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Crash/Freeze/Blank Screen Whern Exiting Amazon Prime App

Discussion in 'TiVo Roamio DVRs' started by michael1248, Oct 17, 2019.

  1. Oct 17, 2019 #1 of 4
    michael1248

    michael1248 Member

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    Feb 14, 2002
    Several times in the last few weeks, when I have pushed the TiVo button to exit the Amazon Prime App, the screen has gone blank as in dark. After waiting a few minutes for something to happen, I end up rebooting and all is fine.

    Suggestions? Anyone have similar experiences?
     
  2. Oct 17, 2019 #2 of 4
    mbernste

    mbernste Active Member

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    56
    Apr 6, 2003
    Piscataway, NJ
    I don't use the Amazon app on TiVo, but I was checking out one of the other apps (I think it was called Ameba or Amibo - something like that) and I had it happen. I had a completely black screen and zero response when I pressed any buttons on the remote. Like you, a reboot fixed it, but I was glad I wasn't recording anything at the time.

    To be honest, if it is at all possible, try to avoid using the TiVo apps. More often than not I have found them to be buggy and crash-prone. For Amazon, Netflix, etc. do yourself a favor and use another device. Heck, a $35 Chromecast might even do the trick for you.
     
  3. Oct 17, 2019 #3 of 4
    pfiagra

    pfiagra Active Member

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    Oct 13, 2014
    IMO, it is always safest to exit apps with their menu’s exit button, instead of pressing the TiVo button.

    I believe the main video apps (Netflix, Amazon, Vudu, and Hulu) all have these exit commands. Netflix has theirs at the bottom of their left screen menu, and I believe all the others have an exit confirmation window when you hit the back button from each of their home screens.
     
  4. Oct 17, 2019 #4 of 4
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

    10,749
    709
    Apr 6, 2000
    SF Bay Area
    I never use the Tivo button to leave any of the apps, I use Zoom and it brings me back to the Shows list.
     

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