Cox NoVA - missing HD movie channels

Discussion in 'TiVo Series3 HDTV DVRs' started by jeffprop, Dec 22, 2011.

  1. jeffprop

    jeffprop New Member

    11
    0
    Sep 27, 2006
    Cox -...
    I am a Cox NoVA customer and recently bought a HD TV. When I hooked everything up to the new TV and started flipping through the channels, I saw that several of the HD movie channels would not turn on. I never looked at the channels until then since I had a SD TV. The screen would be black for several seconds and I would get an error saying something about the Tuning Adapter not being able to turn on the channel. These were for several channels that work fine on the SD version along with the additional HD movie channels.
    After googling the issue, I saw that other areas have reported similar problems and have cited FCC violations. Reading the "CableCARD: Know Your Rights" guide on the fcc website indicates that I am not receiving channels I should because they are not on-demand. Further googling produced an FCC ruling in 2009 that Cox had violated several FCC regulations and either ignored or partially complied with them. I did not see any followup.
    I called Cox and they said that I should get them and would send a signal to my tuning adapter. That did not fix it. I fear that repeat calls will only have them do the same thing several times and then give up.
    Has anyone else had the same problem with Cox NoVA and their tivo w/ cable cards? I want to know if there is a phrase I need to tell the Cox people so they will fix it or send it up to a higher level technician that knows what to do, or if I need to fill out an FCC violation form.
     
  2. unitron

    unitron Well-Known Member

    16,576
    41
    Apr 28, 2006
    semi-coastal NC
    Did you already have a Tuning Adapter when you were using the old TV before you bought the new one?

    Did it work then?
     
  3. jeffprop

    jeffprop New Member

    11
    0
    Sep 27, 2006
    Cox -...
    I already had a Tuning Adapter. I never checked the HD channels with my old TV. I can only assume that it never worked since the only thing that changed was the tv and the connecting cable to the tivo.
     
  4. unitron

    unitron Well-Known Member

    16,576
    41
    Apr 28, 2006
    semi-coastal NC
    With the old TV, was there a TiVo involved? What model number (it starts with TCD) Were there cable cards involved as well as the TA? What was hooked to what with what kind of cable?

    What's hooked to what now with what kind of cable?

    Is the old TV still around?
     
  5. CoxInPHX

    CoxInPHX COX Communications

    2,474
    66
    Jan 14, 2011
    Phoenix, AZ
    If these are the channels you are referring to they are called the Plus Package Channels and Cox decided to bundle them with the Whole Home DVR only. But there has been some progress in California to get them on a TiVo and other Cable Card devices capable of tuning 1GHz and MPEG4 (H.264)

    See these threads and discussions.

    http://www.dslreports.com/forum/r26597605-CATV-Plus-Package-HD-Channels-CableCARD

    http://www.sandiegohdtv.org/forums/thread-plus-package-hd-channels-cablecard

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=464429
    http://www.tivocommunity.com/tivo-vb/showthread.php?p=8832970#post8832970


    http://ww2.cox.com/wcm/en/residential/datasheet/northernvirginia/Fairfax.pdf
    COX NoVA PLUS PACKAGE HIGH DEFINITION*‡
    HBO
    1301 HBO Comedy HD (East Coast)
    1302 HBO Zone HD (East Coast)
    1303 HBO Signature HD (East Coast)
    1305 HBO Family HD (East Coast)
    1306 HBO Latino HD (East Coast)
    1310 HBO HD (West Coast)
    1313 HBO 2 HD (West Coast)
    Cinemax
    1322 Thriller Max HD (East Coast)
    1323 Action Max HD (East Coast)
    1331 5 Star Max HD (East Coast)
    1334 Cinemax HD (West Coast)
    1335 More Max HD (West Coast)
    Showtime
    1342 Show Case HD (East Coast)
    1343 Show Extreme HD (East Coast)
    1350 Showtime HD (West Coast)
    1361 TMC Extra HD (East Coast)
    1366 TMC HD (West Coast)
    Starz
    1370 STARZ! Comedy
    1373 Starz Black HD (East Coast)
    1374 Starz Kids & Family HD
    1375 Starz in Cinema HD (East Coast)
    1381 Starz HD (West Coast)

    Others - Fairfax
    1152 The Hub HD
    1231 Cooking Channel HD
    1253 Outdoor HD
    1254 DIY HD
    1900 SWRV HD

    http://ww2.cox.com/wcm/en/residential/datasheet/northernvirginia/Fredericksburg.pdf
    Others - Fredericksburg
    1102 The Hub HD
    1230 Cooking Channel HD
    1253 Outdoor HD
    1254 DIY HD
    1900 SWRV HD
    ‡ Requires a Plus Package subscription and a subscription to the corresponding channel.
     
  6. jeffprop

    jeffprop New Member

    11
    0
    Sep 27, 2006
    Cox -...
    Thanks for the info CoxInPHX. I was mainly looking for Cox Fairfax customers who are having the same situation as I am. Other areas have a lot of discussion, but the Fairfax area seems very quiet. It looks like I found someone in one of the threads you listed.
    It looks like there is an FCC violation since these channels should be provided to Fairfax cablecard customers in some way, like with an additional fee like other areas.

    unitron - I did not think I needed to state that I had my old tv connected to a tivo since I am posting on a tivo forum, but that is the case. My apologies. I have a tivo HD with two cable cards and a tuning adapter. My old tv connected to the tivo via s-video. My new hdtv connects via hdmi. My old tv was freecycled and weighed over 240 lbs, so I have no intentions of getting it back to see if the channels worked on it even if the new owner let me borrow it. I highly doubt it would be different from my new tv since the only change was the output cable from the tivo.
     
  7. sudodate

    sudodate New Member

    11
    0
    Oct 9, 2007
    Fairfax, VA
    I have some some good news for Cox NoVA users - most likely you will be getting the Plus Pack channels soon at no extra cost.

    A couple weeks after I filed my FCC complaint, I was contacted by a Cox rep who let me know that Cox has decided to provide free access to the Plus Pack channels to anyone using a CableCard with a Tivo, Seton Infinity, or HD Homerun Prime. (not perfect, but it's a start)

    The rep's initial attempts to enable those channels didn't work, so they now have Cox engineers working with Cisco and Tivo to work this out. Once they have a solution (currently not expected until late January), it will be used to enable the channels for all of us.

    FYI - I don't know yet which actual models this will work for. There's a chance they'll only enable channels for Series 4s, but based on what I've read from San Diego users hopefully it will also work with Tivo HDs.
     
  8. CoxInPHX

    CoxInPHX COX Communications

    2,474
    66
    Jan 14, 2011
    Phoenix, AZ
    The "Plus Package" compatibility list of CableCARD devices confirmed by two Cox employees is as follows.

    • TiVo Premier
    • TiVo Premier XL
    • TiVo Premier Elite
    • Ceton InfiniTV 4/6 OCUR PC Digital CableCARD tuner
    • SiliconDust HDHomerun Prime

    The device must have a 1GHz tuner and be capable of MPEG4 (H.264)
    Some Cox markets may currently be MPEG2, but the plan appears to be to move the channels to MPEG4 (H.264), Cox Arizona is currently testing MPEG4 (H.264) delivery, for the Plus Package ONLY.

    [​IMG]
    HUBHD - Channel 1101 (Cox Arizona)

    [​IMG]
    Video Format MPEG4 (H.264)
     
  9. moyekj

    moyekj Well-Known Member

    12,131
    796
    Jan 23, 2006
    Mission...
    I'm curious for those that can tune H.264 channel such as the one above are you able to download a recording to a computer and play it without problems using TiVo Desktop or similar software? In picture above CCI=0x0 so download should be allowed but I'm curious if TTG actually works with H.264 for US market.
    P.S. It probably will require "Fast transfers" enabled in TD 2.8.2 for it to work so as to download as mpeg2 Transport Stream container format with H.264 video and AC3 audio.
     
  10. LynnL999

    LynnL999 Member

    445
    23
    Oct 7, 2002
    Irvine,...
    Doesn't the TiVo HD meet these qualifications?
     
  11. moyekj

    moyekj Well-Known Member

    12,131
    796
    Jan 23, 2006
    Mission...
    It has the hardware capability but perhaps would need a software update that TiVo would be unlikely to release at this point.
     
  12. mcsands59

    mcsands59 New Member

    4
    0
    Feb 6, 2012
    Does anyone know if there has been any resolution to this problem in Fairfax? I know from my personal experience with the Cox tech associates that they are ill-trained regarding the Plus Package channels and TiVo (CableCARD) devices--it took me four call-ins to get to a Cox CableCARD specialist who could confirm that I should, indeed, be receiving these channels; all other associates said I could only get these channels on their leased Whole Home DVR, which is a violation of FCC rules as a previous poster mentioned. I have had the Plus Package channels I subscribe to (HBO and STARZ) added to my account--it shows up on my bill as HD HBO+ $0.00--but Cox has been unable to authorize the channels; when tuning in I receive "Channel not authorized. Contact your cable provider". I've had the ticket escalated to their engineering department and was told to call back in a week or so, but judging by the OP's post date of early December, it seems like these issues should be resolved already. Is anyone else having similar problems?
     
  13. sudodate

    sudodate New Member

    11
    0
    Oct 9, 2007
    Fairfax, VA
    My Cox NoVA "resolution specialist" first told me they were working on the problem of getting these channels to series4 tivo units on December 15th.

    On January 26th, I got this bit of news:
    Just a quick update; our Corporate Engineering Team is still testing out solutions for this issue. I will definitely let you know as soon as I get further updates. Thank you for your patience.

    Apparently they're still working out how to get a Cox CableCard, Cisco SDV tuner, and series 4 tivo to play nice together for these channels.
     
  14. CoxInPHX

    CoxInPHX COX Communications

    2,474
    66
    Jan 14, 2011
    Phoenix, AZ
    Sounds like NoVA is in the same boat as Cox AZ. Are the channels in NoVA also MPEG4 (H.264)?

    Cox AZ is also Cisco SDV TAs.
     
  15. mcsands59

    mcsands59 New Member

    4
    0
    Feb 6, 2012
    The Plus Package channels in Cox Nova are also using MPEG4 versus the MPEG2 used by all other channels.
     
  16. mcsands59

    mcsands59 New Member

    4
    0
    Feb 6, 2012
    An update for the NoVa area.

    I just got off the phone with a helpful representative from Cox. I asked about the current issue I'm having with the Plus Package premium channels, i.e. Cox is unable to authorize the channels. He read me an email from his tech lead that stated that this is a known issue on Tivo's end. Apparently Tivo was not as ready for the roll-out of MPEG4 channels as the lead us all to believe--this makes sense given that SilconDust boxes and other retail boxes are receiving these channels already. According to conversations between Tivo and Cox, Tivo will have a patch worked out and sent to Cox for testing by 20 February 2012 (next week). The Cox representative said that once Cox tests that the patch works, they should be able to authorize the channels. The target date for this authorization is 28 February 2012.

    I hope that this actually comes to fruition. It would be nice to have the extra channels.
     
  17. Cactus Bill

    Cactus Bill New Member

    11
    0
    Jan 29, 2012
    Anybody have any updates regarding availability of these channels? I'm in Phoenix and as of today, we are still without them. Is the problem limited to Northern Virginia and Phoenix?
     
  18. CoxInPHX

    CoxInPHX COX Communications

    2,474
    66
    Jan 14, 2011
    Phoenix, AZ
    I posted this update here:
    http://www.tivocommunity.com/tivo-vb/showthread.php?p=8974685#post8974685

    Update on MPEG4 (H.264) Cox Plus Package channels in NoVA and Arizona not being able to be Authorized. Both markets are Cisco and use Tuning Adapters, an update by Cisco has also been mentioned, but not verified.

    But, TiVo has confirmed that the issue needs a TiVo software patch/update to support the new MPEG4 channels, which will most likely be included in the next software release. I also got an email confirmation from TiVo of the needed update.
    http://www.dslreports.com/forum/r26945421-CONFIRMED-TiVo-Premiere-problem-fix-coming-qSpring-2012-q

    I am not aware of any other markets using MPEG4 (H.264) for the Plus Package channels. If anyone in a market other than NoVA or Arizona can confirm usage of MPEG4 (H.264), please post.
     
  19. ironmike

    ironmike New Member

    11
    0
    Oct 8, 2008
    I too am a Cox Fairfax customer. Tivo Series 3 XL HD (not a Premier). I have quite a few HD channels that I should be getting (they are not part of Plus Package) but the Tivo reports 'channel currently unavailable - contact cable provider' when I try to tune to them. I have the Cisco SVA like everyone else with HD from Cox in Fairfax county.

    Is upgrading to a Tivo Premier my only option for fixing this? Am I misreading this thread? Is the problem Cox's or Tivo software?
     
  20. CoxInPHX

    CoxInPHX COX Communications

    2,474
    66
    Jan 14, 2011
    Phoenix, AZ
    List some of the channels you are missing. The Series 3 with a working Tuning Adapter should be receiving everything you subscribe to. The Series 3 will most likely never be able to receive the Plus Package HDs in MPEG4.

    Perhaps your Tuning Adapter is not working properly or the CC or TA is not authorized correctly.

    You can check your Tuning Adapter status from the TiVo Tuning Adapter Diagnostics Menu the following value messages should read as follows, if the Tuning Adapter is communicating properly.

    * Status Summary > INITIALIZATION: Status: Ready
    * POST and Boot Results > BOOT STATUS UNcfg: Ready
    * RF Statics > DAVIC: Connected, Status: Locked (This status is essential)
     

Share This Page