Daily call fails over network

Discussion in 'TiVo Series 1 - UK' started by stv_t, Jan 15, 2006.

  1. stv_t

    stv_t New Member

    5
    0
    Nov 22, 2004
    Gatwick

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    Hi,
    My Tivo recently had a GSOD which it recovered from but since then it has failed all of the daily calls via the network. I have re-run nic-install-tivo and te daily call in the configuration is set to network as shown below.

    The network card is working correctly for tivoweb+ and telnet. However when it tries to make the daily call despite having set the dial prefix to ',#401" it tries to dial out using the on-board modem rather than over the network. If I connect the phone then the call succeeds and the guide information is updated correctly.
    Does anyone have any ideas what I can try to correct this. Is it possible that during the GOSD cleanup process something was deleted which is required to make the daily call over the network.
    I have attached extracts from the svclog file, which shows the successful modem connection and also the failures over the network, and the tclog file

    Any help would be greatly appreciated.

    Current/New Configuration:
    timing setting = optimal
    mac address = 00:0B:AD:69:C6:67
    ip address = 192.168.1.200
    ip subnet mask = 255.255.255.0
    ip gateway = 192.168.1.1
    debug level = off
    daily call = network


    /var/log/svclog
    client_modemstat TCD_ID=02300006020CF48 CALL_ID=1136591521 TIME=1136591652 CALL_FAILURES=0 PREVIOUS_FAILURES=1
    tclient_hangup TCD_ID=02300006020CF48 CALL_ID=1136591521 TIME=1136591652 CODE=0
    msg_read CALL_ID=1136591521 TIME=1136591656 MSG_ID=1261096 SERVER_ID=<No ServerId> SERVER_VERSION=0 MSG_SUBJ="Please Make a Daily Call Soon" FROM_ID=2
    tclient_result CALL_ID=1136591521 TIME=1136593165 STATUS=Succeeded
    msg_read CALL_ID=1136591521 TIME=1136630041 MSG_ID=1271190 SERVER_ID=<No ServerId> SERVER_VERSION=0 MSG_SUBJ="A lineup change has occurred" FROM_ID=1
    ird_id CALL_ID=1136630709 TIME=1136630722 ID=5320CF48
    tclient_dialcode CALL_ID=1136630709 TIME=1136630733 CODE=12 PHONE=08081050005 PREFIX=,#401 CALL_WAIT_PREFIX={} PHONE_AVAIL_DETECT=0 DIAL_TONE_DETECT=0 TONE_OR_PULSE=T MODEM_MODE=V34
    tclient_result CALL_ID=1136630709 TIME=1136630738 STATUS=Failed
    tclient_modemstat CALL_ID=1136630709 TIME=1136630745 CALL_FAILURES=1 PREVIOUS_FAILURES=0



    /var/log/tclog
    01/15:02:15:50: /tvbin/TClient: Start TCD411 Request ==================
    01/15:02:15:50: /tvbin/TClient: areaCode:
    01/15:02:15:50: /tvbin/TClient: prefix: {}
    01/15:02:15:51: /tvbin/TClient: dialInAreaCode: {}
    01/15:02:15:51: /tvbin/TClient: curPhNum:
    01/15:02:15:51: /tvbin/TClient: objVer:
    01/15:02:15:51: /tvbin/TClient: tcdId:
    01/15:02:15:51: /tvbin/TClient: callId: 1137291311
    01/15:02:15:51: /tvbin/TClient: dialPrefix: ,#401
    01/15:02:15:51: /tvbin/TClient: dialToneCheck: 0
    01/15:02:15:51: /tvbin/TClient: offHookDetect:
    01/15:02:15:51: /tvbin/TClient: tonePulseDial: P
    01/15:02:15:51: /tvbin/TClient: callWaitPrefix:
    01/15:02:15:51: /tvbin/TClient: tollFreeAuth: 3
    01/15:02:15:51: /tvbin/TClient: callType: TS_SR_ACCEPTED
    01/15:02:15:51: /tvbin/TClient: swVerName: 2.5.5-01-1-023
    01/15:02:15:51: /tvbin/TClient: End TCD411 Request ==================
    01/15:02:15:51: /tvbin/TClient:
    01/15:02:15:51: /tvbin/TClient: Start Ident =====================
    01/15:02:15:51: /tvbin/TClient: version: 3
    01/15:02:15:51: /tvbin/TClient: centerID:
    01/15:02:15:51: /tvbin/TClient: reasonCode: 1
    01/15:02:15:51: /tvbin/TClient: softwareDesc: 468089-51|468071-1|468073-1|468075-1|468077-1|468079-1|468081-1|468083-1|468085-1|468087-1|468090-1|468091-1|468092-1|468093-1|468094-1|468095-1|468096-1|468097-1|468098-1|468099-1|468100-1|468101-1|468102-1|468103-1|468104-1|468105-1|468106-1|468107-1|468108-1|468109-1|468110-1|468111-1|468112-1|468113-1|468114-1|468115-1|468116-1|468117-1|468118-1|468119-1|468120-1|468121-1|468122-1|468123-1|468124-1|468125-1|468127-1|468128-1|468129-1|468130-1|468131-1|468132-1|468133-1|468134-1|468135-1|468136-1|468137-1|468138-1|468139-1|24252-77|24264-362|387715-4|61464-40|24273-54|24294-76|427608-4|24306-72|24337-54|24352-638|24358-36|24380-12|
    01/15:02:15:51: /tvbin/TClient: locationID: RH6-795
    01/15:02:15:51: /tvbin/TClient: sequenceCookie: 12345678
    01/15:02:15:51: /tvbin/TClient: headendID: 0001206-13175|RH6Ant-13175|
    01/15:02:15:51: /tvbin/TClient: showcaseDesc: showcase0-0
    01/15:02:15:51: /tvbin/TClient: inventoryFile: 0001206-13155|RH6Ant-13155-t2|ids:uk
    01/15:02:15:51: /tvbin/TClient: waitingCount: 0
    01/15:02:15:51: /tvbin/TClient: dialConfig:
    01/15:02:15:51: /tvbin/TClient: confInfo:
    01/15:02:15:51: /tvbin/TClient: messageDesc:
    01/15:02:15:51: /tvbin/TClient: irdbVersion: 267
    01/15:02:15:51: /tvbin/TClient: genreVersion: 35
    01/15:02:15:51: /tvbin/TClient: logoVersion: 24
    01/15:02:15:51: /tvbin/TClient: affiliationVersion: 8
    01/15:02:15:51: /tvbin/TClient: showcaseVersion:
    01/15:02:15:51: /tvbin/TClient: swVerName: 2.5.5-01-1-023
    01/15:02:15:51: /tvbin/TClient: configParameterList: zip=RH6,dar=,rcq=75,tz=,as=,tun=,suc=7
    01/15:02:15:51: /tvbin/TClient: sourceParameterList: st=5,con=7,drm=,ekr=,ccn=20053,brn=PHILIPS,lin=1,irs=350;st=1,con=1,drm=,ekr=,ccn=,brn=,lin=16,irs=
    01/15:02:15:51: /tvbin/TClient: apgOnly:
    01/15:02:15:51: /tvbin/TClient: useChksums: TRUE
    01/15:02:15:51: /tvbin/TClient: premiumShowcases: SC_bsky50-226|SC_bsky55-225|SC_bsky59-226|SC_bsky62-224|SC_chfour56-229|SC_chfour57-229|SC_chfour66-230|SC_iGuideUK1-220|SC_ukgold58-225|
    01/15:02:15:51: /tvbin/TClient: captureRequests:
    01/15:02:15:51: /tvbin/TClient: menuItems:
    01/15:02:15:51: /tvbin/TClient: otherDataSets:
    01/15:02:15:51: /tvbin/TClient: rbBackgrounds:
    01/15:02:15:51: /tvbin/TClient: dataGroupList: CR_Standard|DG_standard|MI_Standard|SC_bsky50|SC_bsky55|SC_bsky59|SC_bsky62|SC_chfour56|SC_chfour57|SC_chfour66|SC_iGuideUK1|SC_ukgold58|SF_SerialLogging|SW_released
    01/15:02:15:51: /tvbin/TClient: lstAvalancheDnload: 0,0 0,0
    01/15:02:15:51: /tvbin/TClient: userInitiated: 0
    01/15:02:15:51: /tvbin/TClient: End Ident =====================
    01/15:02:15:51: /tvbin/TClient:
    01/15:02:15:51: /tvbin/TClient: Logging camid.
    01/15:02:15:51: /tvbin/TClient: CAM_ID not found.
    01/15:02:15:51: /tvbin/TClient: Ird Id.
    01/15:02:15:51: /tvbin/TClient: toneOrPulse = 0
    01/15:02:15:51: /tvbin/TClient: dialPrefix = ,#401
    01/15:02:15:51: /tvbin/TClient: callWaitingPrefix == {}
    01/15:02:15:51: /tvbin/TClient: phoneNumber = 08081050005
    01/15:02:15:51: /tvbin/TClient: phoneAvailableDetection = 1
    01/15:02:15:51: /tvbin/TClient: dialToneDetection = 1
    01/15:02:15:51: /tvbin/TClient: Starting dial.expect with:
    01/15:02:15:51: /tvbin/TClient: toneOrPulse = T
    01/15:02:15:51: /tvbin/TClient: dialPrefix = ,#401
    01/15:02:15:51: /tvbin/TClient: callWaitingPrefix = {}
    01/15:02:15:51: /tvbin/TClient: phoneNumber = 08081050005
    01/15:02:15:51: /tvbin/TClient: phoneAvailableDetection = 0
    01/15:02:15:51: /tvbin/TClient: dialToneDetection = 0
    01/15:02:15:51: /tvbin/TClient: useV34 = 0
    01/15:02:15:51: /tvbin/TClient: updateStatus: In Progress CL| 30 24
    01/15:02:15:51: /tvbin/TClient: SendDialupEvent 30 9 CL|30
    01/15:02:15:59: /tvbin/TClient: Whole result is spawn /tvbin/modemtest -expect
    ATZ
    ATZ
    OK
    Checking for modem type...
    ATI3
    P2109-V90
    OK
    Modem type is 2109
    *****NEW***** modem
    ATQ0
    OK
    ATS0=0
    OK
    AT+GCI=B4
    OK
    Speed set command: 401
    DialPrefix set to:
    AT-STE=2
    OK
    ATW2S6=8S7=50S11=100%C0&D2+MS=V34
    OK
    ATW1X4
    OK
    ATX3
    OK
    AT-TTE=1500,200,500
    OK
    Current line voltage (in volts, of course!):
    AT-TRV
    1.40
    OK
    new modem...line status interrupt disabled
    ATDT08081050005
    NO CARRIER
    Modem dialup failure. Reason follows:
    ATS86?
    025
    OK
    Extention went offhook
    dialcode is:12
    01/15:02:15:59: /tvbin/TClient: PPP has failed, we've warned the user, set status to Failed
    01/15:02:16:04: /tvbin/TClient: updateStatus: Failed CL| 30 24
    Saving 'CL|12' to result file
    01/15:02:16:04: /tvbin/TClient: writing Failed to LastCallStatus
    01/15:02:16:04: /tvbin/TClient: SendDialupEvent 30 9 EX|12
    01/15:02:16:05: /tvbin/TClient: TClient login: 1
    01/15:02:16:05: /tvbin/TClient: TClient backhaulDone: 0
     
  2. blindlemon

    blindlemon tivoheaven.co.uk

    5,577
    0
    May 12, 2002
    Malmesbury, UK
    You shouldn't need the ,#401 for a UK machine. Have you checked the network config file /etc/rc.d/rc.net to see whether that is setup correctly? It should have 2 lines of routing information and should therefore look similar to the following:-
    Code:
    #
    #!/bin/sh
    #
    
    if /sbin/insmod -f /lib/modules/ax88796.o macaddr=69C6AF timing=3 ; then
            /sbin/ifconfig eth0 192.168.99.202 netmask 255.255.255.0 up
            /sbin/route.tivo add default gw 192.168.99.1
    fi
    I have also sent you a PM about something in your post you should edit.
     
  3. Glesgie

    Glesgie New Member

    194
    0
    Feb 3, 2003
    London
    This is sometimes caused by a race condition at startup.

    You could try backgrounding the various hacks started in /etc/rc.d/rc.sysinit.author
    by making sure that the lines end with space &.

    e.g. /var/hack/tivoweb-tcl/tivoweb &
     
  4. stv_t

    stv_t New Member

    5
    0
    Nov 22, 2004
    Gatwick
    Hi,

    Thanks for the help I've removed the ',#401" and started the hacks in the background and all is now OK.

    Thanks Again
    Stv T
     

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