customer retention phone number???

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by smith13, Aug 10, 2007.

  1. smith13

    smith13 New Member

    113
    0
    Apr 28, 2004

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    Anybody here have the retention number??
     
  2. ClemSole

    ClemSole New Member

    185
    0
    Nov 12, 2004
    They do not have a direct number any more, you have to go through a CSR to get to retention.
     
  3. Pantoot

    Pantoot New Member

    26
    0
    Apr 12, 2004
    Just say cancel service at the voice prompt. (They make you say it twice)
     
  4. Bob Coxner

    Bob Coxner Active Member

    2,057
    1
    Dec 1, 2004
    Even that doesn't get you directly to Retention anymore. It just gets you to a regular CSR faster. You then have to tell them you want to cancel before they will forward the call.
     

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