Advertisements I am having trouble getting my new Guide information downloaded from the ALTEPG. It has been fine up until now, but suddenly my TIVO seems to get connected and start downloading but then I get a message to say the call has been interrupted and the download has failed. There is nobody else using the phone at the time. The test call seems to work fine. I have checked all the connections and rebooted TIVO but still it will not complete. It is just dialling out over a standard landline - nothing fancy and has been working perfectly since I set it up when the ALTEPG became available. Can anybody help please as I have only three days of programme guide left !