Copy Protection Flag with TWC

Discussion in 'TiVo Series3 HDTV DVRs' started by socrplyr, Jan 29, 2008.

  1. Jul 25, 2008 #41 of 111
    DaveDFW

    DaveDFW Member

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    Masterwick, the next time you talk with your contact, maybe you can mention HDnet and HDnet movies--these two channels also should be 0x00 but TWC flags as 0x02.

    The last email I received from HDnet said that they were aware of the 0x02 issue and were working with TWC on correcting...but that was months ago. I don't understand why TWC is so recalcitrant about fixing these things.

    TTYL
    David
     
  2. Jul 25, 2008 #42 of 111
    masterwick

    masterwick Member

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    I specifically mentioned these channels as I have spoken to Glenn Valenta at HDNet regarding the CP issue. Have you tried to follow-up with HDNet regarding the work with TWC? My impression from Glenn at HDNet is it appears to be out of their hands and is up to TWC to fix the issue.

    PS - Thanks for adding a new word to my repertoire - recalcitrant : obstinately defiant....good one.
     
  3. Jul 25, 2008 #43 of 111
    acvthree

    acvthree Active Member

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    Are their converter boxes cable card boxes?
     
  4. Jul 25, 2008 #44 of 111
    m_jonis

    m_jonis Member

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    Not to mention, their converter boxes aren't DVR's. And for their converter boxes that do have DVR capability, they don't do MRV or "transfereing" anyway, so for TW it's a moot point and therefore a "Tivo" issue. (Basically if Tivo lacked the same MRV and TTG abilities as the TW DVR does it would be a moot point as well).

    Essentially TW has rendered two Tivo features pretty much utterly useless. Except for local HD channels.

    Our TW even switched the analogs to digital simulcast, so we can't TTG or MRV "analog" stations either.
     
  5. Jul 29, 2008 #45 of 111
    bhoch99

    bhoch99 Member

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    I am intrigued by the progress being made with Sandra Lidia. Is she responsible for all of TWC or just the Texas area. I live in NH with TWC and I am having the same problems with CableCards preventing programs from being transferrable...

    BH
     
  6. Jul 29, 2008 #46 of 111
    masterwick

    masterwick Member

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    I only know she is 'An Excecutive Escalation Supervisor', whatever that really means. I will update this thread when I contact her.

    I would suggest trying your local TWC office and asking for an executive escalation. Explain the issue regarding the Copy Protection so they can open a ticket as reference. Provides details to some specific channels you have issues with but mention its not limited to only those channels. You also might pre-emptively call those stations technical departments and inquiry about copy protection flag being sent to cable providers. Sadly, but you have to present a very good case for them to begin to think something is wrong on their end.
     
  7. Jul 30, 2008 #47 of 111
    berkshires

    berkshires Member

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    Has anyone tried registering complaints with the FCC? From the consumer perspective TWC is abusing their power to set the flag. From the perspective of many content providers, that is the case too. Explaining that to the FCC in complaints might get them to referee the thing in lieu of perhaps making new rules/regulations.
     
  8. Jul 30, 2008 #48 of 111
    ncbagwell

    ncbagwell New Member

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    Has anyone had any luck playing the "Cable in the Classroom" card? I was watching an episode of The Twilight Zone last night recorded off of the Sci-Fi channel and it had a graphic at the beginning of the show that it was part of Cable in the Classroom and could be taped by educators. I looked and, sure enough, it was copy protected and couldn't be moved off my Series 3.
     
  9. Jul 30, 2008 #49 of 111
    DaveDFW

    DaveDFW Member

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    Yes, I've tried the FCC and promptly received an irrelevant form letter in response.

    I think this is something that might benefit from the Tivo company itself getting involved--just like they assist in getting cablecards set up.

    TTYL
    David
     
  10. Aug 11, 2008 #50 of 111
    socrplyr

    socrplyr Active Member

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    I finally heard back from my local contact at TWC. He read an email from someone else that clearly stated that the CCI settings are "corporate" policy, not local. This is bad as it is hard to get a hold of someone at the corporate level. It might be good as if it gets fixed for one it might get fixed for all at the same time.
    Anyone else get anywhere?
    Josh
     
  11. Aug 11, 2008 #51 of 111
    CuriousMark

    CuriousMark Forum Denizen

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    That means that Time Warner is taking it solely upon themselves to deny their customers fair use even when it is contrary to the desires of the cable in the classroom initiative and the is contrary to requirements of the owners of the program material. This means that they will legally be solely liable should anyone sue them.

    That makes no sense, they are opening themselves up to liability needlessly. Their lawyers should know better than that.
     
  12. Aug 11, 2008 #52 of 111
    masterwick

    masterwick Member

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    Very interesting indeed.

    I've been too busy the past couple of weeks to spend 1 hour on hold/phone with Sandra @TWC. Hopefully this week I can touch base with her again and find out what the heck is going on.......hopefully.
     
  13. Aug 11, 2008 #53 of 111
    alyssa

    alyssa Active Member

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    By way of a small support for the idea that TWC is implementing the copy protection flag system wide;
    I've got major copy protection on all channels except the major networks (abc, nbc, cbs, fox). I am located in New Hampshire & expect the entire cable area is effected, ie southern Maine also.
    If any emailing, phone bothering etc is required, I'd be happy to help.
     
  14. Aug 22, 2008 #54 of 111
    Sanman87

    Sanman87 New Member

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    I was dealing with the highest level of my local support from TWC for the SA cable card/lost channel issues, (which turned out to be incompatible with 9.4, Motorola CC's worked fine)
    I asked them about the copyrighted material that isn't required to be from the source TNT, etc...
    the answer is that's what they use to block subs from recieving channels not in their package.
    So they encrypt to decrypt,
    I think that's a low level blanket effect, and there's other ways to accomplish it,
    I don't know what's envolved in changing the code to allow the record/playback, and still block for the correct package.
    Does anyone with more knowledge on the 0x1 0x2 codes know of a better way? While I have the contacts for my current issue, I would love to push this on them,
     
  15. Aug 22, 2008 #55 of 111
    nrnoble

    nrnoble Active Member

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    This is good advice and I think TiVo, in general, will try to help resolve these kind of issues. TiVo can get make things happen because they can get past the frontline support and start talking engineer to engineer instead of talking to a person who says "I have no idea what a TiVo is or copy protection"
     
  16. Aug 22, 2008 #56 of 111
    m_jonis

    m_jonis Member

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    The 0x00 CCI bytes are for copying, not viewing protection. So it doesn't have any affect on blocking subs.

    Even the most restrictive CCI byte still allows you to VIEW the program, just can't store it.
     
  17. Aug 23, 2008 #57 of 111
    Sanman87

    Sanman87 New Member

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    So the answer I got has nothing to do with why we can't transfer between Tivo's?
    If that's the case, I don't see why they wouldn't just change the code,
    and allow the transfer to view.
    Does anyone have any valid reason, or thought why not to?
    The Cable Co's say there aren't many Tivo's out there, so what are they afraid of?
    I know Tivo reads these posts, I wonder if any Cable Co's do,
    I agree that they both should look at their service from an "end users" point of view, and stop pointing fingers, and work together, maybe Beta test these software updates together so what's happening with 9.4 doesn't happen again...
    Seems simple to me....
     
  18. Aug 23, 2008 #58 of 111
    Gregor

    Gregor Wear Your Mask! TCF Club

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    The "no copy" setting on the program tells the Tivo not to allow copying of any sort, for any reason. Tivo has to play by the rules set by the providers or they wouldn't get approval from Cable Labs. One way around it might be to stream the program from Tivo to Tivo, but the performance of that depends on how good the home network is, and might cause more customer service problems than it's worth.

    There are lots of 9.4 systems out there running very happily with Cable Cards, and it might be something other than 9.4 that is causing the problem.
     
  19. Aug 23, 2008 #59 of 111
    Sanman87

    Sanman87 New Member

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    Aug 17, 2008
    I understand that it's not Tivo's fault, the problem I see is if I record an HD Season Pass, I am limited to that room to watch it. I like the flexibility the transfer gives me to watch any season pass in either room. Is it possible for TWC to allow the code for me to transfer and they can still block from free access to subs not subscribing to it? It sounded like it might be seperate flags/codes.... in which case it would be possible.
     
  20. Aug 23, 2008 #60 of 111
    ncbagwell

    ncbagwell New Member

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    Is it the Cable Card that actually applies the CCI setting to the recording? In other words, if I have a Series 3 or TivoHD with no cable cards (just getting the lower cable channels), will those shows be unprotected?
     

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