Cox Phoenix new Plus Package HD Channels

Discussion in 'TiVo Coffee House - TiVo Discussion' started by CoxInPHX, Nov 5, 2011.

  1. Nov 5, 2011 #1 of 54
    CoxInPHX

    CoxInPHX COX Communications

    2,474
    66
    Jan 14, 2011
    Phoenix, AZ
    The following new Plus Package HD channels have shown up in my Tivo channel listings.

    The Plus Package HD channels are typically bundled with the Trio Whole Home DVR equipment, in most markets, and are broadcast above the 860MHz threshold of the legacy Scientific Atlanta equipment.

    CableCARD Devices and Plus Pak Channels
    "The TiVo Premiere (including XL and Elite), the Ceton InfiniTV, and the SiliconDust HDHomeRun Prime can tune to 1 GHz and decode in MPEG4, which makes them compatible with the Plus Pak channels."

    "As of December 1, 2011, Cox allows eligible UDCPs (retail CableCARD devices) to access the Plus Pak channels. Customers with devices that are able to tune to 1 GHz and decode in MPEG4 are capable of viewing these channels, which are offered at no additional charge. If you have a qualified device not currently receiving the Plus Pak channels and are interested in accessing them, please contact us."

    HD service also required

    1101 - Hub HD (Bonus Pak also required)
    1133 - DIY HD - (Variety Pak also required)
    1134 - Cooking Channel HD (Variety Pak also required)
    1161 - Outdoor Channel HD (Sports and Info Pak also required)
    1900 - SWRV HD (Variety Pak also required)

    Corresponding Premium subscriptions also required
    1202 - HBO Signature HD
    1203 - HBO Family HD
    1204 - HBO Comedy HD
    1205 - HBO Zone HD
    1210 - HBO East HD
    1211 - HBO2 East HD
    1212 - HBO Latino

    1222 - Action MAX HD
    1223 - Thriller MAX HD
    1225 - Cinamax East HD
    1226 - More Max East HD
    1230 - 5StarMAX HD

    1242 - Showtime Showcase HD
    1243 - Showtime Extreme HD
    1251 - TMC Xtra HD

    1263 - Starz East HD
    1264 - Starz Kids & Family HD
    1265 - Starz Cinema HD
    1266 - Starz Comedy HD
     
  2. Nov 8, 2011 #2 of 54
    nekkibasara1213

    nekkibasara1213 New Member

    1
    0
    Oct 28, 2011
    These have appeared in my guide in Northern VA on COX cable as well. My Tivo has all of the channels listed and complete guide information for them, but I cannot tune to any of them. I hope they decide to allow us to view these channels on the Tivo given that we are paying for the packages that include the channels.
     
  3. Nov 8, 2011 #3 of 54
    khill821

    khill821 Cool Guy! Really...

    68
    0
    Apr 4, 2002
    San Diego, CA
    We've had these in San Diego for a while and it's not good news. I haven't been able to tune them with a Premiere or THD even with a tuning adapter. When I called into Cox support I was told that these channels are only available with the Advanced TV Plus package that includes the Whole Home DVR.
     
  4. Nov 8, 2011 #4 of 54
    CoxInPHX

    CoxInPHX COX Communications

    2,474
    66
    Jan 14, 2011
    Phoenix, AZ
    Have you filed a complaint with the FCC?

    I Urge all Cox CableCARD customers to file a complaint with the FCC, and tell them Cox is requiring the lease of equipment to receive these "linear channels" and denying you access on a capable CableCARD UDCP receiver (TiVo Premiere). Cox may not budge on this issue until the FCC gets involved.

    http://www.fcc.gov/complaints
    or
    http://esupport.fcc.gov/complaints.htm

    FCC CableCARD Rules:
    http://www.fcc.gov/guides/cablecard-know-your-rights
    "Receive all “linear” channels (channels other than “on-demand”) in your subscription package. This includes premium channels and specialty channels. For some channels delivered using a technique called “switched digital video,” you may need a second device called a “tuning adapter.” This device is typically provided at no additional charge to CableCARD customers. FCC Rule 76.1205(b)(4). CableCARD-ready devices currently cannot receive your cable operator’s Video on Demand services. "

    FCC ENFORCEMENT ADVISORY:
    http://transition.fcc.gov/Daily_Releases/Daily_Business/2011/db0809/DA-11-1373A1.pdf
    "Ensure access to all linear channels. Consumers have identified problems accessing switched digital channels on their retail CableCARD-compatible devices.9 Cable operators must ensure that subscribers can use their retail devices to access all of the linear channels that comprise the cable package to which they subscribe.10 Operators also must ensure that retail devices can tune at least four simultaneous channels, or as many switched digital channels as that operator’s most sophisticated operator-supplied set-top box, whichever is greater. See 47 C.F.R. §
    76.1205(b)(4)."

    "The term “linear programming” is generally understood to refer to video programming that is prescheduled by the programming provider, i.e., channels other than on-demand programming. Linear programming includes premium channels and channels delivered by switched digital technology"
     
  5. Nov 9, 2011 #5 of 54
    LynnL999

    LynnL999 Member

    444
    23
    Oct 7, 2002
    Irvine,...
    FWIW, I live in Orange County. I am not being billed for the "plus pack" but my bill is confusing because I have a price guarantee contract for certain things, so my services don't map exactly to the current offerings you see on the price list.

    I do get the five regular digital channels in the plus pack, but not any of the premiums, even though I subscribe to HBO, Starz and Sho. According to Cox CS I shouldn't even be getting the five channels that I do get as those are supposed to be available only to those with the whole home DVR.
     
  6. Nov 9, 2011 #6 of 54
    CoxInPHX

    CoxInPHX COX Communications

    2,474
    66
    Jan 14, 2011
    Phoenix, AZ
    I know Cox Arizona is still in the testing phase for these channels, but overnight Cox removed CableCARD access to the one Plus Package channel I was receiving.

    The following channel now displays "This channel is not Authorized"
    1133 - DIY HD - Live but not tunable @ 885MHz (Variety Pak also required)
     
  7. Feb 3, 2012 #7 of 54
    zowwie85

    zowwie85 New Member

    89
    0
    Jul 24, 2010
    Phoenix, AZ
    There's some TiVo specific bug with the authorization or channel configuration. I have three cablecards. Two of 'em are in TiVos and the other is in a SiliconDust HDHomeRun Prime. I can watch the new channels just fine - on my computer. The TiVos display the channels as 'not authorized.'
     
  8. Feb 3, 2012 #8 of 54
    LarryInAz

    LarryInAz TiVo-holic since '99

    417
    0
    Jul 14, 2000
    Phoenix, Az
    Zowwie - I have the EXACT same issue as you described. I have a TiVo Premier and a TiVo HD both using cablecards with Tuning adapters. Several channels do not come in such as BBCA, IFC, MLB network, etc They give the error messages of not authorized, call your local cable provider, etc.

    At the beginning of the '11 NFL season I subscribed to RedZone and was able to watch it two weekends out of the first 6 weeks. I complained to both Cox and TiVo and after much troubleshooting still no RZ. I swapped out cable cards and TA's a couple of times also to no avail. I finally gave up and cancelled the RedZone and requested a full refund after all the agravation.

    In the last month though I purchased a HD HomeRun Prime and receive ALL the channels I pay for. Hopefully next season I'll be able to get RedZone.

    As well as the HD HomeRun Prime works its given me serious consideration to selling off both my TiVo's and replacing them with 2 HTPC's. No monthly TiVo guide fee, no muss no fuss. I'd really hate to do this, I've been a loyal TiVo user since almost day one.
     
  9. Feb 4, 2012 #9 of 54
    zowwie85

    zowwie85 New Member

    89
    0
    Jul 24, 2010
    Phoenix, AZ
    Yeah, it really frosts me that I spent the money on a TiVo Premiere with lifetime service and it doesn't work 100% with the cablecard. All that I have to do is buy an xbox to extend my media center install to another TV and I'll be done with TiVo.

    If TiVo Premiere worked 100% with cablecard I'd never have purchased the other device. But it "proved" that the authorization issues are not a Cox problem, it's a TiVo issue they won't own up to. Had TiVo not just come out with a software upgrade for the Premieres, those things would be on eBay already.

    Oh, and TiVo's answer so far is: "You are the ONLY customer having this problem, you should continue to try to swap cablecards and tuning adapters - and [this is great, shows the depth of knowledge they have] SEE IF THEY HAVE A MOTOROLA card and tuning adapter you can try."
     
  10. Cactus Bill

    Cactus Bill New Member

    11
    0
    Jan 29, 2012
    I'm in Phoenix with the same problems. My answer from Tivo by e-mail was equally unhelpful:

    "Thank you for contacting TiVo Customer Support. I would be glad to answer your question. Cox has acknowledged that the issue is on their end with their equipment and is currently working towards a resolution. TiVo is assisting in any way possible, however the resolution will have to come from Cox. Some customers have reported that the issue was resolved with the addition of an adapter that was provided by Cox."
     
  11. zowwie85

    zowwie85 New Member

    89
    0
    Jul 24, 2010
    Phoenix, AZ
    I pm'd the reference number for the call that ultimately resulted in the try-a-motorola-device suggestion to Margret from TiVo. Unless there's some immediate interest in solving this problem that we're clearly all having I will be a FORMER TiVo customer.

    I bought into the 'this is Cox's problem' concept until I tried another cablecard device.
     
  12. mauwaerter

    mauwaerter New Member

    6
    0
    Nov 29, 2006
    Phoenix
    I may be sorry, but I've been working on this issue for the past week or so. Cox has a page on their web site - << this forum will not allow me to post the url >> - that implies that with a Tuning Adapter Update Kit and a software update from TiVo, the Plus pack channels should work. I finally ran into someone at Cox willing to help me (once I found that web page), and she sent me to the Cox store for the upgrade kit. Of course, they never heard of such a thing. But eventually learned they should be coming to the stores in the next couple weeks. I also talked to TiVo support about Cox's note that a TiVo software update (scheduled for 5/15/2012) is required. They were unwilling/unable to find anything out about this supposed update.

    Does anyone know if TiVo 20.2 software level would support MPEG-4 and the 1GHz tuning issues that I'm guessing are involved in getting TiVo to work for these channels?
     
  13. ajwees41

    ajwees41 Well-Known Member

    3,011
    149
    May 7, 2006
    Omaha,NE
    sounds like the channels are mpeg 4 and tivo's can't access mpeg 4 signals yet until an software update.
     
  14. CoxInPHX

    CoxInPHX COX Communications

    2,474
    66
    Jan 14, 2011
    Phoenix, AZ
    New Cox Support Article

    http://ww2.cox.com/residential/arizona/support/tv/article.cox?articleId={9834a820-6d29-11e1-d2ee-000000000000}
    This new Tuning Adapter Install sheet showing the use of a POE Filter is a bit strange however. The only use of a POE filter I can see is if you were using MoCA.
    http://media.cox.com/support/print_...er_guides/cable_box/InstallingYourCiscoTA.pdf
     
  15. CoxInPHX

    CoxInPHX COX Communications

    2,474
    66
    Jan 14, 2011
    Phoenix, AZ
    Here is that link to the Support Article you could not post, Though I question the "Tuning Adapter UPDATE Kit" as it is probably the splitter and MoCA POE Filter, which should not be required, I don't believe, perhaps if using the MoCA on an Elite/XL4???? I have not seen a posting by anyone with a Ceton or SiliconDust needing the POE filter.

    http://ww2.cox.com/residential/arizona/support/tv/article.cox?articleId={b8889a60-d706-11df-66a2-000000000000}
     
  16. mauwaerter

    mauwaerter New Member

    6
    0
    Nov 29, 2006
    Phoenix
    I had asked TiVo support if my TiVo Primere supported MPEG-4 and could tune to 1GHz, and they of course told me yes. I still don't have the tuning adapter upgrade - without which I doubt Cox will want to talk to me again - or for that matter TiVo support - but I'd like to know if I'm unable to get the Plus Pack channels still, what is it that I would be looking for from a TiVo software upgrade? MPEG-4 support? Tuning to 1GHz? Something else?

    Thanks.

    Long time TiVo user - Series 1,2,3,HD,Primere - all with upgraded hard drives. Love my TiVo - as long as it gets the channels I want :)
     
  17. mauwaerter

    mauwaerter New Member

    6
    0
    Nov 29, 2006
    Phoenix
    Picked up my Tuning Adapter Update Kit today from the Cox store. It is indeed a POE filter (not that I know what that is). Anyway, it, of course, was no help.
     
  18. CoxInPHX

    CoxInPHX COX Communications

    2,474
    66
    Jan 14, 2011
    Phoenix, AZ
    I will bet that the POE MoCA filter is not needed. What it does is block RF signals over 1GHz where MoCA is being used. If MoCA is not being used, I cannot see it's purpose. A MoCA POE filter is generally placed at the entry point into the home, to reflect the MoCA high frequencies back into the home and prevent them from entering the cable plant. I have seen where sometimes a POE filter is needed on the cable modem, but only if the MoCA frequencies are effecting the performance of the modem. I do not know if MoCA frequencies will effect the Tuning Adapter or not.
    http://www.eaglecomtronics.com/pdfs/EZLP Series - MoCA Point of Entry Filter .pdf

    Too much info I know.

    You are going to just have to wait until the upcoming TiVo software update, hopefully in the next few weeks, to see if the problem is resolved. Once it is resolved you will definitely see it posted here.
     
  19. CoxInPHX

    CoxInPHX COX Communications

    2,474
    66
    Jan 14, 2011
    Phoenix, AZ
    The NEW Tuning Adapter Install Sheet showing the usage of a POE MoCA Filter only applies IF you are using a MoCA network in your home. The POE Filter and splitter have absolutely nothing to do with the Plus Package channels. MoCA signals above 1GHz cannot pass through the Tuning Adapter, hence the splitter and bypass. This may only apply to the Elite/XL4 with built-in MoCA. Regular MoCA adapters may work correctly if placed before the Tuning Adapter.

    So if you do not use MoCA then follow the former Cox Tuning Adapter Install Sheet posted I have attached here:
    Tuning Adapter Install Sheet w/o MoCA Network

    The answer and explanation was provided by an Engineer in San Diego.
    http://www.sandiegohdtv.org/forums/thread-cisco-sta-1520-tuning-adapter-poops-out?pid=2893#pid2893
     
  20. moyekj

    moyekj Well-Known Member

    12,125
    795
    Jan 23, 2006
    Mission...
    I've been using MoCA for years in conjunctions with TAs without a POE filter without issue. My MoCA signals are >1GHz range. I don't chain the MoCA adapter after the TA but rather have a split with 1 side going MoCA and the other to TA and then TiVo. So while POE may be recommended it may not be absolutely necessary.
     

Share This Page