concerning the HDMI issue a lot of us are experiencing...

Discussion in 'TiVo Bolt DVR/Streamer' started by kisby, Dec 14, 2015.

  1. Feb 23, 2016 #81 of 188
    sjmaye

    sjmaye Techie Wannabe

    180
    11
    Aug 28, 2003
    Hendersonvil...
    My refurb Bolt did not have a cable with it. The Bolt worked great on my 1080P HDTV, but when connected to the new 4K TV I get the HDMI not connected message on the TV each time I turn it on. By what I see here and what Tivo tech support says I need the right cable.

    Can someone point to a cable that defnitively meets the Tivo needs? I would order the one listed on the Tivo site, but it shows $10 shipping(!?!)
     
  2. Feb 23, 2016 #82 of 188
    pluckytivo

    pluckytivo New Member

    10
    0
    Feb 22, 2016
    I am wondering if this isn't my issue here

    link

    I am not getting a blank or red screen just a netflix can't play this video. I have tried everything tivo and netflix recommended to no avail..very frustrating indeed. I don't have a 4k tivo just a 1080p and that is the only resolution I have selected. I have tried other resolutions at tivos recommendation to no avail.
     
  3. Feb 26, 2016 #83 of 188
    sjmaye

    sjmaye Techie Wannabe

    180
    11
    Aug 28, 2003
    Hendersonvil...
    Well, I struck out I think. I ordered the Aurum cables from Amazon referenced in a previous post. I don't this worked for me. Although I did not get the "No HDMI Connection" message on the TV, it would frequently go to a black screen then back on. Over and over again.

    Do I have to pay $25 ($15 + $10 shipping) for the OEM Tivo Bolt HDMI cable?
     
    Last edited: Feb 29, 2016
  4. Feb 28, 2016 #84 of 188
    CCONKLIN1

    CCONKLIN1 New Member

    10
    0
    May 6, 2002
    i have the same issue
     
  5. Feb 28, 2016 #85 of 188
    aaronwt

    aaronwt UHD Addict

    22,720
    899
    Jan 31, 2002
    Northern...
    I'm using Aurum cables with all my 4k devices. Even when my UHD BD player needs 18Gbps, with 444/60fps, the Aurum cable has no problem.

    I have run into the Netflix issue a few times, but the cables I'm using was not the reason for it.
     
  6. Feb 29, 2016 #86 of 188
    sjmaye

    sjmaye Techie Wannabe

    180
    11
    Aug 28, 2003
    Hendersonvil...
    Is it possible my problems are related to connecting to a Samsung 4K TV? As I see it, my problems are handshake related. I can be viewing a program and then the screen goes black. Possibly back on again, then black. Wait maybe 10 seconds and the TV shows a message indicating no HDMI connection on the HDMI port the Bolt is connected to.

    I thought if I just set the Bolt to 1080P it would be fine. Nope. Same results.

    I am working with Tivo support now to resolve.
     
  7. Feb 29, 2016 #87 of 188
    aaronwt

    aaronwt UHD Addict

    22,720
    899
    Jan 31, 2002
    Northern...
    If you've replaced the cable, changed HDMI inputs, and used other devices without issues. Then I would think that the Bo!t might be the problem. Hopefully you get it resolved.
     
  8. Feb 29, 2016 #88 of 188
    molimelight

    molimelight New Member

    9
    0
    Jan 29, 2016
    I have one of their 4K Splitters (Made by the same company that makes the Fury) that served the same function, between the TiVo and the Yamaha receiver and it didn't solve the sound cut out. Additionally, I would have to unplug the splitter's USB connection (power) and plug it back in on occasion to get audio and video. I took it out of the loop just to see if that was the cause of the sound cut out and I'm still getting it on a random basis. I'll have to wait and see about the complete loss of audio and video. Pretty annoying. I think I'm willing to e-mail to see if the fix will work.
     
  9. Mar 1, 2016 #89 of 188
    sjmaye

    sjmaye Techie Wannabe

    180
    11
    Aug 28, 2003
    Hendersonvil...
    I am curious about your comment about changing HDMI ports. I have not intentionally done this. Just figured they were all the same. I will give that a shot.
     
  10. Mar 1, 2016 #90 of 188
    atmuscarella

    atmuscarella Well-Known Member

    6,934
    606
    Oct 11, 2005
    Rochester NY
    Depends on your TV if all the HDMI ports are the same or not. Several 4K TVs have a mix of 1.4 & 2.0 HDMI ports. And of course there is always the chance that any particular port has some issues.
     
  11. Mar 18, 2016 #91 of 188
    JimPa

    JimPa S3 owner/user

    345
    1
    Oct 25, 2006
    No activity on this thread in 18 days.

    Does that mean that those who were having problems are no longer having them?

    Talking about the red and black screens. Your other problems are for the shrink. :0
     
  12. Mar 18, 2016 #92 of 188
    Kremlar

    Kremlar Member

    264
    4
    Jan 22, 2009
    I have not had any HDMI issues in quite a while.

    Plex, however, is horrible. :(
     
  13. Mar 18, 2016 #93 of 188
    sjmaye

    sjmaye Techie Wannabe

    180
    11
    Aug 28, 2003
    Hendersonvil...
    Mine oddly disappeared, but I changed so many things I have no idea why the problems stopped. Could have been an update.
     
  14. Mar 27, 2016 #94 of 188
    mbhforum

    mbhforum New Member

    26
    5
    Mar 7, 2016
    I started having the random black screen issues with Netflix and Amazon Video in the past week. I've only had the TiVo Bolt for a few weeks and it didn't appear to be an issue until the last week or so.

    I've tried the original Amazon cable, changed the resolution from Auto to manually selecting all of the resolutions, and also tried resetting my Netflix settings, as well as turning off Netflix testing on my Netflix account. I have a Samsung 4K UN65JU7100.

    I emailed Margret yesterday, hopefully she will respond soon. Anyone have any other ideas?
     
  15. Mar 27, 2016 #95 of 188
    kisby

    kisby New Member

    83
    0
    Mar 31, 2002
    I assume the problem was fixed with an update. I never heard from Tivo. Never got an apology for the trouble. Never got informed the problem was fixed.

    Apparently, they did not learn what we were taught in Kindergarten when you make a mistake. #1. Admit your mistake. #2. Apologize and make restitution. #3. Don't make the same mistake again.
     
  16. Mar 27, 2016 #96 of 188
    JimPa

    JimPa S3 owner/user

    345
    1
    Oct 25, 2006
    Are you getting the random black issues with anything other than Netflix and Amazon Video?

    If not, I doubt it would be a cable issue.

    By any chance are you trying to run ARC or through a receiver/preamp? Are you trying to use a 4K set?
     
  17. Mar 28, 2016 #97 of 188
    mbhforum

    mbhforum New Member

    26
    5
    Mar 7, 2016
    To this point, I have experienced the random black screen issue with Netflix and Amazon Video and nothing else. I do have a Samsung UN65JU7100 4K TV that is directly connected to the Tivo (via the Samsung hub hardware pictured below). This is the only way to connect an HDMI interface directly to the TV. The random black screen issue happens with watching 4k and non-4k content.

    [​IMG]
     
  18. Mar 28, 2016 #98 of 188
    kiddinwicha

    kiddinwicha New Member

    5
    0
    Feb 9, 2016
    I have a Bolt and for the last week I have been experiencing a blank screen when fast forwarding / rewinding live tv and recorded content. I have the Bolt connected to a Sony 4K TV with the supplied HDMI cable. I have also tested with other HDMI 2.0 cables using different ports on the TV, but no diffence is detected. The blank screen only lasts about 2-3 seconds, but it is enough to make you lose your place when fast forwarding. I emailed Margret and will see if I get a response.
     
  19. Mar 29, 2016 #99 of 188
    cjwtexas

    cjwtexas New Member

    22
    2
    Feb 5, 2002
    San Antonio, TX


    I have the same setup and have been experiencing the same symptoms since last week. It's as if it's renegotiating the HDMI connection, occasionally even displaying 'no signal' before renegotiating. When using 30 second skip while viewing a show it can behave normally and then later renegotiate during the same show. I found that using quick mode is one workaround.
     
  20. Apr 1, 2016 #100 of 188
    mbhforum

    mbhforum New Member

    26
    5
    Mar 7, 2016
    The latest issue I have is now when powering on my tv to watch Verizon Fios Live TV, I am getting the black screen issue.
     

Share This Page