Cox Phoenix SDV now active

Discussion in 'TiVo Series3 HDTV DVRs' started by azenigma, Oct 17, 2008.

  1. Oct 17, 2008 #1 of 180
    azenigma

    azenigma New Member

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    Nov 27, 2006

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    As of the 13th, SDV was rolled out in my area (East Mesa). I am now unable to receive ~20 channels with my Tivo HD. G4 is the main loss to me, as I used to watch that channel on a daily basis.

    I have contacted the Cox Phoenix branch VP of marketing’s office, Ivan Johnson (623-322-8004, ivan.johnson@cox.com), and was transferred to a technical advisor who basically gave me a word for word canned response from the letter we all received about the adapter being available "in the future". I have also filed FCC and BBB complaints. I would recommend that everyone else experiencing this disruption in service do the same. It is ridicules that Cox expects us to continue to pay full price for a product that is crippled, and they can't even give us a date to expect a resolution!
     
  2. Oct 17, 2008 #2 of 180
    veryous

    veryous New Member

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    May 25, 2008
  3. Oct 17, 2008 #3 of 180
    rv65

    rv65 Member

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    Aug 30, 2008
    azenigma,

    They have a tuning resolver that will let you get SDV. Might want to look it up. It may or may not require a truck roll. It's a box that plugs into the tivo via USB and Coax that provides full SDV integration. The tuning resolver is free. Made by Cisco or Motorola.
     
  4. Oct 17, 2008 #4 of 180
    azenigma

    azenigma New Member

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    Nov 27, 2006
    I think most people on this forum know about the SDV adapter by now.

    The point of this post was that SDV is now active on Cox's Phoenix network, and like most other areas the SDV adapter has not been made available yet.
     
  5. Oct 18, 2008 #5 of 180
    TiVoPO

    TiVoPO New Member

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    Jun 10, 2004

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    Yeah, I lost all those channels in central PHX also. I have made a number of calls, including one today because local PBS, channel 708 wasn't working. I thought it might have been switched out, but it turns out that it was offline for everyone. Good thing! I was ready to blow if it were. It is my understanding that OTA channels must be made available, but then, perhaps it was but not in HD. ??? Anyway, moot point.

    I tried to get that $2 STB deal for 6 months, but I was denied it because I already have a set top box. After some finagling I found out that I could still get the deal, but I had to give up my cablecards! And the deal they offer is for a plain STB - not a DVR! Not a good deal IMHO.

    I did find out that the retention department believes the tuning adapter will be available in PHX in Feb '09 - not to happy about that. But on a brighter note I spoke with another CSR that claimed he attended a short/brief meeting just this morning to discuss the tuning resolver, and he did actually know about it. Perhaps that is a sign or something??? The retention specialist was absolutely clueless about just about everything. She had to go off and ask others for the little she knew including the 02/09 date.

    So, I plan on using that FCC complaint form. Thanks for the links. I would definitely like to get that TA box sooner rather than later.
     
  6. Oct 18, 2008 #6 of 180
    TiVoPO

    TiVoPO New Member

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    Jun 10, 2004
    BTW, does anyone have a sample letter or whatever that they wrote? Any help in that department would be appreciated. No need to reinvent the wheel, right??
     
  7. Oct 18, 2008 #7 of 180
    DeathRider

    DeathRider New Member

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    Dec 30, 2006
    Boston Area RCN
  8. Oct 18, 2008 #8 of 180
    kb7oeb

    kb7oeb Member

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    Jan 18, 2005
    Phoenix,AZ
    From a local forum:

    KAET-DT is off-air due to an antenna or transmission line failure. No ETA yet on when it will be fixed.
     
  9. Oct 18, 2008 #9 of 180
    azenigma

    azenigma New Member

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    Nov 27, 2006
    Here is the letter that I sent to the FCC.

    On October 13th Cox Cable, in the Phoenix market, enabled SDV on many of its digital channels. As a Tivo Cable Card customer this effectively left me without access to these channels. Cox has yet to provide me with an SDV adapter or even given me a date to expect the adapter. And during this time I am still being charged full price for my cable TV services. I expect to be provided a discount on my bill for this service outage and an SDV adapter immediately, if they can not do this, I expect them to turn SDV back off until they have a workable solution for Cable Card customers.

    I wrote close to the same thing when filing my BBB report.

    I agree that their solution to give us a STB for 2 bucks a month is not a solution. I bought a TivoHD for a reason, and the fact that other cable companies have been able to get the adapter rolled out already just tells me that Cox is dragging their feet.
     
  10. Oct 18, 2008 #10 of 180
    azenigma

    azenigma New Member

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    Nov 27, 2006
    Also when would Feb '09 ever be considered "later in the year"? By my understanding of our Gregorian calendar system (and I may be wrong as I attended a public school), that would be early next year :rolleyes:
     
  11. Oct 18, 2008 #11 of 180
    raygundan

    raygundan New Member

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    Oct 29, 2003
    Can you (or anybody else) recap the list of channels that have moved to SDV? I got their letter, but misplaced it while moving to a new house. I'd like to be able to list exactly what is missing in any complaints.
     
  12. Oct 18, 2008 #12 of 180
    azenigma

    azenigma New Member

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    Nov 27, 2006
    Here is the full list of SDV channels.

    109 Cox Real Estate 2
    110 Daystar
    112 INSP
    113 EWTN
    114 BYU-TV
    125 C-SPAN 2
    126 C-SPAN 3
    133 DIY
    144 Fox Reality Channel
    155 BET Jazz
    156 Great American Country
    157 Fuse
    158 G4
    159 Logo
    163 Fit TV
    170 Fox College Sports Atlantic
    172 Fox College Sports Pacific
    173 Fuel
    405 TV Chile
    410 De Pelicula
    411 De Pelicula Clasico
    412 CineLatino
    413 VeneMovies
    417 History en Espanol
    418 Discovery en Espanol
    422 Discovery Familia
    423 TOON Disney en Espanol
    424 Boomerang en Espanol
    425 Sorpresa
    430 MTV Tres
    432 Bandamax
    433 VideoRola
    434 mun2
    438 ESPN Deportes
    439 Fox Sports en Espanol
    440 GoITV
    444 CNN en Espanol
    445 Canal Sur
    449 EWTN Espanol
    500 iNDEMAND Previews
    601-606 ESPN Game Plan / ESPN Full Court
    650 NBA League Pass Preview
    651-659 NBA League Pass / MLS Direct Kick
    671-684 MLB Extra Innings / NHL Center Ice
    840 Public Safety
    850 Public Safety
    851 Public Safety
    853 Public Safety
    854 Public Safety
    856 Public Safety
    857 Public Safety
     
  13. Oct 19, 2008 #13 of 180
    raygundan

    raygundan New Member

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    Oct 29, 2003
    Much appreciated! Thank you!
     
  14. Oct 19, 2008 #14 of 180
    rcobourn

    rcobourn Registered Snoozer

    1,056
    149
    Nov 10, 2004
    Phoenix, AZ
    Apparently Cox Phoenix things the intersection of people who speak spanish and own a series 3 is fairly low. :rolleyes:
     
  15. Oct 19, 2008 #15 of 180
    Enforcer

    Enforcer Member

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    Apr 21, 2008
    San Antonio, TX
    Its funny how you guys ***** about something that a vast majority of us has experienced for years.....I would say welcome to the party, but this party sucks.
     
  16. Oct 20, 2008 #16 of 180
    aztivo

    aztivo Member

    402
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    Feb 23, 2005
    AZ
    is anyone else seeing this?

    I have a S3 which is haveing the SDV isue, however my TIVO HD is not seeing this! I have no idea why this is happening as they both have M cards.
     
  17. Oct 20, 2008 #17 of 180
    azenigma

    azenigma New Member

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    Nov 27, 2006
    That does not make any sense. It is my understanding that SDV is enabled on the head end, and it will apply to everyone in the neighborhood serviced by that head end.

    I have an HD with the issue, but do not have a S3 I could compare it to. Are you sure you are getting all of the channels that the S3 is not? Can you receive G4(158)? Did you try any of the channels at the same time on both boxes?
     
  18. Oct 21, 2008 #18 of 180
    JimjimH

    JimjimH New Member

    18
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    Oct 10, 2008
    Phoenix,...
    I live in Phoenix and, like the rest of you, can no longer receive the channels from 109 to 449 on my Tivo HDs with cable cards. The only channel in this group that I watch is "DIY" and I can still receive it on my Scientific Atlanta DVR. It's important that I can receive the 703-7xx hi-def channels for my digital TVs. I'm sure we are all waiting for the "tuning adapters" which hopefully will be released in the next few months. I've spoken to several in Cox tech support and other areas. Many are just receiving training in SDV and none are knowledgeable with Tivos. They can't give me a date for the tuning adapters.
     
  19. Oct 23, 2008 #19 of 180
    raygundan

    raygundan New Member

    74
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    Oct 29, 2003
    I sent complaints to the FCC and BBB, we'll see if anything comes of it. It seems ridiculous that the three options we have are:

    1. Pay the same amount, get dozens of channels less, or...
    2. Pay *more* and get the same channels we receive now without the ability to record, or...
    3. Pay *even more than that* and get the same channels with the ability to record with a second box.

    Ridiculous. A loaner HD DVR should be free until the tuning adapter is available, or the rate should be lower until we are receiving all the channels. And there absolutely, positively needs to be an availability date for the tuning adapter.
     
  20. Oct 24, 2008 #20 of 180
    aztivo

    aztivo Member

    402
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    Feb 23, 2005
    AZ
    Yes I have tried the boxes at the same time. I dont know about G4 I will check but I know for sure 170,172,133 all work on my HD and not the S3, which says something about needing a tunning resolver or something (dont remember the exact termanology)
    Yes I get G4 on my Tivo HD but not my S3
     

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