Cox Orange County California - completely wrong channel line up!

Discussion in 'TiVo Help Center' started by mvalpreda, Aug 9, 2020.

  1. Aug 9, 2020 #1 of 67
    mvalpreda

    mvalpreda Member

    57
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    Nov 12, 2007

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    No idea what happened, but sometime in the last 48 hours the line up I have is for Panama City, Florida, and I'm in Orange County, California. My NBC shows ABC, few channels I never had before, etc.
    Anyone else in OC with a completely shot lineup?
     
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  2. Aug 9, 2020 #2 of 67
    drdavid4

    drdavid4 New Member

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    Aug 9, 2020
    I live in Laguna Niguel, CA and use Cox for my cable feed and have the same problem. Many stations are incorrectly listed. I sent in an email asking for support. Hope this gets adjusted ASAP.
     
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  3. Aug 9, 2020 #3 of 67
    alfansome

    alfansome New Member

    8
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    Apr 5, 2016
    I live in North Tustin and have the exact same problem. Most channels are wrong (somewhere in Florida it seems), all of 800 is missing, etc. I contacted Tivo phone support to report the issue; they said they would look into it and it would take 1 to 2 weeks to resolve; don't understand how something can happen so unexpectedly.
     
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  4. Aug 9, 2020 #4 of 67
    mvalpreda

    mvalpreda Member

    57
    2
    Nov 12, 2007
    I ran though guided setup again on both of my Roamio Pros.....and one is right, one is still wrong.
    I did them different. One I said was Cox, one I said I didn't know....and it asked me what was on particular channels. The one where I said I didn't know appears to be okay.
    Running through setup again on the one that is wrong.
     
    mmf01 likes this.
  5. mmf01

    mmf01 Member

    153
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    Jan 31, 2011
    Orange...

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    All screwed up here too. Tuning adaptor on one box won’t even sync now.

    Is everyone with an issue using a Tuning adaptor? I’m wonder if this this a COX screwup vs. TiVo. COX controls the channel mapping in the TA and the fact one of mine won’t come back online seems to land squarely in the COX incompetence camp.
     
  6. duhmel

    duhmel Member

    105
    6
    Feb 15, 2005
    I have the same problem on three TIVOs. I am in Newport Beach. Looks like a TIVO screw-up in downloading channel info for Cox Orange County. I don't see why it should take 1-2 weeks. I suggest everybody start calling Tivo daily until this gets resolved.
     
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  7. tvmaster2

    tvmaster2 Well-Known Member

    2,637
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    Sep 9, 2006
    Same thing down south in the Aliso Viejo/San Clemente area. Super-long message in ‘TiVo Messages’ showing all the apparent, deleted and added channels. Total clusterf@#$. I also use SageTV, who uses a different listings provider (Zap2It), and I rent a Cox box, so it should be easy to see who screwed up. The listings in my SageTV guide are correct.
    Take two channels, Motortrend and MTVLive, 1132 and 1131. Both are coming in on those channels, but the TiVo guide lists them on some other random channels, and 1131/1132 had been de-selected. I went into ‘Channel Setup’, reselected them (as they are still there), and indeed they are as they should be. However, there are ZERO listings for the effected channels.
    Looks like a TiVo mess-up.
     
    Last edited: Aug 10, 2020
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  8. duhmel

    duhmel Member

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    Feb 15, 2005
    I just sent an email to Tivo reporting the problem and identifying this thread. It won't hurt if more people send emails to Tivo reporting the problem. Tivo Customer Support Community
     
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  9. tvmaster2

    tvmaster2 Well-Known Member

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    Sep 9, 2006
    Do you have a Cox, set-top box? If so, is the Cox guide incorrect also?
     
  10. mmf01

    mmf01 Member

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    Jan 31, 2011
    Orange...
    Both tuning adaptors here in RSM are now flashing. Cable cards are fine. First it was one TA, now it’s both. TA seems to stop working right after the box receives it daily update.

    Same issue as @tvmaster2 with the super long unformatted channel line up message.
     
  11. LynnL999

    LynnL999 Active Member

    467
    32
    Oct 7, 2002
    Irvine,...
    Me too. Irvine. Literally every channel is wrong. It looks like it was reset to Orange County, Florida, not Orange County, California.

    I will submit a lineup form.

    I'd also suggest that everyone tweet @TiVoSupport and demand this get fixed in less than 2 weeks. That's ridiculous.

    This reminds me of the great "Let's move all the HD channels from the 700's to the 1000's overnight" Cox fiasco of years ago. But at least then we had TivoMargaret here to help sort things out and it was 95 percent fixed within 2 days.
     
    Last edited: Aug 10, 2020
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  12. moyekj

    moyekj Well-Known Member

    12,238
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    Jan 23, 2006
    Mission...
    Just chiming in with a "me too". Never seen such a screw up as bad as this before. What are they trying to push me to YTTV for good?

    Guess everything has to be a manual recording for now...

    Even manual recordings would be too difficult to deal with so I just signed up for a month of YTTV for now since I'm sure it will take TiVo a while to fix this mess...
     
    Last edited: Aug 10, 2020
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  13. mmf01

    mmf01 Member

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    Jan 31, 2011
    Orange...
    As someone else suggested, trying the “Repeat Guided Setup”, pick “I’m not sure” from the provider list, select the 2 correct channel names from the on screen prompts (EODTV and KCBS) did the trick for me on at least one box with the second working it’s way to loading. TA’s are still offline, but channel lineup and all channels now appear correct.

    Tivo Customer Support Community

    And no...thankfully you don’t lose your shows with this option. Make sure to force another network connection you’re back on the home screen and be prepared to wait.

    EDIT: So, both boxes appear to have somewhat correct line ups now, however the lineup that was auto- selected based on “I don’t know” is actually for “COX Mission Viejo” vs. “COX Orange County Digital”. I suspect the latter is the issue. Close enough for tonight at least. Lol.
     
    Last edited: Aug 10, 2020
  14. mmf01

    mmf01 Member

    153
    11
    Jan 31, 2011
    Orange...
    Try the repeat guided setup option and select anything close other than “Cox Orange County Digital”. Switching to “Cox Mission Viejo” - this was auto-selected when I picked the “I don’t know” option and answered channel questions. This workaround seems to be close enough to what I had to not loose any upcoming recordings.
     
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  15. LynnL999

    LynnL999 Active Member

    467
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    Oct 7, 2002
    Irvine,...
    In the meantime -- repeating guided setup did work for me. I chose "I don't know" when asked which provider I have. Answered channel 1 is VOD and channel 2 is KCBS, and I got something resembling the correct lineup.
     
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  16. tvmaster2

    tvmaster2 Well-Known Member

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    Sep 9, 2006
    Confirmed - Cox Set top box guide listings also correct. Looks like a TiVo mess...

    I did Guided Setup, and changed my listings from ‘Cox Orange County’ to ‘Cox Orange County Mission Viejo’. At least the Premium channels look correct.
     
    Last edited: Aug 10, 2020
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  17. alfansome

    alfansome New Member

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    Apr 5, 2016
    did this tv have a tuning adapter? AND

    after doing the setup with "I don't know" what does account information show as the source provider? (assume you didn't change the zip code)
     
  18. moyekj

    moyekj Well-Known Member

    12,238
    897
    Jan 23, 2006
    Mission...
    Was also able to "fix" the problem by repeating guided setup and using "I don't know" and choosing EOD for channel 1 and KCBS for channel 2. System Info shows same zip code as before (92692) and the "Cable Provider" as "Cox Cable Communications Mission Viejo Standard Cable". I think previously it was set to Aliso Viejo Digital or something close to that.
     
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  19. alfansome

    alfansome New Member

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    Apr 5, 2016
    I guess if you change the cable provider this way you’ll have to go through this procedure again when/if they fix the problem and change it back?
     
  20. tvmaster2

    tvmaster2 Well-Known Member

    2,637
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    Sep 9, 2006
    More than likely. I wonder what’s happening in Orange County, Fl.
     

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