Cox V58 Channel Not Authorized

Discussion in 'TiVo Roamio DVRs' started by KennethW, Jan 30, 2015.

  1. DaveB673

    DaveB673 New Member

    27
    5
    Jan 1, 2020
    I realize this thread hasn't been active for a while, but I was also experiencing a V58 error on my Roamio with Cox. So, I wanted to add what we went through, in case it helps someone else...

    Got Cablecards at Cox. Was able to call Cox Cable to get the CableCard paired to the TiVo HD, but not the Roamio. Then learned/realized I needed to get tuning adapters. Figures.

    Got the TA units, connected them (or so I thought), and still no dice. Getting V53 errors, even after forcing the TiVos to reconnect to HQ.

    AND, no one told me until I called the CableCard folks, then I needed a splitter to send the cable signal both to the TiVo and the turning adapter(TA). AND, that a USB cable is to connect the TA to the TiVo. So, dug thru a lot of tool trays and such to find some splitters, then tried again.

    We have one coax coming into the house, so I had a 2–to-1 (-3.5db) splitter before both TiVos, then a second one for the Roamio and its tuning adapter, and then a 4-to-1 (-7db) splitter before the TiVo HD, its tuning adapter and the cable modem. The TiVo HD tuned channels, and had signal levels between 97-99. Roamio signal was pegged on 100. Tried swapping splitters around, and that didn’t fix anything. Turns out that wasn’t the issue…

    Cable technician said we did not have any green indicators when he arrived, so I was really scratching my head based on what the channel strength meters said. So, he found and removed a splitter from the cable box outside, then installed some better/newer splitters inside the house. Even put a MoCa filter on the coax to the Roamio, and a 6db attenuator for the tuning adapter, and a power inserter. After all that, everything was in the green—both directions. I am not using MoCa, but he said he'd need to add the filter to cover the bases.

    But the Roamio still wouldn’t display channels. Showing V58 errors. Except GMA Pinoy and seven other channels, which all have a V52 error. We added GMA, but the remaining seven are all part of our channel package (C-SPAN, STARZ, NEWSY, INSP and a couple others). Turns out the Roamio's first CableCard was bad; it would not finish the update, so under the CableCard CA Status, it said “Not Staged”. Under CA Time, it said “Waiting For Update…” The TiVo HD said Status “Ready” and had a full date/time stamp for CA time.

    Swapped CableCards, and got back on the phone. Was having trouble getting that one to work as well. Even swapped USB cables with the TiVo HD. Technician thought the USB port in the Roamio was bad. But, I ended up waiting a while, and I might have restarted it, and the Roamio started showing the same channels as the TiVo HD. Except for those same eight; also with V52 errors. I called TiVo, and told them about the channels not showing up, and they did a conf call with Cox to get assistance. Technician is coming back out tomorrow evening, so more to follow.
     
  2. DaveB673

    DaveB673 New Member

    27
    5
    Jan 1, 2020
    Update! By the time the Cox technician arrived this evening, all of the channels were working! He told me his brother-in-law, who quite enjoyed using TiVo, said that when he experienced power outages at his house, that he generally lost some channels...and they would eventually repopulate over the next couple days. !?
    So, I think we will invest in a battery backup for the Roamio and that will help curb that issue.

    NOTE: When I went to the Cox store yesterday, they told me they didn't think that channel 401 would show up on the TiVo, because it wasn't a Cox Contour 1 or 2 unit. So, that seems inaccurate. We just need to wait for everything to catch up. :)
     
  3. DaveB673

    DaveB673 New Member

    27
    5
    Jan 1, 2020
    One more issue that appeared. Seven channels do not have any program information. I informed TiVo, and they told me they should have it updated in 5-7 business days.
     
  4. James Rivington

    James Rivington New Member

    1
    0
    Apr 17, 2020
    I am a new Cox customer in Phoenix. I have a TiVo Bolt and I was also getting the V58 as soon as I installed my cable-card. After many calls to tech support, I finally spoke to someone who said, "I don't know what a cable-card is, but I know that we have a special cable-card department in Phoenix, and I will transfer you." Josh, the cable-card specialist, looked at my account and immediately identified my issue. And explained it. Cox has something they call "occurrences" that are like "line items" for your devices. For example, my Internet gateway device is "Internet occurrence 1". Every device must be on its own "occurrence". One exception: the tuning adapter and its associated cable-card must be on the SAME "occurrence". It's like they are both parts of a single device. Because of shipping errors and delays, and general Cox confusion, my cable-card and my tuning adapter were delivered two weeks apart. And thus, they were entered into Cox's system on two separate "occurrences". The cable-card specialist fixed that administrative error, re-paired the cable-card and the tuning adapter and then, following his instructions, I restarted the TiVo and the TA. Et Voila! Cable TV on my TiVo Bolt!
    BTW, I owe it to the members of this TiVo community for giving me the clues I needed to call Cox back and repeatedly question the V58 as possibly being a cable-card pairing issue.
     
  5. DaveB673

    DaveB673 New Member

    27
    5
    Jan 1, 2020
    Well, I do not mind saying that this regular channel drop-off garbage is wearing a bit thin. It was generally every 4 days, and some of them would be blank. By the time a week rolled by, all 8 were gone again. I've had 3 more technicians out, if not four since my last post. Not to mention chat text support calls every 4-7 days.
    What's better is we had a power outage yesterday that knocked both tuning adapters out of whack again. I've tried just rebooting the office TiVo and tuning adapter, twice, and that didn't seem to fix it like it used to.
    Why can't we, or Cox, in this information age, figure out how to allow us channels by our account number and CableCard?
    Thanks James R. for posting about the same occurrence thing. I will ask about that.
     
  6. kpeters59

    kpeters59 Well-Known Member

    2,863
    582
    Jun 19, 2007
    Houston, Texas
    V58 nearly always ends up being an Account Coding issue.

    -KP
     
  7. DaveB673

    DaveB673 New Member

    27
    5
    Jan 1, 2020
    Okay, I inadvertently found a fix. One of the Cox chat techs said that I should try using a Contour 1 tuner as a tuning adapter. Well, that does not work either. BUT, if I keep the Contour 1 box connected, and power it up every day or two, for some reason that keeps the whole connection alive, and the tuning adapters do not loose their grip on our channel list. Odd, but it does work.
    The drawback is I pay the rental fee for the Contour 1 box, but given how much hassle and free time it gives me, I think it is worth it.
     

Share This Page