Cox cablecard and tuning adaptor

Discussion in 'TiVo Help Center' started by Sparky1234, Oct 27, 2016.

  1. Sparky1234

    Sparky1234 Well-Known Member

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    May 8, 2006

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    I have 3 TiVo Premieres with Cox as my cable TV provider. Cox disable HBO on one of the 3 cablecards. I used the TiVo website help section to troubleshoot and ensure that my equipment and channel signal strength were good. Then called Cox Cable to send a reset signal to just this one box as I have had problems in the past when Cox resets all boxes. Cox tech support was extremely helpful and knowledgeable about cablecards and tuning adaptors and sent the reset signal which did not solve my issue. I had to press tech support to check if HBO was authorized on this box. Apparently a glitch in their system de-authorized only HBO on this one box.
     

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