concerning the HDMI issue a lot of us are experiencing...

Discussion in 'TiVo Bolt DVR/Streamer' started by kisby, Dec 14, 2015.

  1. Dec 14, 2015 #1 of 188
    kisby

    kisby New Member

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    Mar 31, 2002
    I spoke with Tivo support tonight via chat. They told me there is no ETA for the patch to fix this, but they are working on it. I made it clear I was very disappointed to hear that. He made these suggestions:

    1. Reboot your Tivo by unplugging for 15 seconds.
    2. change HDMI cords.
    3. change the HDMI input on your TV to a different input.

    According to him, these things usually work. I am trying them out.

    He knew nothing about changing the video auto settings as a fix I saw in another thread.

    I hope this helps.
     
  2. Dec 14, 2015 #2 of 188
    TiVoMargret

    TiVoMargret VP Product Dev & Chief Design Officer, TiVo

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    Feb 2, 2008
    Silicon Valley
    We are actively working on the HDMI issues.

    In the meantime, if you experience either the red screen or the black screen, please unplug the HDMI cable in the back of the TiVo box, and then plug it back in. You shouldn't have to reboot the box.

    I am very sorry for this trouble.

    --Margret
     
  3. Dec 14, 2015 #3 of 188
    kisby

    kisby New Member

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    Mar 31, 2002
    Thanks, TiVoMargaret. I hope this works. My wife has been mad at me for 5 days now. She can't watch her shows, some don't record. I'm the one who spent over $1000.00 just two months ago for 2 Tivos and a bunch of minis to replace our TWC DVRs. She keeps reminding me that at least the TWC DVRs worked!

    Perhaps a couple of months of service added on for free would appease! :)
     
  4. Dec 15, 2015 #4 of 188
    Kremlar

    Kremlar Member

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    Jan 22, 2009
    :up:
     
  5. Dec 15, 2015 #5 of 188
    Hilbe

    Hilbe Member

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    Sep 5, 2005
    Do you have a list of known issues with HDMI we can see?

    My person issues:

    - HDMI connection errors on live TV from time to time. Fix is to reseat the HDMI cable.
    - Vizio 4K TV loses audio every 3 to 5 seconds at 4k resolution. Fix is to manually set the TiVo resolution to 1080p and disable 4k output.
     
  6. Dec 15, 2015 #6 of 188
    sangs

    sangs Active Member

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    74
    Jan 1, 2003
    New Jersey
    Have switched cables and inputs and STILL have to do this every single time I try to watch something on Netflix. It is beyond maddening at this point. I don't know what the heck they did with this "update," but it sure didn't make the Bolt better. :mad::thumbsdown:
     
  7. Dec 15, 2015 #7 of 188
    aaronwt

    aaronwt UHD Addict

    22,720
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    Jan 31, 2002
    Northern...
    The issue I'm having is with Netflix. HDMI wise it has been fine for me with solid video and audio output over HDMI. But Netflix will reboot the Bolt or just not play the 2160P encodes if it doesn't reboot.
     
  8. Dec 15, 2015 #8 of 188
    kisby

    kisby New Member

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    Mar 31, 2002
    I've made all the changes suggested and still having problems. My TVs are not older. They are all purchased within three years. One is a new 2015 top of the line major brand. I have changed my HDMI cables with new, top of the line HDMI at my expense. Nothing has fixed the problem.

    The idea that a fix "might" be available before the holidays is very disappointing. That's too long. We are almost without TV at our house. I am now disconnecting the Tivo from some TVs and going to straight cable into my TV, which means no DVR, no Netflix, etc. I agree with those who suggest that this new update should be rolled back until there is a proper fix. My Tivo was working well before the update, now it is not.

    I was a very happy Tivo customer a week ago, today I am very dissatisfied.
     
  9. Dec 15, 2015 #9 of 188
    GoodSpike

    GoodSpike Active Member

    40,566
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    Dec 17, 2001
    Seattle, WA
    I had this problem (red screen) on about the first three times I tried to watch something on Netflix and/or Amazon, but after that it went away without my doing anything.
     
  10. Dec 15, 2015 #10 of 188
    tokenwiz

    tokenwiz New Member

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    Dec 13, 2015
    I just bought my TIVO - wondering why I should hold on to this on the basis that TIVO "might" be able to fix it before the holidays I agree with the previous poster that suggests service extensions while TIVO is working this out. Why should the consumers' be suffering from this issue?
     
  11. Dec 15, 2015 #11 of 188
    wolfskinbjc

    wolfskinbjc Member

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    Apr 16, 2010


    I hope this will fix the xbox one issue (fast forward/rewind with dolby digital enabled )
     
  12. Dec 16, 2015 #12 of 188
    TiVoMargret

    TiVoMargret VP Product Dev & Chief Design Officer, TiVo

    364
    113
    Feb 2, 2008
    Silicon Valley
    If you are experiencing the red screen, please email margret@tivo.com with the subject "red screen" and include your TSN. I believe I have a fix for you.

    --Margret
     
    dolfer likes this.
  13. Dec 17, 2015 #13 of 188
    measel

    measel New Member

    26
    2
    Dec 17, 2015
    Got a new bolt and a new Sharp 4k tv. Love the bolt and the picture quality is excellent. But whenever I turn the tv back on...bam...Not authorized.

    Unplugging hdmi and plugging it back in works sometimes, but this is -5 on the wife-acceptance-factor.

    Making the bolt go standby before turning off the TV seems to work but haven't tested extensively and again, not really acceptable to have to do this.

    Oh, and netflix doesn't work at all, but Amazon does...
     
    Last edited: Dec 17, 2015
  14. Dec 17, 2015 #14 of 188
    TiVoMargret

    TiVoMargret VP Product Dev & Chief Design Officer, TiVo

    364
    113
    Feb 2, 2008
    Silicon Valley
    Are you using the HDMI cable provided with the BOLT?
     
  15. Dec 17, 2015 #15 of 188
    drooplug

    drooplug New Member

    27
    1
    Dec 6, 2015
    What's the deal with the HDMI cable that came with the bolt? I tried using an Amazon Cable and it didn't work with the Tivo, yet the one supplied did.
     
  16. Dec 18, 2015 #16 of 188
    Walternate

    Walternate New Member

    5
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    Dec 5, 2015
    I have the red screen problem with Netflix and Amazon like others have reported. Everything else works fine, even the recent addition of Hulu. I sent an email for the fix. However if "the fix" is using the supplied HDMI cable, I'm currently using it and still have the red screen issue. Hopefully you have something else in mind. Why not just share it here rather than sending all those emails?
     
  17. Dec 18, 2015 #17 of 188
    Kremlar

    Kremlar Member

    264
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    Jan 22, 2009
    No response to my email yet.
     
  18. Dec 18, 2015 #18 of 188
    Hilbe

    Hilbe Member

    87
    0
    Sep 5, 2005
    The Bolt comes with an HDMI 2.0 cable. These are fairly new. If your cable is >2 years old you probably don't have one. I had issues with my audio until I upgraded my HDMI 1.4 cable to the new 2.0 with 60fps supported. The important part is HDMI 2.0 and 60 fps.
     
  19. Dec 18, 2015 #19 of 188
    Hilbe

    Hilbe Member

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    Sep 5, 2005
  20. Dec 18, 2015 #20 of 188
    aaronwt

    aaronwt UHD Addict

    22,720
    899
    Jan 31, 2002
    Northern...
    No need to spend so much. I got a bunch of hdmi cables from Amazon for a little over $4 each. They work perfectly fine with all my 4k devices at 2160P60 and lower.. The brand was Aurum.
     

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