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Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by smith13, Aug 10, 2007.
Anybody here have the retention number??
They do not have a direct number any more, you have to go through a CSR to get to retention.
Just say cancel service at the voice prompt. (They make you say it twice)
Even that doesn't get you directly to Retention anymore. It just gets you to a regular CSR faster. You then have to tell them you want to cancel before they will forward the call.