So true. I once had a problem with my cable where an occasional head end broadcast problem occured again. It had come and gone on its own before, yet this time, it went unrectified for an unusually long time. This prompted a call where I carefully explained the situation to the 1st level rep, who insisted on scheduling a service call and wasted vacation day on my part to see what was wrong with my particular drop. I told them that was not necessary, this was a repeat of a recurring problem, just send a message to engineering which handles the head end, as had been done before. If that wasn't it, a service call would be fine, but let's try the easy solution first. No dice. Same story with their supervisor. Service call or nothing. They'd rather eat the cost of rolling a truck out rather than make a simple phone call. I'm not going to waste a day just to have them come and out find nothing wrong. It must be my drop because the engineering guys constantly monitor the equipment, never mind that my defeated neighbor had the same symptoms and was resigned just to live with them. I was taken aback by their absolute lack of flexibility and we stalemated. Got the supervisor's name/number and decided to wait it out until it fixed itself again. Two days later, it did. I call the supervisor back, but he's "gone from his desk." I connect with his supervisor, who confesses that it was indeed a head end problem. Since the other guy wasn't around to offer me an apology, he did, and said it wasn't handled correctly, and that my buddy would be re-educated. I've also had service calls where they've sent out guys who knew absolutely nothing about the equipment in my area and could do nothing, since he usually serviced another area for the company that had merged with mine. If cable companies actually had to compete like a real company, with real customer service and operating efficiency, they'd be out of business. There are good and consciencious people working there who can fix problems. Being able to reach them is the difficult part.