Convince Cable Provider to do CableCard self-install

Discussion in 'TiVo Series3 HDTV DVRs' started by BrennanU, Dec 3, 2007.

  1. brnscofrnld

    brnscofrnld where is this place?

    2,764
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    Mar 29, 2005
    NW. DC.

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    I tried that, but they had no idea that the TiVo could use Cable cards and then told me that they had none at their location.
     
  2. danschn

    danschn Member

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    Apr 22, 2004
    New York
    I for one am extremely glad cable card technology exists, and the cable companies had it forced on them. Had they responded to that mandate responsibly and the cards in the field were as reliable as almost any other consumer electronic product, they couldn't justify the install fee, and would be happy to eat the install cost in exchange for the future stream of exhorbitant monthly payments just as they do when they install a new installation cable box and run cable for a new customer.

    Given the reliability issues with cable cards they've experienced in their first few years of roll-out, and maybe to spite the customers that are providing their own digital tuners and not renting cable boxes, they charge for the installation. I just paid $47 for the second time for the 2 cards in my new Series 3; a few years ago I had one installed in my plasma.

    I wasn't present for the install, but they left with only 1 or the 2 new cards functioning properly, which I resolved with their help line in about 20-30 minutes later that night. Of course, the first layer of help ended up uselessly giving me TiVo's 800 number for help, until I insisted on speaking to a more experienced person, who essentially just had me remove and physically reinstall the card, and reboot the TiVo. Everything's been flawless since.

    The point is the cable company is pretty much a monopoly which is only slowly improving a necessary but still unreliable product and installation system, and can get away with charging for the install.

    Just wait for the SDV dongle to come out! What will be the install fee for that? The rental fee? The reliability? The quality? The monopoly doesn't really want us to have it either.
     
  3. bizzy

    bizzy New Member

    707
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    Jan 20, 2004
    San...
    As the ancient Chinese proverb goes, "Food Gucking Ruck". :)
     
  4. gwar9999

    gwar9999 New Member

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    Jan 15, 2007
    They probably only offer broadband self-installs because the local phone company does for DSL. In the cable biz, in most areas, they are the only option. Once FiOS in available everywhere, and if they offer cablecard self-install, I'm sure the cable companies will follow suit.
     
  5. lundberry

    lundberry TVWA member

    15
    0
    Sep 10, 2007
    Duluth, MN

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    I called up Charter and they told me the install on my cards would be $50. So I stopped by my local office and asked for a cable card self install. I couldn't get that. But they did wave my install fee altogether.

    So the cable installer shows up. I ask him if he has an M-Card with him. He says "what's an M-Card?" he hands me an S-Card I install it in my TivoHD then he hands me an M-Card. Clearly labeled M-Card so I say to him I only need this card the other card isn't needed at the moment. So i pay for one CableCard and got my install fees waved. I did do the ENTIRE install though so that should say something about them even proposing an installation fee.
     

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