Cox Doubling Cablecard Fee!

Discussion in 'TiVo Series3 HDTV DVRs' started by djones18, Aug 8, 2007.

  1. TiVotion

    TiVotion Early Adoptersaurus

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    Tampa, FL

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    They should be ashamed. What a bunch of Cox.

    (Come on, it took someone this long to say that?)
     
  2. Rucker

    Rucker Member

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    Service Electric is a small company (or set of companies?) that services parts of PA and NJ. Bit of trivia: the founder, John Walson is credited with starting the first cable tv system in 1948.

    Being small, they may not be required to provide cable cards. I bet they charge $125+ each.
     
  3. BobCamp1

    BobCamp1 Well-Known Member

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    Yep.

    Or simply trying to recoup the extra load that Tivo users put on their technical support center. Those other posts have people who have had multiple truck rolls and/or multiple calls to tech. support. That can't be cheap to support. Rather than charging everybody else, why not charge the people who are actually causing the increased load?

    Or maybe, as the cable cos. have said, the price of the box will increase since they now must have CableCards. So $2.50 of that increase is in the card itself and $0.60 is the cost to upgrade the box. Does anyone know if all the new boxes they lease will also contain this increased fee? They all have CableCards in them. If they don't, I'd complain about that -- that's unfair.

    Or, as someone else has suggested, maybe demand has shot up and supply is limited. That should not be the case as the increase was anticipated. But since there are only two suppliers, it could be.

    Or perhaps they are out to get those evil Tivo owners. I'm not sure why they would alienate their own customers -- maybe they are taking a page out of the RIAA's playbook.

    Or maybe it's a combination of all of these things. I believe the cost of renting a CableCard is supposed to be "reasonable" according to the FCC. So ask the FCC if your price is reasonable.
     
  4. MickeS

    MickeS Well-Known Member

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    Uh... that would be themselves. THEY are the incompetent ones, THEY are the ones who refuse to just mail out cards or let cards be picked up for self-install.

    And then they have the gall to charge extra for their own incompetence!

    But they are NOT a monopoly, so I guess it's OK.
     
  5. TerpBE

    TerpBE Go Terps!

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    I had a similar pricing problem with Comcast, and I found an FCC paper that specified how much the companies were charging. I emailed the woman at the FCC who wrote it, and explained that Comcast was overcharging their customers.

    I also happened to Cc: several Comcast VPs on the email. 56 minutes later I got a call from somebody at Comcast corporate who straightened everything out. ;)

    For contact information on someone who can fix things if you're being overcharged, see THIS POST
     
  6. StuffOfInterest

    StuffOfInterest New Member

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    McLean,...
    Do you have a link for this announcement anywhere? Nothing is listed in their current pricing guide ( http://www.cox.com/fairfax/cable/rates.asp ). I'd like to cite it in a complaint to the FCC. I'm about ready to make a two point complaint. This first issue is over Cox not allowing self installs. They allow it for set-top boxes, so there is no reason they shouldn't allow it for cablecards. The second issue will be on this unfair pricing.

    It is obvious that Cox (and other providers) are trying to scare people away from cablecards. With many new televisions coming with cablecard slots, there are a lot of people besides TiVo users being affected. An example for me is that I'd like to put a smallish (OK, 32" may not be that small) TV on the wall in my kitchen. The electrical and cable connections will be plumbed through the wall so no wires are exposed. Where the heck would I put Cox's cable box, in the refrigerator?

    The FCC is going to have to clamp down on these companies or they will just come up with more excuses and methods to retard growth of a very logical technology.
     
  7. MichaelK

    MichaelK Active Member

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    what exactly are the line items involved?

    I'm fairly certain that the FCC warned cable NOT to charge over 2 dollars per card for the equipment rental. I dont belive they made a regulation but I seem to recall a threat that the FCC thought 2 bucks was reasonable and charging more would instigate an investigation and likely a regulation about pricing. So if they are indeed going to charge 4+ bucks for the card rental then I think the FCC will be all over them.

    that said- the programming fees that get tacked ON to the cablecard rental fee are pretty much what the market will bear. So the total cost for the cablecard device can be much more than 2 dollars even with the actual rental limited to 2 bucks or less.

    ALso there are the "additional outlet fees" which again I think are quasi regulated - as in they can't make a large profit off them but the expenses related to additional outlet can be widely interpreted (clearly 20 feed of rg6 and a 3 dollar splitter do not account for even a 2 dollar a month additonal outlet fee- so cable is including some other parts of their infrastructure there- and that's a whole 'nother argument....)
     
  8. dt_dc

    dt_dc Mostly Harmless

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    Northern...
  9. SugarBowl

    SugarBowl Member

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    Everyone had to have seen this coming. And it will only get worse. We still have to rent a device from the cable company, so how is anything improved?
     
  10. MichaelK

    MichaelK Active Member

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    dt_dc since you seem to be all knowing abotu CC's-

    do you know the basis of the $2 ceiling that has exisited up till this point? I can't find it anyplace But I thought some time ago a read abotu the FCC threatening as above? AM I imagining reading that?
     
  11. SugarBowl

    SugarBowl Member

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    hehe.. they even give you that extra jab at the bottom in case you missed the line item.

    I guess if this is an MCARD rate, and you can now only rent 1 card instead of 2, it's a wash.. But prices will go up again..
     
  12. StuffOfInterest

    StuffOfInterest New Member

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    McLean,...
    Thanks! That's just what I need. I'm surprised they didn't go ahead and price the cable card at more than a HD box just to dispell any doubt of their intentions.

    I'd really encourage anyone else here in Fairfax County to write the FCC on this.
     
  13. Droobiemus

    Droobiemus PSWii60

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    Might as...
    I really hate Cox. As soon as FIOS is available in my area, I'm switching.
     
  14. dt_dc

    dt_dc Mostly Harmless

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    Something to keep in mind for those looking to the Fairfax County cable franchise authority or FCC (for pricing regulations / controls for Cox Fairfax) ...

    Cox Fairfax petitioned for a finding of effecitve competition from the FCC. This was granted earlier this year (March):
    http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-07-944A1.pdf

    This finding of effective competition revokes the authority of Fairfax County to regulate rates for Cox, and exempts Cox from most (if not all) FCC rate regulation (including tier buy-through prohibitions, uniform pricing regulations, etc Edit: in Fairfax).

    This is not meant to discourage people from complaining to the franchise authority (or FCC) ... it's just intended as informational (ie, don't be too surprised if the franchise authority tells you they can't regulate rates). BTW, I have also found Fairfax's cable regulatory board to be reasonably responsive and even pro-active ... once you get past that 'first level' complaint response.

    In other news ... cable companies keep applying for rate relief / findings of effective competition from the FCC ... including Comcast's recent application(s) covering approx. 150 communities (largest batch of petitions I've seen to date):
    http://www.multichannel.com/article/CA6466013.html
    http://fjallfoss.fcc.gov/edocs_public/openAttachment.do?link=DOC-275763A1.pdf
     
  15. StuffOfInterest

    StuffOfInterest New Member

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    McLean,...
    FIOS is in my area (my next door neighbor has it). I've avoided them to date because I'm really unhappy the way Verizon is going after Vonage. Still, cost has to rule. At the point of where I'm ready to put a new TV in the house (with cablecard enabled TiVo HD) I'm going to have to run the pricing head to head for both Cox and Verizon to see who comes out better.

    You would think with real cometition that Cox would be paying more attention now. Guess they are slow to realize the market is changing.
     
  16. dt_dc

    dt_dc Mostly Harmless

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    As an example, every year, the FCC requests comments on the status of MVPD competition. Included in Fairfax County's most recent reply ...
    While Fairfax County may not be able to regulate Cox's rates ... they have advocated for "the Commission to more aggressively exercise its regulatory authority in regard to resolving issues relating to consumer equipment, navigation devices, CableCARDS, and technical standards".
     
  17. wtkflhn

    wtkflhn Member

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    When HD first came out in 2003. Cox required us to BUY the HD cable box. A Motorola 6312, I think. It is not a DVR, just a box that gets analog and digital ch's, and or course, HD. It has a slot on the front for a cable card of some type. But they have never used it. I do have to pay for "digital outlet" fee of $6.99.
    But the programing is free. I don't have pay tv or the digital packages. But they do give me the basic and extended basic digital channels without charge. I have access to Music choice channels and VOD.

    Don H.
     
  18. FranX39J

    FranX39J New Member

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    Service Electric is a small company (or set of companies?) that services parts of PA and NJ. Bit of trivia: the founder, John Walson] is credited with starting the first cable tv system in 1948.

    Being small, they may not be required to provide cable cards. I bet they charge $125+ each.[/QUOTE]


    As someone who is forced to endure the horrible service of Service Electric in eastern PA, I can assure you that they haven't updated their equipment since 1948!
     
  19. humperdinck

    humperdinck New Member

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    Cocks.
     
  20. lombard

    lombard Member

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    BFE, USA
    A bit of a thread fart, perhaps, but no one else has addressed this. Buying any cable cards would be a waste of your money. T-W wouldn't authorize any cards not rented from them, and even if they did, moto cards wouldn't work for you since T-W seems to have S-A head works.

    If it makes you feel any better, I'm now with my second cable company on my S3 that uses S-A cards. Never had a problem with them.
     

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