CSI Investigators ?!?

Discussion in 'TiVo Series3 HDTV DVRs' started by gguillot, Oct 17, 2007.

  1. gguillot

    gguillot Member

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    Sep 22, 2003
    Hill...
    So I called Tivo support for the 8th time today to tell them that my problem with the HD channels going blank despite swapping out S3'S, multiple sets of cablecards, hard resetting the Tivo, downloading 9.1, etc., etc., still exists.
    Because I have apparently tried everything to resolve, my case is now being forwarded to the "CSI Investigators". I am told it will be 3 to 5 days before I am contacted by this new group.
    Has anyone been down this route before? Have you been contacted by these "investigators" or is this just a cruel joke being played on a hapless S3 owner that just wants his Tivo to work?
    Don't get me wrong - I love Tivo, and I just want to solve the problem. Maybe this group will actually work with me to find a resolution.....
    My wife says I am just a hopeless optimist.
     
  2. SCSIRAID

    SCSIRAID Active Member

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    Feb 2, 2003
    Vero Beach, FL
    Ha! Gil and Sara will be calling you shortly. :D

    First I have ever heard of such a group.
     
  3. gguillot

    gguillot Member

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    Sep 22, 2003
    Hill...
    "Ha! Gil and Sara will be calling you shortly. "


    Yea, that's what I am afraid of. I sure hope the support rep was being honest. She could be sick of all the S3 owners calling and complaining and decided to have some fun. I wasn't rude, so I don't think that was it.

    C.S.I - Customer Service Incident Investigators?
     
  4. Dr_Diablo

    Dr_Diablo Dr_Diablo

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    Midwest
    That was one way to get you off the phone, some of them just hang up...
     
  5. mattack

    mattack Well-Known Member

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    sunnyvale
    No, Sara won't be there much longer.
     
  6. SCSIRAID

    SCSIRAID Active Member

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    Feb 2, 2003
    Vero Beach, FL
    Dont give anything away..... The last episode is still setting on the Tivo.... :)
     
  7. Joybob

    Joybob New Member

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    Oct 2, 2007
    If it's anything like the actual show, they'll be searching your Tivo for semen.
     
  8. james.92

    james.92 New Member

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    Jul 18, 2006
    How true. ;)
     
  9. HDTiVo

    HDTiVo Not so Senior Member

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    TiVo had said a few months ago that they were putting together a CableCARD team (or some such) to take more responsibility within TiVo for resolving problems between customer and cable co. Maybe this is the first sign of it?

    http://hdtivo.wordpress.com/2007/07/29/tivo-bulking-up/
     
  10. gguillot

    gguillot Member

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    Sep 22, 2003
    Hill...
    Ah...that's good to know - they really exist - let's hope they can help resolve this cablecard nightmare.
     
  11. gguillot

    gguillot Member

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    Sep 22, 2003
    Hill...
    Finally talked to them after making the call back myself - I spoke to someone who described himself as a support supervisor. He definitely seemed more knowledgeable, but could not solve my problem. he said he was referring my case to the "engineers". He also said that another update for S3/HD owners only would be coming out to fix the signal dropping/macroblocking problems people are having. He would not give me a date when it would be ready. I guess we just wait and see.
     
  12. BrianAZ

    BrianAZ Back on the wagon

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    Aug 13, 2007
    Chandler, Az

    My cable company is refusing to activate a sports package on my cablecards claiming "CableCards can't do PPV". I called Tivo and they indicated they'd have their CSI team call Cox and get back to me in 3-5 days. When I hadn't heard from them, I called back and the woman said they hadn't even touched my ticket yet. She re-escalated it and assured me that someone would call me back in another 3-5 days. That period expires tomorrow and I'm sure I'll have to call back in myself only to be told that no one's done anything with the ticket.
     
  13. kirk1701

    kirk1701 New Member

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    Feb 4, 2007
  14. ZeoTiVo

    ZeoTiVo I can't explain

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    Jan 2, 2004
    the cable card team is real, and most likely real busy.

    the 3 -5 days is the canned reply to get the customer off the phone as it seems reasonable but will keep them from calling back until late next week ;)
     
  15. Graymalkin

    Graymalkin Grumpy Poster

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    Northern...
    In this case, unfortunately, the cable company is correct -- CableCards can't do OnDemand or pay-per-view or any interactive feature. You'll need the cable company's set-top box for PPV.
     

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