully update until the day of the recording, some never make it, might get a few days of generic info only.
     
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Looking at my calendars I see the 5-2-0 pattern still holds, but the Saturday update of guide advancing 2 days is still valid, but the data is only one day. Your 6pm is my 7pm, so that tracks.

    I am going to have an interruption this weekend since I always reboot everything on the last day of the month. Friday is the 31st. I try to perform the "cleaning" around noon, which is close to the normal scheduled update. Perhaps it will not affect anything. But your original statement: "we have lost a day's worth of data" seems valid and may now be the new normal. I'm fine with a daily update. I don't see, or expect, any changes in the data in accuracy or quantity.

    BTW, if you have TE4, notice that the guide extends to 2/13. Data until 7pm 2/10, then TBA until 7pm on 2/11, then Title not available until 10am on 2/13. See, TE4 gives you more (of nothing:)).
     
  3. Feb 3, 2020 #2483 of 3364
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Just received my daily fix. Looks like the hamsters were out late drinking. SI says 2/15 but they are mostly "Upcoming:" and "TBA". One funny block (which was ok earlier) is tonight's The Late Show. It's a one hour block that contains only a "new" icon and nothing else. LOL
     
  4. Feb 8, 2020 #2484 of 3364
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    From TiVo: We are currently experiencing issues with some channels having missing Program Guide Data or showing up as ("To be Announced") on the TiVo Guide. We apologize for the inconvenience and thank you for choosing TiVo!

    Tivo Customer Support Community I guess they just noticed.
     
  5. Feb 8, 2020 #2485 of 3364
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    TE3 and TE4 service connections both end at 7pm on 2/20. I've lost 18 hours again. But as shown above, they have filled in with TBA.
     
  6. Feb 8, 2020 #2486 of 3364
    ManeJon

    ManeJon Active Member

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    Better than being a Spectrum customer in the North East - no TV for 8+ hours yesterday and again starting about 1 hour ago. Yesterday also included no Internet either. Rather have service than a guide
     
  7. Feb 8, 2020 #2487 of 3364
    morac

    morac Cat God TCF Club

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    They don’t even state they are working on fixing it. They just apologize that the data is screwed up.

    Since this has been happening for at least a few months, I wonder if they just plan to leave that message up forever and call it a day.

    Edit:

    I see, I guess they are referring to that all data from 2/20 7 pm onward shows as “To Be Announced”. Though on my TE3 box, that’s one days worth.
     
  8. Feb 9, 2020 #2488 of 3364
    Sparky1234

    Sparky1234 Well-Known Member

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    No TV Guide at TiVo online for any of my TiVo's. Been like this for weeks.
     
  9. Feb 9, 2020 #2489 of 3364
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    It's normal for the data in the guide to end at 7pm on my TE4 Roamio, with TBA to run until midnight on the following day. But my TE3 Roamio the normal guide cutoff is 1pm and that's as far as the guide will go (no TBA). When things get bad, the TE3 looks like the TE4. One of my TE3 Roamio units just had its daily service connection. No data.

    If TiVo follows their normal pattern, the problem will be corrected late tomorrow morning.
     
  10. Feb 9, 2020 #2490 of 3364
    morac

    morac Cat God TCF Club

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    TE3 normally won’t show anything after the end of the guide data, but the TBA appears to be in the guide data. The system info claims that it has guide data till Feb 20, which would normally mean there is guide data till 1 PM Feb 21. In this case though all the data after 7 PM Feb 20 is TBA, so there is something wrong. I’m assuming that’s what TiVo’s message is about.
     
  11. Feb 9, 2020 #2491 of 3364
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I agree. I have four Roamio boxes with 2/20 in SI.
     
  12. Feb 9, 2020 #2492 of 3364
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Normal update on one Roamio. Date is correct and no guide data problems I can see.

    edit: second good update.

    edit: last guide update (TE4) good.
     
    Last edited: Feb 9, 2020
  13. Feb 9, 2020 #2493 of 3364
    bsbd

    bsbd New Member

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    My Roamio Pro system info screen says guide data through 2/21 and the guide actually appears to have info through 6:30pm EST on 2/22. But I'm in what appears to be a 20-24 hour window starting around 7pm last night with lots of TBA and missing data. There appears to be guide data starting tonight around 8pm, so I'll be checking back after that to make sure it hasn't disappeared. I see there are still some smaller gaps in the data going forward after tonight.

    I did an online chat with TiVo a little while ago and got the basic "sorry for the inconvenience" reply and saying "engineers haven't announced a time" for a fix. Arrggghhh!!!
     
  14. Feb 9, 2020 #2494 of 3364
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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  15. Feb 9, 2020 #2495 of 3364
    morac

    morac Cat God TCF Club

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    Guide looks good after today’s update. Not seeing any TBA.
     
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  16. NorthAlabama

    NorthAlabama tabasco rules

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    :) i was about to comment - "few months???"
    margret was working on this issue more than a few times. ;)
     
  17. bsbd

    bsbd New Member

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    As of 7pm EST last night the dozens of 24-hour "To Be Announced" guide entries now appear to be completely flushed out. However, looking through the guide info I've found at least a couple of discontinuities -- gaps between program events -- e.g., a program ends at a particular time but the following program doesn't start for another hour and a half. For that hour and a half the TiVo isn't going to know what's playing on that channel. I was hoping that would get taken care of in the next guide download, but after this morning's update the gaps I've noticed still exist.

    So should I conclude that the daily guide download doesn't completely replace the old guide info and only appends an extra day's data to the end of what's currently in the box? Otherwise the gaps I've noticed must have downloaded again this morning and there's still some minor corruption in the TiVo server info.
     
    Last edited: Feb 10, 2020
  18. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    A guide update may contain data for the current day. I have one box waiting for its daily fix that doesn't have ABC late night as new yet.
     
  19. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Service connection on one Roamio TE3. SI says 2/22. Guide has data until 7pm EST 2/22, then TBA until midnight. They didn't "fix" anything.
     
  20. bsbd

    bsbd New Member

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    OK, I believe I have the same thing on my Roamio Pro. The SI says 2/22 and Guide has valid data through at least 7pm EST 2/22. The final entry for every channel is TBA, but the time associated with each TBA is dependent on the run time of the previous show -- i.e. if the previous show runs 1 hour and it starts at 6:30pm then the TBA for that channel is 7:30pm. In my case the lengths of all TBA events appear to be 24 hours (Sat 2/22 7:00 pm - 7:00 pm) just as it was this past weekend.

    I wonder if the next download will append new 2/22-2/23 data to the end after these TBAs or will the TBAs get pushed out to 7pm EST 2/23.
     

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