concerning the HDMI issue a lot of us are experiencing...

Discussion in 'TiVo Bolt DVR/Streamer' started by kisby, Dec 14, 2015.

  1. Marty45714

    Marty45714 New Member

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    Jan 7, 2017
    It's the same issue for me. Sometimes it can last 30 seconds or more while it is establishing the handshake, which is even more annoying.

     
  2. tivoboy

    tivoboy Member

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    Jan 14, 2002
    SFO
    I've been getting this issue about a week now.. a reboot fixes it, but the unit has to have all the video resolution settings redone. pain. I tried a splitter, but the tivo signal wasn't passing through the splitter properly so that was a pain. I've seen this in the past, usually a couple updates later it gets resolved but it is a pain till then.
     
  3. joewom

    joewom Member

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    Dec 10, 2013
    I get the black screen on anything I watch for 10 to 30 seconds at a time. Very frustrating. I used to get HDMI connection not allowed. I upgraded my HDMI and haven't seen that in a while. Not saying it fixed it as that was way more random then the black screen issue.
     
  4. Wildh

    Wildh New Member

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    Jan 25, 2017
    Interesting to read the issues. Anyone on this thread have problems with redmere cables? I just bought a unit this week and when going through the setup would get to the upgrade, I'd get a blank input screen on my TV. I took the unit back thinking it was broken then the new one did the same thing.

    I started trying different things and just tried the cheapo in the box... Bang worked. Tried 3 different redmere ones... None worked. Back to another generic... Worked.

    Strange. Since I would see the boot screen. But it definitely didn't like higher resolution outputs.
     
  5. Marty45714

    Marty45714 New Member

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    Jan 7, 2017
    Cables can absolutely be an issue. In my case, not so. I can tell it's the HDCP handshake. But that's the reason why I made sure to specify that I was using the cable that came with the Bolt+. If you read cable reviews on Amazon, you will see all types of issues with cheaply made or non complaint cables.

     
  6. tomhorsley

    tomhorsley Well-Known Member

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    There is an insane amount of discussion of cables in the Oppo UDP-203 Ultra Blu-Ray player owners thread over in the avsforums. The consensus seems to be to get "certified" cables (monoprice has reasonably priced ones). Also there is a lot of hate directed at "active" cables (for one thing, they are easy to plug in the wrong way round). Also, the shorter cable, the better.
     
  7. Mark_K

    Mark_K New Member

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    Jan 2, 2017
    Black 10-30 second screens is a classic symptom of a HDMI cable issue.
     
  8. aaronwt

    aaronwt UHD Addict

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    Jan 31, 2002
    Northern...
    ??? The Redmere cables are only easy to plug in the wrong way if you don't read the label. There is a label at each end that specifies which is the source and which is the display. Now why someone wouldn't read the label on the cable, I don't know? But any amplified cable, like Redmere, needs to be connected in one direction.

    I have half a dozen Redmere cables in my 2K setup. But I can't say that I ever connected them in the wrong direction. In my 4K setup I only use the Monoprice premium certified cables. They have worked great with my dozen UHD/HDR sources and five HDMI 2.0a Switches. And they are passive cables so there is no need to be connected a certain way.
     
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  9. woolvr

    woolvr New Member

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    Sep 13, 2005
    I called yesterday and complained about this issue also and they told me that they are working on a solution to the problem and at the least they would have a workaround until the final fix through a software update.
     
  10. Feb 2, 2017 #150 of 188
    ksalwitz

    ksalwitz Member

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    Oct 24, 2004
    Gilbert AZ
    I'd like to know what the estimated time frame is for the workaround, or the final fix. I'm using an old Samsung LN-S4696D(circa 2007), and a Denon AVR-x4000 my bolt works fine. However I'm looking at a Samsung 55" Class 4K SUHD (8000 series) that I've had my eye on since before Christmas. Maybe I should call and complain as well? I'm sure the more noise we make the sooner it'll get resolved.
     
  11. Feb 6, 2017 #151 of 188
    Marty45714

    Marty45714 New Member

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    Jan 7, 2017
    I wanted to report to everyone that I purchased one of the Monoprice certified HDMI cables and replaced the OEM Tivo Bolt+ cable, and since, I have not seen the HDMI connection not permitted message. So, as much as this appeared to be a handshake issue, it does in fact, seem to be cable related. This is after 3 full days of use, whereas, I would have received the message several, if not dozens of times by now using the OEM cable.
     
  12. Feb 7, 2017 #152 of 188
    woolvr

    woolvr New Member

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    Sep 13, 2005
    can you provide a link to the exact cable you bought?
     
  13. Feb 7, 2017 #153 of 188
    Marty45714

    Marty45714 New Member

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    Jan 7, 2017
    Well, I thought the issue was resolved, however, it reared its ugly head again last night after 3 days without issue. So, now I'm back to thinking it's software related.

     
  14. Feb 9, 2017 #154 of 188
    Mkaz527

    Mkaz527 New Member

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    Feb 9, 2017
    I truly can't believe how ridiculous this is. This is my first experience with TiVo and it's been horrendous. I, like others, thought it was the box and returned it - only to have the exact same thing happen again. Customer support was about as useless as Betsy DeVos teaching a class on ethics. I went with TiVo due to the cult-like praise heaped upon it and have been sorely disappointed. It's 2017 and I can't run the box through a receiver???? I need to buy a splitter to make it work???? Holy sh!t. My display is a Panasonic Plasma. Willing to give the splitter a shot (ordered the SOWTECH ST-HDSP0001). If that doesn't work, I'm out.
     
  15. Feb 9, 2017 #155 of 188
    HenryFarpolo

    HenryFarpolo Member

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    Dec 1, 2008
    Andover Ma
    Is your TIVO a Bolt? If it is the SOWTECH splitter will not work. You need a splitter that supports HDMI 2.0. Even then it is hit and miss. Also, a splitter will not resolye your receiver issue.
     
  16. Feb 9, 2017 #156 of 188
    Mkaz527

    Mkaz527 New Member

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    Feb 9, 2017
    Yes, it's a bolt. I was ok with running direct to the tv. So with what you're saying, there's no solution? Thanks for the response.
     
  17. ksalwitz

    ksalwitz Member

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    Oct 24, 2004
    Gilbert AZ
    Update to this is that I have a Denon avr-x4000 receiver that is NOT HDCP 2.2 compliant. So in order to support a new TV (the aforementioned Samsung) I would have to get a new receiver or go directly to the TV from the Bolt and use the optical output from the TV to get the sound back to the receiver. o_O:(:mad:
     
  18. Apr 7, 2017 #158 of 188
    doconeill

    doconeill Unix Guru

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    Dec 13, 2002
    West of Boston
    GAH! I'm running into this with the new Bolt+ I just hooked up last night...setup went fine aside from the networking being slow to get started - all was well. This morning, it was only in low resolution and no sound. And now I can't even get it to do that - everything, even SD channels, report "HDMI connection not permitted".

    This is to an older HD TV (Philips purchased 2007). I've tried ALL the tricks, and none of them work. It won't negotiate HDCP any more and has basically made it little better than a brick right now. I've got another TV, but it isn't much newer and according to the specs only does HDMI 1.3.

    I can find nothing that says your equipment HAS to be HDMI2.0/HDCP2.2 compliant if you're not using the 4k features, etc.

    I am extremely not happy...
     
  19. Apr 7, 2017 #159 of 188
    Puppy76

    Puppy76 Well-Known Member

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    Have you tried the other TV? I think with something from 2007 probably a Sony would work, but quite possibly no one else from that long ago would have bothered making it truly compliant. (Also really this thread is about issues with the TiVo, I think, while this would be with a TV not properly supporting HDMI.)
     
  20. Apr 7, 2017 #160 of 188
    atmuscarella

    atmuscarella Well-Known Member

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    Rochester NY
    You should have no issues using a Bolt/Bolt+ on an older HD TV. I have no issues using my Bolt on a 2008 Panasonic TV. I would work with support to see what they can do, your unit maybe defective.

    But honestly this HDMI handshake crap is a pain, just bought a new Roku Premiere+ to upgrade my old Roku 2XS and the new Roku keeps doing something that causes my TV to keep bring up the HDMI port graphic that shows up when you switch HDMI inputs, basically makes it impossible to watch TV and the new Roku worthless.
     

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