Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Nov 8, 2011 #1981 of 2181
    LynnL999

    LynnL999 Active Member

    471
    32
    Oct 7, 2002
    Irvine,...

    Advertisements

    I am with you on both points! I am really excited about BBCA.

    So after venting my spleen a bit on Twitter, a Cox rep called me.

    She said all of the HD channels will be moving to the 1000's in December, and the new channels are mostly for testing purposes. What cable card users have now should smooth out and be the same as the regular lineup, except for the Plus Pack which we're apparently not supposed to have at all.

    So I was told.
     
  2. Nov 8, 2011 #1982 of 2181
    LynnL999

    LynnL999 Active Member

    471
    32
    Oct 7, 2002
    Irvine,...
    Both my TiVo's are HD's. Can I file a complaint too?
     
  3. Nov 8, 2011 #1983 of 2181
    tvmaster2

    tvmaster2 Well-Known Member

    2,659
    115
    Sep 9, 2006
    I would...Cox is taking the low road on this one, legal or not
     
  4. Nov 8, 2011 #1984 of 2181
    tvmaster2

    tvmaster2 Well-Known Member

    2,659
    115
    Sep 9, 2006
    regarding the "Plus Pak", we need to complain to the FCC on that issue. Essentially, I pay $21 for HBO/Starz. For that I receive SIX HD versions of those channels. For a measly $5, Cox DVR renters receive at least 10 of those HP Premium channels, which I CANNOT subscribe to. Essentially, TiVo/Cable-card renters are SUBSIDIZING the Cox DVR renters, as they are getting channels from HBO / Starz / Encore based on a "group" rate from those content providers. It's complete bulls$&t. But if no one writes the FCC, then you get the government you deserve, you know?
     
  5. Nov 9, 2011 #1985 of 2181
    LoREvanescence

    LoREvanescence Always Autocorrected

    12,051
    3,223
    Jun 19, 2007
    Salem, MA

    Advertisements


    does anyone have a good complaint written up that I could recycle and send to them? I haven't complained to the fcc yet as I just never felt like sitting down to write a formal complaint.
     
  6. Nov 9, 2011 #1986 of 2181
    LynnL999

    LynnL999 Active Member

    471
    32
    Oct 7, 2002
    Irvine,...
    If you go to the FCC site, you'll click through to a complaint form. You can pretty much paraphrase what tvmaster said -- I would leave out the bulls$%t part though :)
     
  7. Nov 9, 2011 #1987 of 2181
    CoxInPHX

    CoxInPHX COX Communications

    2,481
    69
    Jan 14, 2011
    Phoenix, AZ
    Anyone up for posting a professional complaint letter?

    If not, I do plan to draft and post a letter in the near future, actually 3 letters, one to the FCC, one to the local Cox market and one to Cox Corporate in Atlanta. Cox Arizona has not officially launched the Plus Package channels, so at the current time I do not have a legitimate complaint, but I want to be ready.
     
  8. sudodate

    sudodate New Member

    11
    0
    Oct 9, 2007
    Fairfax, VA
    I filed a complaint today. In Fairfax, VA they don't call anything the Plus Pack yet... but they still have a block of 27 channels (including most of the premium movie channels) which are only available if you use the Cox Trio "Whole Home" DVR.

    When I called Cox today to find out why most of the HBO channels showed up as "not authorized", the tech support rep told me honestly that Cox had decided to only make those channels available to people who pay for their most expensive DVR.

    Seriously... how do they get away with this?
     
  9. unitron

    unitron Well-Known Member

    16,595
    62
    Apr 28, 2006
    semi-coastal NC
    How many cable companies do you have from which to choose?

    I'm guessing it's probably 1.

    I'm thinking that's the answer to your question.

    Maybe you need to talk to whatever local politicians are on whatever local body that says which cable company gets to use the right of way in which area of your community.
     
  10. slowbiscuit

    slowbiscuit FUBAR

    4,698
    634
    Sep 19, 2006
    In the ATL
    Folks with this issue also need to talk to their local franchise authority, they will have contacts to escalate with Cox. Once you can show them it's an FCC violation, they might listen (both the county/city and Cox). Google Cox Cable's executive relations number and talk to corporate as well. They need to know that they are in violation of the regs.

    Of course explaining how Tivo uses Cablecards and Tuning Adapters will be lots of fun...
     
  11. unitron

    unitron Well-Known Member

    16,595
    62
    Apr 28, 2006
    semi-coastal NC
    What you explain to the local franchise authority is that you'd hate to have to support their opponent(s) in the next election, but...
     
  12. LynnL999

    LynnL999 Active Member

    471
    32
    Oct 7, 2002
    Irvine,...
    I received a reply to my FCC complaint that appeared to be a form letter. It had nothing to do with cable cards or anything I actually said in my complaint :(
     
  13. lrhorer

    lrhorer Active Member

    6,933
    10
    Aug 31, 2003
    San...
    Why does that not surprise me? OTOH, did you specifically reference FCC Rule 76.1205(b)(4) and the fact you are not receiving linear SDV channels that other subscribers with the same level of service you have are getting? This issue fundamentally has nothing to do with CableCards, so mentioning them is really superfluous.
     
  14. CoxInPHX

    CoxInPHX COX Communications

    2,481
    69
    Jan 14, 2011
    Phoenix, AZ
    See this posting all California markets should have access to the Plus Package channels by December 1st, on a capable 1GHz CableCARD tuner.

    None of the Cox Plus Package channels are using SDV. They are simply broadcast over the legacy 860MHz range.

    There was some discussion about using MPEG-4 for these channels, but I believe they are currently MPEG-2, they are here in Phoenix. In Phoenix they are live for testing purposes, but are not Authorized on CableCARDs at this time.
     
  15. lrhorer

    lrhorer Active Member

    6,933
    10
    Aug 31, 2003
    San...
    I cannot argue that it is not the case, since I am not there, but according to the response above, only certain Cisco 1GHz boxes can receive them. That smells a lot like SDV.

    If they are only there for testing purposes, then they are probably not breaking any laws, but that is not what the website suggests.

    OTOH, something else is fishy. Twenty-seven SDV channels is just an awfully tiny number, and if they are deploying SDV, then there is no need to go above 750 MHz. 750MHz is enough for thousands of SDV channels, unless their nodes are over-extended. No matter what, something does not add up.
     
  16. jodell

    jodell TiVo geek

    138
    2
    Jul 9, 2002
    Irvine, CA
    I filed a FCC complaint a few months ago and called Cox OC customer relations months before I found this thread. Neither resulted in any changes. I was actually told that the Plus Package channels "couldn't possibly be working on my TiVo because they were not SDV". I offered to repeat the audio from any working Plus Package channel to the rep but she declined. :')

    I will file a new FCC complaint as well as copy the local franchise board, etc. Maybe if we make enough noise, the Plus Package channels will "magically" start working.

    Jeff
     
  17. LynnL999

    LynnL999 Active Member

    471
    32
    Oct 7, 2002
    Irvine,...
    I did mention that rule, and also that I was a cable card subscriber, which seemed relevant to how I get the channels at all without a Cox HD receiver or DVR.

    (Unfortunately, the FCC doesn't email you a full copy of your complaint.)
     
  18. LynnL999

    LynnL999 Active Member

    471
    32
    Oct 7, 2002
    Irvine,...
    I'm in Irvine too -- I'd be happy to send a letter as well. If you'd post yours, it would be helpful, though I won't copy it word for word :)
     
  19. Dec 5, 2011 #1999 of 2181
    Holazola

    Holazola Santa Barbarian

    16
    2
    Dec 21, 2005
    Santa...
    Quick question: Does anyone have a spec sheet for the Motorola M-cards. Are they 1Ghz bandwidth capable devices? I can't find any detailed info about them.

    I have COX in Santa Barbara and I got the "above 860mhz" story line today. It looks like about 30 of the 120 or so available "1000 series" HD channels "REQUIRE" their newer rental HD STBs. I pay $15/mo for 9 channels of HBO and only get 2 channels in HD. What a load of crap.
     
  20. Dec 6, 2011 #2000 of 2181
    CoxInPHX

    CoxInPHX COX Communications

    2,481
    69
    Jan 14, 2011
    Phoenix, AZ
    The CableCARD is a decryption device, not a tuner. There is no such thing as a 1GHz capable CableCARD. Tuning limitations are dependent upon the device's tuner. The TiVoHD and Premiere both have a 1GHz tuner. Cox initially only set-up one account/billing code for the Whole Home DVR bundled with the Plus Package channels. According to a Cox San Diego employee, Cox California is in the process of setting up a second account/billing code for CableCARD users to receive these channels at no additional charge and not have to call in to activate the channels.
    http://www.sandiegohdtv.org/forums/thread-plus-package-hd-channels-cablecard?page=2
     

Share This Page

spam firewall

Advertisements